DoubleTree by Hilton Sharm El Sheikh - Sharks Bay Resort

Viola Vi

This was one of the most disappointing “all-inclusive” experiences I have ever had — and I have visited Egypt eleven times. We booked and paid for a seven-night all-inclusive holiday. In reality, we did NOT receive seven days of all-inclusive services. We arrived on 2nd January at around 11:00 p.m., meaning we lost the entire first day of all-inclusive (no lunch, no dinner, no drinks). That was frustrating but what happened on departure was far worse. Our return flight on 9th January was at 10:00 p.m. We were forced to check out at 12:00 noon and from that moment we were treated as if we were no longer guests. No lunch. No dinner. No drinks. No access to the swimming pool. Nothing — unless we paid extra. To make matters worse, I paid an additional fee for late check-out (I have the invoice as proof). Even after paying extra, we were still denied access to all-inclusive services and facilities. We were allowed to stay in the room only. Paying more money and still being refused food, drinks and access to facilities is unacceptable. In practical terms, we lost a significant portion of the first and last day. That is not a full seven-night all-inclusive holiday — it is reduced service sold at full price. This is not standard practice in Egypt. Every other hotel I have stayed in has allowed guests with late flights to continue using all-inclusive facilities until departure. This hotel chose not to, even after additional payment. Very disappointing, very poor customer treatment, and certainly not what I would expect from a hotel associated with the Hilton brand. I would not return and would advise others to read the small print very carefully before booking “all-inclusive” here.

Nisha Mungul

We stayed at the hotel for 5 days, and it’s hard to know where to start because everything was absolutely wonderful... The moment we arrived till the moment we left... We arrived very early in the morning ( 3.00am ) and checking time was 15.00pm... We had a safari booked at 8.30... I requested the staff at the front desk to check in early and he surprised me with a room at 4.30... We waited only 1 hour... Thank you so much... Our room (1224) was always spotless thanks to the guy who truly went above and beyond. Every single day he surprised us with arranging everything to perfection.. Towels were changed daily, and his attention to detail made our stay extra special.. The restaurant was always clean and offered a large selection of food, with something for everyone. We were especially well looked after by Mohammed who was always helpful, friendly, and smiling, making every meal a pleasure.. The bar near the dining area also deserves a special mention—the girl there were consistently helpful and welcoming... Always smiling.. Overall, we felt truly cared for throughout our stay and would highly recommend this hotel. A huge thank you to the amazing staff for making our 5 days unforgettable! The swimming area is absolutely beautiful and very well maintained.. Thanks to AHMED SHAKER... The best lifeguard... He was very helpful... Always talking and joking around... Interacting with each and every person that cross his way... Also a very big thank you to AHMED ABDALLA... The barman at the pool bar... He was a very sweet guy always smiling and he made us the best drinks ever throughout our time at the pool... We used to leave it to him and he would create something for us and he was never wrong... We went there as strangers but left with great friends... Thank you to each and everyone who works there... Your efforts are truely appreciated... We will miss our time there... Thank you Hilton for giving us nice people for our holidays... Until we meet again... Hilton is the best with the best staffs and best services...

Santhilea Yung

Islam, Mohamed and Fatima, in fact all the staff in the restaurant were kind and helpful. Food was high quality and varied. Amazing service at the pool and housekeeping. The resort is beautiful and well cared for. A slice of paradise. The hard working staff deserved every tip. Thoroughly recommend this resort. Peaceful and tranquil place.

Janet Walsh

This is a really good hotel, good location, clean, and the food is amazing. We stayed at the beach end of the complex. The Bistro restaurant served lovely food and the staff in there are fantastic. Nothing was ever too much trouble, waiters couldn’t do enough to help, favourite drinks were remembered, we have never had such good service from such friendly smiling staff. Very big shout out to Fatma El Sayed the Hostess who made us very welcome every meal time from the minute we walked in and remembered lots of our preferences eg what drinks we wanted. Also Ahmed Gmal who was constantly smiling and very friendly and helpful. Also Hamada Saied, Mohammed Metwally, Atef Gmal who did a fantastic job. The staff work very hard to make sure you have a great holiday.

riyad ahmed

We had an amazing stay at the DoubleTree by Hilton — truly 10/10 service from the entire team. A special shoutout goes to Ibrahim from the taxi service department, who made our experience exceptional. He is genuinely kind, honest, and incredibly helpful, always making sure everything went smoothly. From organizing trips to the places we wanted to visit to going above and beyond to help whenever needed, Ibrahim really made a lasting impression, and we will miss him dearly. The resort itself is beautiful and very spacious, with plenty to explore and enjoy. While the food wasn’t quite my personal cup of tea, it was still decent and nothing to complain about. Overall, a fantastic experience, made even better by the wonderful staff.