W naim
My stay at Hotel El Puerto was made significantly better thanks to Mr Mohamed.
His professionalism, kindness, patience, and genuine commitment to guest satisfaction are truly exceptional. He took the time to listen, provide assistance, and ensure that every concern was handled with efficiency and respect.
In contrast, I had a disappointing interaction with Mrs Laura at the reception desk. While I understand that internal briefings are necessary, I felt that my request for assistance was dismissed in a manner that lacked the warmth and professionalism expected in the hospitality industry.
Fortunately, Mr Mohamed’s outstanding service and leadership reflected the true standards of customer care that guests hope to experience. He is a credit to the hotel and deserves special recognition.
Thank you, Mr Mohamed, for your dedication, professionalism, and kindness.
Terri Cloake
We just had a 5 night stay here and what a lovely hotel.
The staff on the desk are very helpful and very welcoming. They know the area very well. We stayed on the top floor 1607 which had a lovely view of the port and the sunrise was fantastic.
We paid for breakfast separately each morning and had a brilliant choose of cereal, hot food and continental.
Lots of breads and coffee.
A bonus was the wine if that's what takes your fancy.
The roof top pool was fantastic the staff were lovely and very welcoming.
The drinks were great and had a very big menu to choose from.
1 thing i would say it was very hot and I asked about the air-conditioning and they said its not the right time of year for it,
G J B
Nice clean hotel. breakfast was good lots to choose from. Balcony view was unreal! Though on the down side the beds are atrocious it's like sleeping on a slab of concrete we hardly slept the whole week. The barmaid in the lounge bar was very rude to the point we didnt return after the first drink her attitude was completely uncalled for. All the other staff were brilliant and very helpful.
Jez Neeks
Only stayed 1 night to be closer to the airport and I do not recommend. ❌
The reasons:
- Lots of ants in the rooms
- Mould on the bathroom shower doors
- Dirty floors in the room
- No soundproof so you can hear drunks laughing, arguing and banging on the doors (my friend said people were fighting outside her room) - this is insane.
- I reported that there was poop on the floor near the elevator in the late evening when I came back from dinner, the receptionist seemed surprised and said he will clean it up. Woke up in the morning and it was still there.
- the bed smelled awful (I slept on top of the sheets)
I didn’t try the breakfast, I was too disgusted by the environment.
This is the most dirtiest hotel I have ever encountered, if I knew earlier, I wouldn’t have stayed.
It’s the type of situation where health and safety doesn’t have a price. This is not the type of accommodation for me, personally.
✅Positives: Location
✅ Friendly staff
This hotel needs a health and safety inspector or one that does the job properly.
Pictures don’t lie.
HerVisualDiary
Unfortunately, my stay at this hotel was a very bad experience. The staff were rude and unprofessional from the beginning. They insisted that we pay for breakfast for the second guest even though that guest did not want breakfast, simply because the first guest had it included. This policy makes no sense and felt unfair.
When we arrived at the room, there was no safe (coffre-fort) to store our valuable belongings. When we asked about it, we were shocked to be told that we had to pay extra to use a safe. When we refused and asked for their assurance that our belongings would be safe, they clearly stated that they are not responsible for any loss or theft and would not guarantee anything. This was extremely concerning and unacceptable for a hotel.
To make matters worse, the area around the hotel is unpleasant and not clean. There is nothing to see nearby except pubs and clubs. The noise level is extremely high, with loud music day and night, making it impossible to relax or enjoy the stay.
Overall, this hotel is not worth the money at all. There are much better options available at the same price or even cheaper. I strongly do not recommend staying here. Save your money and choose another place.
