M. Brattig
We stayed at Hotel Puente Romano last year and had an amazing experience. Our room was quiet, had a lovely terrace, and provided the level of comfort we expected from a 5-star hotel.
Unfortunately, this year’s stay did not live up to our previous experience. Our room faced the street, making it noisy, and we couldn’t open the window due to the constant traffic sounds. This significantly impacted the relaxing atmosphere we had enjoyed so much before.
For a hotel of this category, we expect consistent quality in terms of comfort and tranquility. We were disappointed that no effort was made to offer us a quieter room or an alternative solution. Sadly, this visit did not meet our expectations.
After one Day the Hotel offered me a new quiet room- thanks
dini papiashvili
Disappointing experience. They charge you for absolutely everything — even calls to reception! The rooms are outdated and poorly maintained, with visible stains on the curtains. Pools are far too small for the size of the resort. Breakfast was decent, but nothing to write home about. The on-site restaurants are extremely overpriced, and the service staff were consistently unfriendly. Overall, it felt like a complete rip-off and definitely not worth the high price tag.
Lori Bridger
I really feel compelled to let others know what Puente Romano actually felt and looked like before they invest time and money into traveling far. We are just leaving the resort. Here during high season. Puente Romano calls their entry level rooms junior suites. We paid $2k/night USD per room (jr suite). The rooms are not what an average person would define a junior suite by any stretch of the imagination. The junior suite rooms are a standard hotel room size layout and design at best. Very small. The rooms are tired and not well maintained. Furniture is old. Poor ac in the bathroom which gets very hot. No view whatsoever, garden view is just a white patio wall with old greenery. The property grounds does not exude a 5 star resort appearance. Lacks any attractive well designed landscape. The pools I think were the biggest disappointment. They are too small for the number of guests, old lounge chairs, peeling paint everywhere, aesthetically unappealing old pool, definitely in need of a complete remodel. Also very poor to non-existent service poolside. The main pool is surrounded by a mish mash of hedge plants so you cannot see the ocean at all. No view. As far as the beach…it is not a beach you can or would want to swim in. That goes for most of Marbella. The area in front of the hotel is full of seaweed. The rest of the beach has large rocks underneath you after you get into the water. My 3 teen boys love the beach and spend lots of time in beaches at home, they barely got in the water here. Also, the beach front of the resort that isn’t covered in seaweed is not private, it is crowded with public beach goers. Puente Romano is lacking in the level of service one would expect at this price point. Employees that either weren’t helpful or didn’t try. I highly regret not staying at the Marbella Club. The cost difference is 100% worth it. We spent a day there to check it out. The difference in sophistication, quality, service, rooms and amenities is night and day from puente Romano justifying a higher price and definite matched value. Unfortunately puente Romano is delivering a sub-standard product all around for the price.
We were told Marbella club was more for couples but that was inaccurate information. We saw many families of all ages at Marbella Club.
Leo Lyon
Puente Romano exceeded all my expectations. The lush gardens, beautiful Andalusian architecture, and elegant rooms created a luxurious and relaxing atmosphere. Staff were consistently warm and attentive, and the dining options — from breakfast to world-class restaurants like Nobu — were outstanding.
The location is perfect, right on the Golden Mile with easy access to Marbella’s highlights. The beach club, pools, and spa facilities were top-notch. I highly recommend Puente Romano for anyone looking for a memorable stay in Marbella
Holly Reeves
An amazing and breathtaking resort, so much fun just to be here! We loved how it felt like we were in a little town, the way it was set up. The restaurants were all delicious, the staff were all so friendly and helpful! The room was super comfy and our balcony view was such a delight. Everything was perfect! Would highly recommend Ciprianni, El Pimpi, Coya, and both the Cheat restaurant and pool!
My Booking
