Dorota Graczyk
A great hotel for families, spotlessly clean, the cleaners were always busy, no surprises. The hotel rooms were very well-maintained, the bathroom was clean, the refrigerator was constantly restocked, the cleaning ladies constantly brought water, coffee, juice, and tea. The food was new every day, and I really enjoyed every dish. The pools ranged in depth from 40 cm to 160 cm. The water slides were also fantastic. The hotel staff was very friendly and helpful. The beach was as described, rocky but with access to a restaurant. It was fine for sitting and relaxing, but not so great for children to play in the sand. What more could you ask for? I highly recommend this hotel
Ольга Орлова
We stayed at the Aydinbey Gold Dreams hotel, the impressions were good! The rooms are clean and comfortable, the area is beautiful, lots of greenery and swimming pools. The animation is active, children will definitely like it. The food is delicious and varied, the staff is polite and helps with any request. A great option for a quiet and relaxing vacation. I recommend!
Adam Papierz
Food Quality
For a supposedly 5-star hotel, the food quality was truly dismal and often undercooked. To make matters worse, I found a disgusting feather in a piece of chicken. This really highlights the poor hygiene standards.
Room and Housekeeping Issues
And imagine this: for a family of four, our room came with only three beds! We were grudgingly given an extra - folding bed for one of our children. This is for a hotel that claims to be 5-star, mind you.😂😂
The housekeeping was equally disappointing. The cleaners only replaced towels; our beds were never made, and the toilet seat in the bathroom was soiled from day one and never properly cleaned. This demonstrates a severe lack of attention to basic cleanliness.
The Few Positives
The only silver lining was the outstanding performance of a few hotel staff members. The pool bar team, particularly Emirhan, was incredibly hardworking. The animation staff were a young, energetic group who really put in the effort, and the lifeguards deserve commendation for repeatedly saving children from potential dangers in the water.
sandra schjønning
I am writing to express my deep dissatisfaction with our stay at your hotel. We had been looking forward to a relaxing holiday, but unfortunately, the hotel did not live up to the expectations created by your description in any way.
Cleaning and hygiene:
Cleaning was only carried out twice during our 9-day stay, which is far below what one can reasonably expect from a hotel in this price range. This led to unpleasant conditions in the room.
Food:
The selection in the restaurant was monotonous, with the same food being served day after day. There was no variation, and it quickly became boring and unsatisfactory.
Safety and maintenance:
Several areas of the hotel were extremely slippery, and we repeatedly found it difficult to move around without risking a fall. This is both dangerous and unacceptable.
Service:
The staff often appeared unfriendly and uninterested in helping the guests. The overall level of service was very poor, and we did not feel welcome.
All in all, this stay was a great disappointment, especially considering the amount of money we paid. I expect some form of compensation for the lack of service and the unacceptable conditions we experienced.
**regarding our recent stay, as suggested in your response to my review. Unfortunately, I have not received any reply from your team.
I took the time to reach out in good faith, hoping we could find a way to resolve the issue, as you offered. However, the lack of response is disappointing and makes your customer service appear irresponsible and unprofessional.
This experience has left me feeling unheard and frustrated, and it reflects poorly on your company. I kindly urge you to respond to my email and address the matter as soon as possible**
Asate RedSsss
From the moment we entered the hotel, we were really pleased with the smiling face and kind approach of the reception team resul and tolga The general attitude of the staff was very polite and hospitable, which had a positive effect on our stay. The rooms were clean and comfortable. The general atmosphere of the hotel is relaxing. I just want to make a small note about the food; I think it could be better in terms of taste. Still, it was a nice experience overall. I recommend it!
My Booking
