Hotel El Faro Marbella

Frederique Begin

While this hotel is centrally located in Marbella, the rooms are not as they appear in the photos and the service was also more than disappointing. I check into El Faro with my son, who has a serious chronic health condition, and found our non smoking room smelled terribly of smoke triggering a significant asthma attack in my son. I called the concierge while my son waited on the balcony and the concierge conceded that there was a bad smell but insisted it was only paint- as a former smoker myself I can recognize the smell of stale smoke in a room. He offered us the only other available room but that too smelled strange and had the same low quality bedding and feel so we opted not to stay. Having made the reservation through a third party vendor we needed a letter from the hotel indicating we had not stayed there in order to recoup the payment for the 3 nights we had booked. Although I was told by two different hotel employees that the manager needed to help with this, no one could/would put me in touch with the manager directly and all 3 of my emails went unanswered. I finally disputed the charge through my credit card and happily recouped my expenses that way. It is unfortunate that this issue couldn't be resolved more easily and directly. I presented my concern and request thoughtfully and with appreciation for their efforts and the positive aspects of their lodging so as not to offend but, in the end, even the kindest and most careful approach was ignored. I know this hotel gets good ratings from other customers but, this particular experience aside, based on the furnishings and room quality that baffles me.

Björn Ludwig

All fine for a short trip. Clean. Very friendly staff. They offer a parking lot for about 15 Euro a day. But the car should be small size. Coffee and drinks are good. Well located near the beach and the old city center. Pool just gets sun in the morning!

Tatjana Stevic

Hotel for every recommendation. In a great location near the center and even closer to the beach. Very clean, friendy and hepful staff. We are happy to return every year. El Faro is our second home.

Deb Danes

Very nice. Clean. The room was surprisingly large. Little kitchenette which was great. They leave packets of coffee etc and there is a shop close by. There is a liftto the rooms and a ramp up to reception so accessible for those with prams or a wheelchair.

sam67100 DZ

I loved this hotel very well located large room large bed fridge beautiful balcony I had a very good stay