Dorota Graczyk
A great hotel for families, spotlessly clean, the cleaners were always busy, no surprises. The hotel rooms were very well-maintained, the bathroom was clean, the refrigerator was constantly restocked, the cleaning ladies constantly brought water, coffee, juice, and tea. The food was new every day, and I really enjoyed every dish. The pools ranged in depth from 40 cm to 160 cm. The water slides were also fantastic. The hotel staff was very friendly and helpful. The beach was as described, rocky but with access to a restaurant. It was fine for sitting and relaxing, but not so great for children to play in the sand. What more could you ask for? I highly recommend this hotel
Tomiris Shakhmarova
I stayed at this hotel with my family in the summer of 2018. Although some time has passed, I still remember one very unpleasant situation that happened there.
One evening, we went to the bar, where two bartenders made inappropriate jokes about us. I understood what they were saying, they also used “gestures” and it made me feel very uncomfortable.
We reported this to the hotel staff, but unfortunately, the situation was not handled properly and we did not receive an apology.
I truly hope that people who act this way are not seen as representing the hotel’s standards, and that such incidents won’t happen again.
Ольга Орлова
We stayed at the Aydinbey Gold Dreams hotel, the impressions were good! The rooms are clean and comfortable, the area is beautiful, lots of greenery and swimming pools. The animation is active, children will definitely like it. The food is delicious and varied, the staff is polite and helps with any request. A great option for a quiet and relaxing vacation. I recommend!
sandra schjønning
I am writing to express my deep dissatisfaction with our stay at your hotel. We had been looking forward to a relaxing holiday, but unfortunately, the hotel did not live up to the expectations created by your description in any way.
Cleaning and hygiene:
Cleaning was only carried out twice during our 9-day stay, which is far below what one can reasonably expect from a hotel in this price range. This led to unpleasant conditions in the room.
Food:
The selection in the restaurant was monotonous, with the same food being served day after day. There was no variation, and it quickly became boring and unsatisfactory.
Safety and maintenance:
Several areas of the hotel were extremely slippery, and we repeatedly found it difficult to move around without risking a fall. This is both dangerous and unacceptable.
Service:
The staff often appeared unfriendly and uninterested in helping the guests. The overall level of service was very poor, and we did not feel welcome.
All in all, this stay was a great disappointment, especially considering the amount of money we paid. I expect some form of compensation for the lack of service and the unacceptable conditions we experienced.
**regarding our recent stay, as suggested in your response to my review. Unfortunately, I have not received any reply from your team.
I took the time to reach out in good faith, hoping we could find a way to resolve the issue, as you offered. However, the lack of response is disappointing and makes your customer service appear irresponsible and unprofessional.
This experience has left me feeling unheard and frustrated, and it reflects poorly on your company. I kindly urge you to respond to my email and address the matter as soon as possible**
Jovana Stankovic
I stayed at this resort for my holiday. The place is very clean and the service is excellent. A big compliment goes to the young man working at the beach restaurant – he is extremely hardworking, kind, attentive, always smiling and friendly, and he made every day of our stay very pleasant.
My Booking
