HELLO BEAUTY
✨ A top-notch experience in Marbella! The atmosphere is absolutely enchanting – lush gardens, elegant Andalusian-style architecture, and a relaxing yet refined vibe. The rooms are spacious, impeccably maintained, and every detail reflects high standards of comfort. The service is flawless – attentive, discreet, and always available staff. The location is perfect: between the Golden Mile and Puerto Banús, just steps from the beach and great restaurants. We’ll definitely come back! 💫
Sophie Jordan
We are currently staying here untill Saturday. Do not stay here with children. There is nothing to do.
The kids club is an extra charge & it’s an absolute free for all mess. I understand children play, but this looked like it has no structure atall compared to many other kids clubs we have visited.
We originally booked Nobu hotel but the room was incredibly tired & filthy. There were no other rooms so we’ve been moved to Puente Romano.
While the reception staff have done what they can, I am shocked, disappointed & let down by the overall hotel experience.
2 days in a row there has been no water in the room & we’ve had to ring almost everyday to request more, we have a young baby with allergies - water to mix with her porridge & formula are essential. We paid 20euros for a single BANANA to mix into the porridge. A screaming hungry baby waiting for water to be delivered is stressfull. It’s not what we expect for the price we’ve paid.
Everything is very tired looking, pillows are so flat you need 3 at least. Bedding is old & thin. The mattress is definitely old & worn.
Pool service might aswell be non existent. It’s also very small. Impossible to get a sunbed & need to flag someone down for anything. Not once have we been asked if we want anything. We have stayed many times before without our children & we’ve loved the experience, you wouldn’t need to lift a finger & generally felt the 5star price. The overall area is very worn.
Beach, don’t bother. Sunbeds are old plastic things. Very small & looks more like a public beach.
Rooms are mixed with residential properties, I can’t say I feel the safest.
Stairs EVERYWHERE, using a buggy or wheelchair is impossible unless you have someone to help you - staff aren’t scattered on the grounds as much as needed. I wish we knew this before booking.
We have stayed worldwide in 5star hotels, we understand what it takes to be a 5star experience - unfortunately the price does not reflect the hotel atall & we’re truly heartbroken how much this has cost for the time we’re having.
dini papiashvili
Disappointing experience. They charge you for absolutely everything — even calls to reception! The rooms are outdated and poorly maintained, with visible stains on the curtains. Pools are far too small for the size of the resort. Breakfast was decent, but nothing to write home about. The on-site restaurants are extremely overpriced, and the service staff were consistently unfriendly. Overall, it felt like a complete rip-off and definitely not worth the high price tag.
S H
I stayed at Puente Romano with high expectations but felt the experience didn’t match the very high prices. The beach is small and poorly maintained with limited, dated sunbeds. On several occasions there was no space at either the pools or the beach for guests, which is disappointing at a hotel of this level. The pools themselves are small and dated, with too few staff to assist, and breakfast often meant long waits with food quality that could be improved. Our “junior suite” felt tired, with uncomfortable furniture and no AC in the bathroom. Much of the hotel overall has a slightly claustrophobic and dated feel, with some rooms along a public road and the better stretch of beach requiring an extra fee. The property also feels extremely over-commercialised, with branding everywhere to the point where people even try to sell you perfume as you walk through the hotel grounds. The restaurants in the main square of the hotel demand minimum spends of €100–200 per person, even for hotel guests, which feels unreasonable. While the property is marketed at the level of Four Seasons or Belmond, the reality felt closer to a four-star standard. The staff were consistently kind and helpful, and the gym is excellent and modern, which were the highlights of the stay. However, overall I wouldn’t consider ever coming back to this hotel.
M. Brattig
We stayed at Hotel Puente Romano last year and had an amazing experience. Our room was quiet, had a lovely terrace, and provided the level of comfort we expected from a 5-star hotel.
Unfortunately, this year’s stay did not live up to our previous experience. Our room faced the street, making it noisy, and we couldn’t open the window due to the constant traffic sounds. This significantly impacted the relaxing atmosphere we had enjoyed so much before.
For a hotel of this category, we expect consistent quality in terms of comfort and tranquility. We were disappointed that no effort was made to offer us a quieter room or an alternative solution. Sadly, this visit did not meet our expectations.
After one Day the Hotel offered me a new quiet room- thanks
My Booking
