Paulo Vaz
An exceptional five-star experience from start to finish. The service was outstanding, with an incredibly attentive and friendly staff who made us feel truly welcome throughout our stay. The hotel’s outdoor spaces are beautifully designed, spacious, and perfect for relaxing.
The range of services is top-tier, with everything you could possibly need at your fingertips. There are countless high-quality amenities, all thoughtfully provided and maintained to the highest standards. The bed was extremely comfortable, ensuring a perfect night’s sleep.
A luxurious hotel that exceeds expectations in every detail — highly recommended.
Tim Bradowski
We stayed at Puente Romano for a week, and overall it is a mixed experience. Some areas truly impressed us, while others fell short for a resort of this calibre.
Firstly, what an amazing resort. You really feel like you are walking through a botanical garden. The grounds are beautifully maintained, and the atmosphere is serene and luxurious. The restaurants are outstanding, and the breakfast selection can easily satisfy even the pickiest eaters. The facilities, including the pools, tennis club, and beach, were all excellent, and we genuinely enjoyed spending time around the property.
However, the room experience was disappointing. For a hotel of this standard, I expected more attention to detail. The handheld shower head is mounted far too low, which means you are forced to use the rainfall shower instead. Unfortunately, the water temperature between the two was very different, with the handheld being much hotter, which was uncomfortable when switching. The bathtub showed visible signs of wear and even some mould, so we decided not to use it. The towel rail setup is also poorly thought out, as there are only two hooks, both used for bathrobes, leaving nowhere to hang towels. The steamer and board were a nice touch, but there was nowhere practical to set them up. The coffee cups in the room were very pretty, but they did not fit the coffee machine, which made it almost impossible to use without spilling.
One night, we had a terrible experience when our room key stopped working at around 1 a.m. I had to walk to reception, after a few drinks, to reactivate the card, but when I returned, it still did not work. After calling the hotel and being transferred twice, concierge eventually sent someone with a new card about 25 minutes later. The receptionist’s handling of the situation was shockingly poor.
Another issue was the language barrier. For a five-star resort that hosts international guests, I expected staff to have a reasonable level of English. On multiple occasions, I had to repeat myself several times for simple requests such as asking for a buggy at checkout. A mix-up at the tennis club was particularly frustrating, as I booked two padel courts but was told I had booked a tennis lesson instead.
Lastly, service at Six Senses breakfast one morning was chaotic. After being seated, we asked three different staff members for coffee. It took around 15 minutes before it finally arrived, twice. I understand that breakfast can get busy, but either more staff or better coordination would make a big difference.
Overall, Puente Romano is a stunning resort with world-class facilities and dining, but the service inconsistency and room maintenance issues really let it down. With a few improvements in staff training and attention to detail, it could truly live up to its five-star reputation.
Rainer D
Really nice spot. Nice staff, very friendly. Room depends on the specific location in the resort. We had a very good suite with sea view. Very nice. World class breakfast!! You can even stuff your fresh croissant with various stuffings like apricot marmelade. Great egg preparation station. And much more that you can‘t find in other 5 star hotels!! Beach is fantastic, wonderful chiringuito close by, kilometers beach promenade, far away from any traffic. Just great!!!
Moujan Toloubadei
We just went to the restaurant which is very spacious and has seating indoors and outdoors and by the pool. Food was tasty, they could increase the portions since price to portion ratio was pretty high.
Mjeed 321
If you stay at motel will be the same experience, all the below issues happened in the same day:
- Card not working since the first time.
- Cleaning team break both charger adapter and cable (the give me cheap one as compensation).
- Open the door on me from a man asking if my coffee machine has an issue.
- Drill and heavy work above me from early morning!!!!!!!!.
Although these bad experiences, the room is out of maintenance too old, washed furniture.
Believe me stay away, not worth any amount of money.
My Booking
