Eftalia Aqua Resort

Dave Adams

Back yesterday after 10 day break. The 4th time I have visited this hotel and I can't find a bad thing to say about it. Loads of food choice at breakfast, lunch and Dinner and my fussy kids managed to stuff there bellies. Staff very friendly and ways happy to help. Cleaning staff are always polite and friendly which leads to me giving them a very generous tip for their professionalism.

Nicola Mcdade

Worst hotel and holiday ever! Do not recommend! Wouldn’t even give this hotel 1 star if I didn’t have to, the hotel was dirty, food disgusting, pools dirty and me and my family have ended up unwell we actually had to fly home early as we were that unwell I ended up in hospital. They removed my partner aggressively after 3 days of being there because he was loud after a few drink even though after this the full hotel was full of nothing but drunk people arguing and fighting. They then started being off with me and the kids after their dad was removed which made us feel very uncomfortable! From the moment we arrived they tried to move us to another hotel which we were to pay for! We booked all inclusive and barely got anything the bars only stalked 4 spirits in the “all inclusive” beers cocktails and everything else needs paid separately it’s bad! Considering it’s a tourist hotel barely any staff spoke basic English only thing they could say was tip? Only good thing was our cleaner who made sure our room was cleaned everyday and fridge stocked. Won’t ever be back!

Stephan van Gammeren

We stayed at Eftalia Aqua Hotel for 10 days, all-inclusive, 3 people. Right after arrival the nightmare began. After a long night journey we arrived in the morning and wanted to check in. The receptionist told us the room would only be available at 2 PM – unless we paid an extra €200. We refused and had to wait until 2 PM. From the very beginning, they try to squeeze money out of you at every corner. At 2 PM we got a room on the ground floor. The balcony door couldn’t be locked, there were two separate single beds, and a broken sofa bed that was impossible to sleep on. We reported it and got moved to another room – this time with a bathroom in poor condition, broken fixtures, and a huge gap under the entrance door. Room cleaning was almost nonexistent: dusty, dirty, and bad. At the end of our stay the cleaning lady even came to ask for a tip. The atmosphere was awful: drunk, noisy English tourists shouting and fighting all day. Smoking everywhere with zero control. The so-called “island”? Drinks are not included, even though you pay all-inclusive. The main pool was closed twice because someone literally defecated in it. Mats around the pool were dirty and smelly. Food and chocolate were allowed poolside, so everything got sticky and slippery – people even got injured. Sunbeds were “reserved” early every morning. Food was repetitive, tasteless, and of poor quality. All three of us got severe diarrhea and vomiting – just imagine the hygiene here. Drinks were served in cheap plastic cups, not properly washed. Once we even got a cigarette butt floating in a drink. Restaurant tables were filthy if you came after 7:30. The gym? Old, tiny, with broken equipment. Staff were not helpful, unless you tipped them. Overall: poor hygiene, dirty facilities, terrible organization, unfriendly staff, and unsafe environment. Definitely not worth the money. Never again.

L G

This review is based on our experience and not the opinion of a family of six! On arrival, we were allocated two rooms (as booked) given the size of the family, but on different floors, which was not acceptable considering it was requested directly with Jet2 but also via email to the hotel. However, funny enough, they offered us an ‘upgrade’ for the rooms and to be next to each other on the same floor, which we accepted, so all the family were together. I think we paid £140! The bell boy demanded a tip for taking up the bags, which is his job, and mentioned he accepted all currencies. Pool No chance of getting a sun bed unless you wake up super early, which we did not do. The pool was always busy, but my son did cut his foot on the first day. The pool too is very slippery. Slides (offsite) Kids enjoyed it, but the green slide was borderline dangerous. Slides closed between 12-2, with an annoying life guard constantly blowing his whistle with everyone ignoring him. The food canteen is the closest I could call it, with terrible decor and rude staff. When asked for an ice cream, I was asked to pay for it. Staff We did not encounter one single friendly member of staff at all. The majority, if not all, staff speak little or no English, which is very surprising given 75% of the guests were English. No manners and not even the basics like thank you or please. Even upon checking out, not even ‘hope you enjoyed your stay and thank you for staying, blah blah’. Evening entertainment POOR Arcade kept the kids entertained, but it was expensive, and the little go-karts/ bikes were dangerous, and parents seem to let their kids run riot! Beware— if you have a teenage daughter, male staff can be over friendly and touchy-feely! We saw this multiple times, and even a father asked the staff to go away and leave their daughter alone! Late check out is €10 per hour (my wife asked), but for me, it was €15. (Common takeaway, if you tip, you get a better service, but also they seem to charge for EVERYTHING.) In total, we calculated we spent an additional £700 for one week with my wife only having 1 cocktail at the hotel the entire time and defeats the purpose of ALL INCLUSIVE! Overall, this is not an all inclusive hotel but a half board at best and definitely at 2* hotel. I would not recommend this establishment to any families and book at your own risk!

Michelle Stockings

Butlins in Turkey... But worse... 3 out of 7 of us ended up in hospital with different bugs (proven by blood tests). No sanitiser gel anywhere. No hot water in communal bathrooms. People throwing up and upset stomachs in communal toilets. Filthy generally rooms and surrounds. no mopping, sweeping, wiping only. Same marks on our mirror and other places the whole time even when we tipped. Screw sticking up in bathroom floor Wet / damp / mouldy bathroom, stunk Feral kids at dinner picking things up with hands, throwing it back in if they didn't want it. No help finding a table when you went to dinner whether you tipped or not, always busy. Casual cannabis use by some adults at the kids mini disco. Confirmed it's illegal there. Manager or security didn't care. Rep was uninterested and uninformed. Casually told us everyone ripping us off so didn't feel comfortable going out. Dirty towels Kids round pool unsupervised, kid hit head and no one was around for several minutes (obviously I helped as did the lifeguard). Spa fantastic Bar staff great Sunbed men lovely Lifeguards very good generally. Kids puking in pools , nothing happens. Pools kept getting closed. Mini disco same every day, my child was bored after a few days which is a shame as she'd been looking forward to the disco the most, she usually loves it. Can't comment on entertainment as it was all too late with little ones. Feral kids whilst parents get drunk, fights, someone got arrested. Confusing as to what's included and what isn't Can't say much about food as didn't have much due to sickness. Dirty beach Extortionate prices for water sports Dirty plates, cups and cutlery Swimwear in restaurants, dropping everywhere, signs say don't wear, no enforcement. Lack of info from rep for hospital. Left out important details, I had to ask. Obviously so used to sending people to hospital but it was a big deal for us having never had to do it before. Everything is sticky Tours are misleading Smells like wee round the pools Sewage smell in toilets Vaping indoors Chef handing meat over then using phone with same hand (yes he wore gloves but he touched the meat then the phone then the meat again) Wouldn't go back. Extremely disappointed