Paul Jongeward
There are a few good qualities of this all inclusive resort, but they are overshadowed by a great many problems. If you’re here during hot weather you will experience a lack of air conditioning. During the evening and all night the fan blows room temperature air. Upon complaining they admitted “we’ll turn the AC back on at 9AM” (when no one is in their room!). We were miserable and struggled to sleep. There is only one restaurant which is open for two hours during meal times. There are hundreds of people trying to eat during these times. Not enough workers to clear tables. We often struggled to find a table, while walking around with our plates among the chaos. There were no clean forks available several times. Over worked staff dropped plates, breaking them on the floor, and not cleaning the pieces. The food is actually not bad, but the experience is awful. And again, no AC, so during hot weather it is not pleasant. Hot, humid, noisy, flies everywhere, too many people crowded into not enough space. It’s an old building, not well kept or cleaned. It’s hot, humid, chaotic with so many people, and very dirty. There are some nice friendly staff, but some who are not. Bar staff were friendly, but we stood in line each time we wanted a drink. Our reception experience upon arrival was very unpleasant. I would not recommend this hotel to anyone, and I will never stay here again.
Deimante Bar
The outside of hotel is very nice. Animation team is amazing. Service is very good. Food is good, a lot of option to choose. Only two minus - a lot of Russian people and if you choose economy room, you may have with a bad view and no balcony. Without this, everyting is amazing. We will go here a second time! :)
Khurram Sandhu
From the first day to the last day we had faced meny problems all the time.
First waited a long time for the rooms they didn't finish the cleaning
And recepction didn't know how many we r۔
After 3 hours we got the rooms.
Water leakage to times gone by electricity۔
And they turned off water without message۔
Same food everyday and not so much grill food۔ Just grilled kebab og chicken۔
Otherwise outside area is very good staff is so nice۔۔
Zaibi Aftab
If I Could Give It ZERO, I Would!
Unwelcoming from the Start:
From the moment we arrived, we were treated rudely. Ismail at reception mocked us, refused to help, and tried charging an extra £400 despite full payment through On the Beach. No professionalism, no welcome — just hostility and confusion.
Filthy and Isolated Rooms:
Our first room was in the basement — dark, detached, and nothing like the advert. The second had a “balcony” facing a wall. The third was the worst: it stank, had flies, and hair in the tub. We arrived at midnight and were left with no choice but to stay.
Zero Hygiene Standards:
Rooms were never properly cleaned. We received half-used toilet rolls, reused towels (some visibly dirty), and bed sheets that weren’t changed once in ten days. Basic cleanliness was completely ignored.
Terrible Food and Foul Smells:
Food was bland, repetitive, and often served on greasy plates. The dining area had a strong sewage-like smell, as did areas near the spa. Poor hygiene ruined every mealtime and made us want to leave the hotel entirely.
Unreliable Facilities:
The pool slides were rarely open with no schedule or communication. Guests couldn’t plan anything, especially families. A key advertised feature turned out to be practically unusable.
Room Access Issues:
The day before checkout, our room keys stopped working for no reason. We had to walk back to reception just to get them reactivated. No apology, no explanation.
Not UK-Friendly:
The hotel catered entirely to Russian-speaking guests. Hardly any staff spoke English. Everything — signs, announcements, entertainment — was in Russian. We felt excluded and ignored throughout our stay.
No Post-Checkout Support:
There’s no secure luggage storage. Bags were dumped in an open area next to reception, unsupervised. It was overcrowded, chaotic, and left guests stuck watching their belongings instead of relaxing.
Transfer Ignored by Staff:
Reception dismissed my concern about a wrong transfer time. I had to call the emergency line myself on the day of departure to sort a new one. If I hadn’t acted, we could’ve missed our flight or paid hundreds for a taxi.
Final Warning – Avoid This Hotel:
This hotel fails on every front: rude staff, dirty rooms, poor food, unreliable facilities, and no support for UK travellers. It’s stressful, unwelcoming, and completely mismanaged. Do not book — you will regret it.
Asta Ker
We stayed at Penar Beach Resort from May 14 to 21, 2024, with our 4-year-old child. We booked a family-friendly vacation through Air Guru and were shocked by the actual conditions.
🔴 Room issues:
Long wait for a room.
First room was unacceptable; second room had only 2 beds for 3 people.
Our child was given a playpen instead of a real bed. No bedding until requested again.
Broken shower, dusty floors, and loose baseboards.
🔴 Cleanliness:
Dishes, glasses, and utensils often dirty.
Floors sticky, windows dirty, dust everywhere.
Pools not cleaned, and the children’s pool had broken railings and freezing water.
🔴 Unsafe beach:
Dangerous access to the sea via concrete slabs with exposed rebar – totally unsafe for children.
🔴 Kids’ facilities:
Playroom had broken furniture or was closed.
Water slide was closed all week.
Staff in kids’ areas were disinterested and often on their phones.
🔴 Food quality:
Same food every day, very salty or spicy – not friendly for kids.
Only 3 types of fruit all week: apples, oranges, pears.
Only after complaining on day 3 was oatmeal offered for kids (and it was overly sweet).
❌ Conclusion:
This is NOT a 5-star experience. The hotel is dirty, unsafe, and completely unsuitable for families. We felt misled and very disappointed.
⚠️ I do not recommend Pemar Beach Resort to anyone traveling with children.
My Booking
