Paul Gallacher
Great location between Marina and City Centre, lovely hotel, staff all very friendly and so helpful, whether that is the waiters, bar staff or pool and towel staff.
the excursions on offer are great value and cover alot of options for whatever you want to do. we did a speedboat tour with snorkelling, dolphin siting and stop on sandbank, which was great. the team that did the trip were exceptional.
pool area nice, pool large and always well occupied. although the sunbeds get snapped up quickly (especially those in the sun all day) but you expect that everywhere you go, especially if you dont try and get a sunbed until 10am.
enterainment team are always present and do their best to get people involved in all the activities. they are happy to talk to you and keep you up to date with everything going on. the evening entertainment isnt too long either and a wide variety of things.
food choices are mainly good, not huge amounts of choice but enough to keep even the hungriest person full.
bar staff dont leave you waiting for drinks and like to have a conversation too. the drink choices arent to everyones taste, but having been to Hurghada a couple of times knew you only get local spirits.
the rooms are very dated and could do with update, the wifi leaves alot to be desired depending on your location around the pool and reception area.
the fitness centre whilst functional needs an upgrade to allow anyone to have a remotely decent workout and people need to learn to put their weights back.
prepare to get lost trying to get to adult only beach area,but gives you a chance to get steps in. also it isnt very clear how the 3 Azur hotels work together and where you can and cant go. but I also didnt ask.
all in all a nice hotel and a great location for travelling in and around hurghada, close enough to things outside of the hotel if you want to travel out too.
jacob duran
I would not recommend staying here if you value customer service. The staff are rude and completely incompetent. I walked up to the bar and waited while the bartender stood around on his phone. When an attractive woman walked up five minutes after me, he suddenly decided to serve her first.
When he finally got me a drink, he said, “Sorry, can you wait 10 minutes for me to get a receipt book for your beer?”
At breakfast, I greeted one of the staff with a “good morning,” and he snapped back, “Show me your wristband.” When I did, he just waved me away rudely.
On the morning of our departure, we asked for bags to be picked up at 11:30. They arrived at 10:45 instead, and when we weren’t ready, they never came back.
We also had a member of our group roll her ankle. With no help from the staff, we had to get her back to her room and administer basic first aid ourselves. In the middle of all that, we were also trying to check out by 12:00, and instead of helping, the staff tried to rush us — even though our friend likely had a broken ankle.
They also failed to record who had handed back their towel cards. My partner returned mine while I was dealing with the injury, but when I went to pay my bill, they claimed I hadn’t handed it in. After some back and forth, they found the card behind the desk.
When paying for my beer, I was also charged twice — the transaction showed as declined on their end, but $5 was still taken out.
To make the entire situation worse, as I was walking back to the bus, I saw the baggage handler throw my backpack, which contained my camera gear and laptop.
It’s such a shame as the location is great and the snorkelling is amazing but iv been in Egypt for 2 weeks now and never had such poor service like this.
Photo down below are cut fingernails we found when we checked out.
mohamed khames
I would like to thank Mr. Awad, the Guest Relations Manager, for his swift response and for changing our room. I also want to thank Mr. Mohamed for listening to our concerns and ensuring that his entire staff paid attention to every detail. The place is so nice and clean and the night shows are absolutely amazing.
Samantha Liew
The doors to the bedrooms are really difficult to open and they use physical keys instead of cards that you tap onto the room door. There were times I had to get help with opening the door.
My bedroom was very dusty and the bath mat was dirty when I first arrived.
Some of the staff were quite rude and very unhelpful. If I asked a question they’d look at me like I was an idiot.
I remember I asked one staff member to help me open a door and although he did help me with opening the door he ignored me and looked upset he had to help me.
I also found the bartenders to be quite rude. The staff don’t smile at this place either.
I also found it quite odd that the staff would not bring food to us on the beach but they would bring drinks.
Beautiful location however very old amenities and staff who make you feel uncomfortable. I will definitely not be coming back here nor will I be recommending this place to anyone. I felt very unwelcome.
Joshua Baerg
A Red Sea resort hotel in Egypt. To be honest, the reason we came here was to be on a beach and swim in the ocean, relax, and snorkel and see lots of fish, which we saw and it did delivered on that.
However, the hotel itself is old, not clean (one of the rooms had nail clippings on the nightstand table and on the bathroom floor), bathrooms are dark and in need of a renovation job. The hotel management is a joke. The bars do not communicate with one another, we had to close a tab at the bar after 2 drinks on the south end of the pool in order to have another drink at the north end of the pool. When at the beach, none of the Azur hotels work together, you are not allowed to order from the other restaurants or use the other pools (we got shooed off the premises), and certain areas of the beach are exclusive to each building. It’s all Azur hotels. We couldn’t understand this. In order to hire a snorkel equipment rental, you have to walk all the way around the hotel resort in order to get 100 meters along the beach. Plus the system is old, they could use an electronic bar system to help run their business.
Overall, after dealing with a few frustrations, we enjoyed our time on the beach.
My Booking
