Jane Sakr
me and my friends (3 girls) stayed in this hotel for 5 days
first of all we booked all inclusive package but they put us on regular package sai even though we paid
we told them and showed them the package deal with the voucher but still they insisted that we are sai despite if we have proof or not
the receptionist are very rude and very mean and he is not helpful
second of all after we read the reviews we thought this hotel was perfect turned out it was very and below average it is not 4 stars barely 2 stars
they do not have wifi in rooms!! the fridge is empty (they said that there is food in the fridge). Plus the mosquitos filled the room and they were bothering us all day and night.
we booked a triple room there’s only 2 towels 2 cups they don’t consider the third person
and for 3 girls only going to a trip this hotel is nott safe at all. The room was ground floor and the balcony is shared with other rooms but the doors do not lock plus we booked for a garden view however there’s no garden nor a view just a wall 2 m in front of the door.
the only person who should have a raise is the cleaning guy. he always clean the room perfectly and do some cute stuffs with the towels that made our trip.
Deborah Morris
i have just returned from a two week all inclusive stay and i must say i did enjoy the stay i work in a very busy on your feet for long hours job so was looking forward to a lovely poolside rest .
The Restaurant staff were exceptional and nothing was to much for them , the food was i bit dull and repetitive not much choice or variety but i didnt starve .
The reception staff were not welcoming at all you felt like an inconvenience to them .
The housekeeping staff were very friendly the only person i had an issue with was housekeeper Ahmed Sami , he continually knocked on my door and just walked in my room when i opened the door (i am a woman on my own ) he constantly asked me to get him jobs in England and to give him something special for his daughter , very unsettling for a woman holidaying on her own .
The minute i walked in my room he would knock i felt like he was stalking me .
The cleaning was ok apart from the bathroom , the shower cubical was not cleaned the whole two weeks i was there and there was black mould everywhere in the shower .
I did notice there was not any female staff at all at the hotel while this was not a big deal i think when you have lone woman holidaying there should be some woman working there to relate to as it seems Egyptian men do not interact on the same level with woman ( cultural i know )
The music round the pool was way to loud constantly all day long into the late evening , it would have been nice to have some quiet time by the pool to chill .
All being said i did enjoy my stay and would consider going again if the the problems i have mentioned were to be ironed out and the hotel brought up to scratch ( cant keep blaming Covid ) .
It is a 3 star hotel but could well be a 4 star and in this day and age to have no internet in your room seems very backward .
The pool staff and bar staff were above and beyond in service and i commend them highly .
All in all the outside was cleaner than the inside , lovely pool lovely people (apart from Ahmed Sami ) .
i would definitely go again at some point .
Mat Jenkins
The hotel should be considered three star, this would avoid disappointment to guests.
Generally the staff are fantastic, taking time to make your stay very enjoyable. HOWEVER, beware of a certain member of the reception team, who's vocation really should be elsewhere than front of house hospitality!! I'd suggest Lion taming would be more apt.
The hotel is 'tired' but clean, the rooms are fine except limited hot water.
The food is typical local fayre, as to be expected when you visit another nation. It is good quality and with some variety, if you are a burger and chips family, this isn't the place for you.
The location of the hotel is a little desolate, although getting a taxi is easy and the journeys are extremely reasonably priced.
Bottom line, you get plenty for your dollar, there's other options at twice the price and more, and that's a clear clue as to what you are getting.
Some intense training for the terribly tempered, rude, vile manboy at the front desk would be a massive improvement.
Yas Mine
The “Resort” was not that bad but there is somethings I have to talk about
Rooms : our first room had a very bad view that I had to change it the next day 🙁
The bathroom door can not be closed 😭
Food : not various 😞
Cleaning stuff : no commet 🤷🏼♀️
The pool was clean
The security/safety hummm : at night I was sleeping than I heard like someone want to open the door but he can’t I ran to see who’s there didn’t find anyone, I went back to my bed, and the same thing happened when I opened the door i see one of the receptionist trying to open the door to a drunk woman by his card , he was shocked when he saw me , he said oh sorry sorry she told me (the drunk woman) that this is her room & her card wasn’t working so I was helping her to reach out her room 😫 the scariest night in my life 😭
Maksim Manasiev
We were there for 2 weeks .The food was horrible ,having to eat everyday eggs and for lunch fries ,the cakes were weird,the left food was used the next time .The furniture was old but always clean.The workers were nice if you gave them tip and the rest were mean.The cleaner's wanted to clean our room and make snakes from our towel and wouldn't leave without a tip. In the pool it was very dirty.The toilet in the room stinked very hard .In the sea under the water is amazing , Egypt has great nature but the rest isn't that good.