Chen Boris
First, the hotel advertised themselves with parking bay. It is a paid parking (15 euro?) which is fine, but you will have to park 10 min walk away.
Outside looks fantastic but the room and interior is old and unclean. It was facing directly to the residential flat 5m away.
We wish to chill at the swimming pool but it was closed while we arrived, so check before you book.
Breakfast is horrible. Orange juice was not fresh, food are cold. But the view is nice.
Service is okay the only plus
Lauren Fitzpatrick
Just left this hotel after a week stay , the hotel is not fit for running they are under going renovations so there is dust every were the rooms are completely different to what is advertised and when asked where are those rooms and can we get them we were told no as they do not exist (completely false advertisement) the food here is vile breakfast and dinner! After being shown 3 different rooms for us to pick. the room we picked was for 3 people and extremely small , no privacy in the rooms so definitely not suited for a family , we both got no sleep at night as you can hear every thing which is happening out side your room and in the room above you all night and all day!! Receptionist is extremely ignorant when we first arrived so we decided to avoid them during our stay , our shower flooded into the bedroom and when called service they told us there was noting wrong .definitely would not recommend or return to this hotel , all under our door was broken off so draft always in the room , only con to our stay was the view
Dave Burrows
First time back since the pandemic, but the rooms were much better now in terms of refurbishment and the winter room prices were great. Had a wonderful four day break. The sun shone and the location puts you at the heart of everything.
Nicola Scholes
I’ve stayed in this hotel more times than I could count. So it seemed the obvious choice for us to recommend it when we was hosting a wedding In spain last October. We made several trips to the hotel to make arrangements for our guests over several months and the hotel was accommodating on putting us near each other if possible. We had 14 rooms booked by guests. When they started to arrive we noticed the awful treatment by the hotel staff.
Sky bar, we was unable to pull seats together to sit and share cocktails, yet spanish guests and people off the street were. Numerous things happened that made me want to make a complaint, 3 days I was going back and forth to speak to a manager, every time I went back (at agreed times) manager not there, finally told they have gone on holiday and won’t be back until after my holiday has finished, no acting or deputy to speak to, so problems unresolved.
We had arranged with hotel about photographers for wedding etc, not a problem until the bride in dress went to the sky bar for photos (resident of the hotel) went to have photos taken by the pool. Staff literally ran at her hand in face screaming at her that she’s not allowed photos in the hotel. Now the photographers were local Spaniards and regularly take photos of their brides there.
Just general appealing customer service from staff.
Cleaning team were lovely and helpful.
Also one receptionist also assisted in loaning us an iron, after two days and being told we had to pay house keeping to do it.
After 25 years of attending several times a year I feel as though it is somewhere we’d never stay again. I felt embarrassed that we had recommended the place to out guests
Courtney Barrett (CJ Renzo)
A decent hotel located by the beach, but there were a few things to complain about.
The rooms have no bedside tables.
No kettle in the room.
The toilets are open planned with just a small glass screen for very limited privacy.
Loud banging late at night.
They don't provide an iron, and instead expect you to use their laundry service.
Other than the above everything was good, and the rooms were clean.
My Booking
