Melisa Ioana Cinca
We are at Delphin BE Grand Resort from June 30 to July 7, 2025, with 3 young children, and unfortunately, our experience was far below expectations.
We arrived around 5 AM, tired and with hungry kids, but no one asked if we needed food or directed us to an open restaurant. We ended up ordering from room service.
Staff communication is poor, many don’t speak English.
When I asked at the front desk where to find a pharmacy, the lady simply said “outside.” I asked again “where exactly?” and was told “on the main street, but I don’t know if it’s open.” I had to find everything myself on Google.
Another evening around 10 PM, the kids wanted ice cream. I asked at one of the bars, they said no. I asked where I could find some, they said they didn’t know. Reception told me some restaurants serve ice cream, but they didn’t know which ones or if they were still open. Thanks for nothing. I had to speak to several staff members to find one who could actually understand English.
Room cleaning was unacceptable.
Our room was not cleaned for several days, even though we had the “please clean” sign on the door. Only after calling reception on Thursday did someone finally show up. Dirty diapers stayed on the balcony for days and even after the cleaning, no one touched them. I called again asking for diaper bags, but again it took two people until someone understood what I needed.
Rooms are not 5-star standard.
The bathtub was nothing like a luxury resort. I will attach photos to show the reality.
Food was heavy and repetitive.
Lots of greasy dishes with sauces, not ideal for kids. In the last few days, our children only ate pizza, fries, and pasta.
The only positives: The amusement park inside the resort, The kids’ pools (but they close early, at 5:30 PM – another downside)
Overall, our experience was cold, disorganized, and far from what you expect at a 5-star hotel. Sadly, we will not return and do not recommend it to families with young children who expect quality service and support.
Rebecca Smith
Currently sat at the Adults only Pool writing this review. Beer in one hand which was just freshly handed to me by one of the many attentive pool waiters.
Fantastic hotel, plenty of activities for young and old.
The resort and grounds are stunning, the staff can’t do enough for you. The managers are strict to ensure a great customer experience and keep the standards high.
Rooms are generally of a high standard and spacious. However one issue myself and others have experienced is the air conditioning is hit and miss. There is some form of central control which shuts the air con off constantly, it’s impossible to get the rooms cool. The lowest setting is 19c however this is overridden by a central control and shuts the air con off all the time making the rooms a bit of a hot box.
We raised the issue with the hotel twice but not addressed unfortunately. A small blip in what is generally a fantastic hotel and experience.
Mohammed Hafeez
Disappointing for a 5-Star Resort
For a resort that claims to be 5-star, the lack of basic amenities is unacceptable. They don’t even provide an iron in the room - instead, you’re pushed toward using their overpriced laundry service.
I’ve stayed in many hotels and resorts around the world, and this is the first so-called 5-star property that doesn’t offer such a standard item.
What’s worse, I emailed the hotel four days before my arrival to ask about this and never received a reply.
For the premium rates they charge, you’d at least expect the basics to be included — not to be charged extra for every little thing.
Wouldn’t stay here again.
R M
We had an amazing stay at Delphin BE Grand Resort! The food was absolutely incredible – there were so many different options to choose from, with food stalls scattered throughout the resort offering everything from fresh local dishes to international favorites.
The resort itself is beautiful and very well maintained. It’s perfect for both adults and kids, with plenty of entertainment throughout the day and night. The pools are fantastic, and the waterpark is a major highlight for all ages – loads of fun and really well-designed.
Overall, a fantastic experience. Highly recommended for families and anyone looking for a relaxing yet fun-filled holiday.
Harj
This appears to be a 5* resort however IT IS THE WORST HOTEL FOR PEOPLE WITH FOOD ALLERGIES!
Before I booked my holiday I spoke to Conrad on their hotel chat system and advised my daughter has a cows milk allergy and wanted to make sure they could cater for her as part of the all inclusive I booked. He assured me they could and that I should advise the hotel once I got there.
When we arrived at the hotel on the Wednesday we had to wait 30 mins to speak to someone in guest relations, we then spent a further 30 mins speaking to her while she took down details assuring us that it had all been noted and our daughter would be well taken care of.
When we then went into the main restaurant none of the food was labelled clearly with basic allergens, had to wait around ages to speak to the staff in charge, no one spoke basic English so it made it even harder.
We were booked from Wednesday to Sunday and had to spend everyday of our holiday going back and forth to the most useless guest relations as nothing was ever dealt with, such a frustrating holiday for us with our 3 children!
We had to basically speak to someone each time she ordered something to see if it contained cows milk which was incredibly frustrating and time consuming over those 5 days as basic English was not spoken or understood by the staff.
Having paid for all inclusive I expected there to be dessert my daughter with allergy could enjoy but literally had to beg just to get some sorbet arranged for her, which I was promised would be there on Friday and Saturday, however they only ordered one for Friday, on Saturday when we tried to get it, it was like starting from the beginning all over again.
This holiday caused us so much stress, we had so many problems as soon as we arrived, there were slippery floors and leaking ceilings with no wet floor sign, my daughter fell and hurt herself!
My youngest daughter was on a single bed in our room and the panel behind her bed was coming away - so dangerous, we again had to call someone to fix it, they eventually came removed the panel and left a mess in our room! Hardly 5*!
The tiles are polished to the point that they are too slippery, my middle daughter slipped and chipped her front tooth!
I’ve tried to condense all the problems we had otherwise this would be an essay of complaints, to top it off Mehmet told us he would speak to the hotel manager to arrange compensation, however this never happened I chased and chased, I forwarded pictures of all the trouble that we had as evidence and still this hotel did absolutely nothing.
I have stayed in many resorts in Turkey which easily cater to allergies and understand the seriousness of having an allergy, this hotel clearly does not, I tried multiple times to speak to someone senior to resolve this and got nowhere, the reality is when something goes wrong this hotel does not take accountability at all and does not put their customers right!
My Booking
