Catalonia Oro Negro

Юлия Кочаровская

I was pleasantly surprised by this hotel: the reception staff were very friendly and helpful, assisting us with absolutely all our questions. We were lucky to be upgraded to a Junior Suite instead of a standard room upon check-in, with a magnificent view of the ocean—almost a full 360 degrees. The room was clean, had a pleasant scent, and appeared to have been recently renovated. It was convenient to connect to the smart TV. Breakfasts offered a good selection of food. It hardly felt like a three-star hotel. Thank you; we will definitely return 🤍

Catherine Storey

Stayed here 4 now times in November and January, great location but each stay is getting worse. The food is great some days but can be a little “beige” on others. Always plenty of choice though. It’s not clean anymore, in fact it’s filthy in some areas, we had to ask the waiter in the dining room to ensure it was cleaned where our table was, food swept into the corner and had been there days🤮however the pool area is always well cared for. For approximately 600 guests there’s only 100 sun beds, chaotic every morning 😡this morning topped it with the pool guy choosing to slam every sun-bed to the ground waking us and many others , guests were coming to the balconies to see what the noise was all about. He was rude, waving his arms around at everyone to move while they were waiting for a bed, moving them out of the way 😡 Will definitely not stay here again 😡 Very disappointed 😫

Clare Booth

If I could give zero stars I would. Don’t know where to start. When we first arrived there was somebody at reception complaining that her sheets hadn’t been changed for five days and the cleaners hadn’t been in. We heard this a lot throughout our stay. We were given a room on the main road, which was more like a motorway. The balcony was not only extremely noisy but it smelt of drains and bins (there was a whole row of bins to the right of the balcony). I asked to be moved and we were moved the next day to a room with a pool view. The second night my daughter got food poisoning (we hadn’t eaten anywhere else other than the hotel). She was really unwell throughout the night. She barely ate anything else for the rest of the holiday. The next morning I photographed mould on the bread in the restaurant. I also barely ate anything as I’m vegetarian and choice was pretty non existent (chips, salad and vegetables). Whatever vegetables had been served in the evening were put back out for breakfast the next day. Sprouts, cauliflower, etc on the breakfast buffet?? Lights hanging out of the ceiling in restaurant, no hand gel. Drinks included with breakfast but not evening meal and very poor choice of drinks. Water pouring from ceiling in one of the corridors. Pool supposed to be heated but was freezing cold to the point where it actually took your breath away. Barely anybody went in the pool it was that cold. Woke up at 3am one morning to find cockroaches in the bathroom. Went down to reception and maintenance were sent to the room. The maintenance guy asked me for my shoe to hit the cockroaches, which I refused to give him. He took his own shoe off and hit them with that. I asked him if that was all he was going to do as that would not solve the problem going forward and did the hotel not have a spray? The guy said “no spray” and left. I eventually persuaded the hotel to spray the room. The next morning at 10.15am I was told the pest control were on their way. They eventually turned up at around 4pm and sprayed the room. We were given no advice as to when we could return to the room so we showered at the pool area (freezing cold shower). Sunbeds supposed to be put away at 6pm but the (rude and arrogant) lifeguard starts putting them away around 3.30pm, throwing them into pile so if you’re trying to relax forget it. The hotel is very shabby and dirty. Lots of Spanish guests in the hotel, who are favoured over the British guests. Lots of people complaining every day about various issues, usually the lack of maid service. AVOID THIS HOTEL. * Note to hotel - if you’re going to respond to this review with one of your standard responses that fails to address any of the issues I’ve raised, please don’t. It just reinforces the impression that you do not care about any of your guests.

Natasha Horton

Where do I start? One of the worse hotels I have ever stayed at… We were here for two weeks, 5adults and 2 babies. Three rooms between us all three different levels… Extremely rude and stuck up receptionists, as we had very bad stay here and kept coming to them as the housekeepers are extremely lazy and having problems every single day. With them not changing our 6month old babies cot sheets as they had accidents which as expected as they are babies and very common to happen. And once they upset their dinner onto the double bed, or had accidents through their nappies or even be sick. The housekeepers would either on many occasions change the position of the duvet or put a pillow over the dirty marks to look like they change it. This is unacceptable the management did not care nor did the very rude receptionist saying ‘ why you bringing it down here, you have to speak to them’. One there’s a language barrier as they CANT speak English nor we can speak SPANISH. We offered to them if they can get the sheets for us so we can change it ourselves to save them a job as this was absolutely ridiculous. Took them 10days to finally change our sheets and when it stated in black and white they get changed every three days. What do the housekeepers actually do when they can’t do their actual jobs every day? Two out of the group have done housekeeping roles in their lifetime and understand how much pressure they are in, there’s no excuse to come from them. Receptionist needs to be retrained and how to deal with customer service and communication. We got spoken to in a disgusting way, no paying customer should have got treated that way. The management is useless, did not care one bit. The swimming pools, the children one and the main one was absolutely freezing but it says online winter months it’s heated??? Another false statement. The food buffet is just so terrible, same food every single day. No taste, flavour or seasoning. And it was cold all the time… My partner is a chef he could easily do a better job than all the chefs in that kitchen. It was disgusting!!! There main ingredient was garlic it was too much and very overpowering. Don’t they know how to cook properly? You got juice and coffee in the morning for breakfast but when it comes to evening you are expected to pay for any drink? I think that so so wrong. You’re paying for it, so you should get drinks in the evening too. The staff in the dining area, some of them especially the older lady is extremely rude to the other staff. Literally arguing to one another in full room, did not care one bit. Bar area was ok I guess but the middle doors should be shut when people are constantly smoking and coming indoors and it smelt horrible. When you got two young babies, and you don’t want them inhaling that disgusting full of chemicals of smoke into their lungs. Such a bad experience here, we will NOT be returning to this shocking hotel. So many people have complained about this hotel when we were there, the queue everyday at reception about complaints. Don’t the managers or higher positions do anything about this? Or let it go over their heads? Something seriously need sorting about this. Sort your staff out !!

Kacper Cielebak

We chose this hotel because it was supposed to be a room with a bath. All rooms available on booking were supposed to be with a bath. However we got a shower. They told us that we cannot get a room with a bath if we stay for just one night. The bath was the only reason why we chose this hotel. Opening hours of the swimming pool were disappointing- it was open 11-18 which is very short time comparing to other places. The food on the lunch was very bad, there was very small choice and the food was cold. Also when you go for lunch on the buffet you cannot get anything to drink for free - even water. It was not possible to order coffee even if we wanted to pay for this. There was noise from construction workers during the day and during the evening. Comparing other hotels that we stayed in it was the worst price to quality ratio.