Laura Casaiz
We were a large Erasmus group and the experience was perfect. The hotel is located in a great spot, having the beach just 2 min walking by and with awesome beach views from the balcony. The service people were always kind and professional, ready to help when needed, and the people at the kitchen and cleaning staff were incredibly nice with us, always chatting with a smile and taking care of us. The dorms were cleaned and tidy up every day, and there's a disco bar inside that allowed us to play our music if we wanted to. Absolutely recommended for a good holiday trip or an international event
Logan Woodburn
Room very clean, comfy beds, brilliant veiw of the ocean, bad things could do with a drying rack in room for hanging wet clothes on and a kettle, no way of locking balcony door so not safe for little ones as we are on the 11th floor.
Location, although very beautiful buses are needed for any shops or amenities, the nearest supermarket is 20-30 minute walk.
Ridhwaan Safdar
I’ve stayed in this hotel on 4 occasions with family and friends. We really enjoyed our stay and the hotel has some amazing views and the customer service was perfect. Definitely one of our favourite hotels near Malaga.
Agnieszka
I liked absolutely everything about the hotel but the most the staff! Everyone was extremely nice and polite :) my room had an amazing view, sunsets were like a miracle! Rooms were very clean. Food was also very good, a lot of different choices also including many seafood. I will definitely be back and I reccomend to Everyone 🩷
A
I have stayed at this hotel 5 times, starting in 2019. I always return to this hotel because of the location and the amazing views. However, the hotel itself is not good. I like the spacious apartments and I like that they have a laundry room. They have a gym, but you have to get the keys to use it and I don't think anyone cleans it. It has a musty smell since the equipment is never wiped down after clients use it.
I feel like the last 2 times I have stayed at this hotel, the bedroom smelled like sweaty gym socks. They probably don't wash the blankets between clients and/or they never wash the pillow or get rid of them even when they look dirty like one of the pillows in the room I stayed in during my last visit.
Parking hasn't been an issue in the past because they have a carport, an area in front of the hotel, and a garage. I have been able to park in all of these areas in the past with no problems and for free. However, this time, they refused to allow me to park in front of the hotel even after I told them the carport was full. They said the front was for people who are hándicap. There are designated hándicap parking and a bunch of other parking spots that weren't designated for hándicap parking and were not occupied. I then asked if I could park in the garage and they said it was 8€ per night. The guy who answered the intercom told me if the carport was full and I didn't want to pay for parking that I should park on the street. Why would I illegally park on the street and risk getting towed or my vehicle getting hit? This made me question if he was discriminating against me as a Black person, especially since my hair was covered while I was trying to check in.
A year ago when I stayed at this property, there were 2 floors where the lights in the staircase were not working. I told someone about it and it was never fixed before I checked out in January of 2023. During this visit in January 2024, the same two floors had lights that weren't working on the staircase. This is a problem because I took the stairs all the time and I almost fell because I couldn't see where I was going. That is why I reported it to the front desk staff back in 2023. A year later and no one decided to fix it? That's just ridiculous.
In 5 years, nothing has improved in the hotel except they removed the shelf that had brochures with activities and replaced it with a TV that plays ads and info.
Customer service has always been subpar, but I tolerated it in the past because I wanted to stay in a familiar place, but this stay is my last stay at this property when I am in Benalmádena.
My Booking
