Natalia
I just returned from my stay at DoubleTree and overall, I’m satisfied, though there are a few things worth mentioning. I stayed in the new section of the hotel, where the rooms have just been renovated. Some rooms nearby were still being worked on, and while the noise was occasionally noticeable, it wasn’t particularly bothersome.
The staff was very friendly and helpful. As guests in the new part of the hotel, we also had access to the older section, but we didn’t use it much since not much was happening there during our stay.
The beach was average, but personally, that wasn’t a priority for me. A big advantage was the shuttle bus, which ran every 15 minutes and transported guests throughout the hotel grounds. The new section was much quieter and more private, which I appreciated.
As for the food, it wasn’t bad – pretty standard for this country. I’ve stayed at hotels where the food was much worse. I dined twice at the Gala restaurant by the beach, where the food was of a much higher standard – definitely a big plus for the hotel.
There’s also a promenade next to the hotel with shops where you can find everything you might need: a pharmacy, perfumes, souvenirs, etc. The hotel is also very close to the airport.
The gym was really nice – air-conditioned, small, but had everything you need.
Overall, I’m giving 5 stars because I got a great deal on the price. If I had paid the average rate for this standard, I would have rated it 4.
Qusai Mahadin (Qusai_md)
This was truly one of the most enjoyable stays I’ve ever experienced. The hotel boasts a beautiful ambiance, with expansive landscaped areas and multiple pool options that add to the charm. The food was excellent, complemented by warm and attentive service — they even prepared special dishes just for us, which made the experience even more memorable. The morning activities were lively and engaging, perfect for starting the day with positive energy, while the night shows were entertaining and well-organized, creating a fun atmosphere for guests of all ages. Overall, the service was outstanding. A special thanks to the amazing animation team, especially Ahmad, Sultan, and Mada, for adding so much energy and fun to our stay.
Jenny Browne
Really nice hotel, the staff were amazing. Mohammad Ashraf was super accommodating and helped us with numerous queries. We even got a late check out as we were flying home at 6pm. Kind and attentive staff, best perk of the hotel! The comfortable beds and lovely chairs on the balcony were great. The room was clean and cleaning was completed every day. The food wasn’t great, the pizza was flavourless, like cardboard, but we didn’t eat there often. A bit secluded so you have to get a taxi to main town Sharm. Highly recommended! Would love to stay again. ✨👏🏼
Michelle Palmer
I am currently and have been for the past week at doubletree in Sharm El Sheikh and this has been my experience I'd like to share.
On arrival we didn't receive our warm cookie.
The following day when I had mentioned it to staff, returning back to our room was 4x warm cookies which made us both smile and laugh as they'd gone out of there way to rectify it.
Since then we've had cookies most day when returning to our room.
The hotel guest experience supervisor Ahmed Mahgoub has been brilliant, he's gone above and beyond to make our holiday experience a brilliant one.
He even moved us to a closer room due to the long walk for food each day.
This is due to the pool being so big 😆
Which is no complaint. There's plenty of sunbeds and we have no trouble getting the ones right outside of our room.
We found the food over the doubletree sister hotel to be really enjoyable and we were waited on by Mohamed Ismail who was brilliant. Always happy to see us and would get drinks as soon as yours is finished.
Today my partner went scuba diving from the hotel beach and he said it was the best dive he'd ever done, and the team that took him were very professional.
The private beach is a beautiful cove again enough sunbeds, and there's bar and towel collection point, and if you don't want the walk there is a bus that will take you the short drive.
The main square of you choose to leave the resort is not even a 10 min walk away, which is worth a walk down, this hotel has a great location, very close to the airport and all local amenities.
So overall I can only highly recommend this hotel, the staff are exceptional.
I would definitely come back.
Kimberley achurch
This is a story of two hotels sharing one name. The mountainside part of the hotel is very run down. The rooms are old and basic and are certainly not the 4 star Hilton you would expect. The third bed rolled in for my daughter was disgusting (photo evidence available) and the beds were just left outside under stair cases when not in use (also have photo evidence). I asked to change the bed and was told that they were all the same… The mountainside buffet is very basic with no allergen information. Despite saying they change the menu daily this is not true. The “bar” is laughable serving warm drinks from bottles and cans. There is supposed to be food served in the pool side bars daily. It was not. The beachside is a very modern hotel with nicer restaurants. I spoke to the reception to try and upgrade and move to beachside (paying the difference obviously) and was told there were no rooms even though I showed him I could literally book a room on their website for my entire stay in front of him. I asked him why he was lying and he just stared at me. The buffet restaurant beachside is also better however variety still very lacking. The restaurant and cleaning staff do work very hard and were kind and helpful but don’t be fooled by the Hilton name. This is a basic hotel. The reception staff were unhelpful and when I raised complaints they just ignored me until I walked away. I have raised a complaint. Would not return.
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