Paul Jongeward
There are a few good qualities of this all inclusive resort, but they are overshadowed by a great many problems. If you’re here during hot weather you will experience a lack of air conditioning. During the evening and all night the fan blows room temperature air. Upon complaining they admitted “we’ll turn the AC back on at 9AM” (when no one is in their room!). We were miserable and struggled to sleep. There is only one restaurant which is open for two hours during meal times. There are hundreds of people trying to eat during these times. Not enough workers to clear tables. We often struggled to find a table, while walking around with our plates among the chaos. There were no clean forks available several times. Over worked staff dropped plates, breaking them on the floor, and not cleaning the pieces. The food is actually not bad, but the experience is awful. And again, no AC, so during hot weather it is not pleasant. Hot, humid, noisy, flies everywhere, too many people crowded into not enough space. It’s an old building, not well kept or cleaned. It’s hot, humid, chaotic with so many people, and very dirty. There are some nice friendly staff, but some who are not. Bar staff were friendly, but we stood in line each time we wanted a drink. Our reception experience upon arrival was very unpleasant. I would not recommend this hotel to anyone, and I will never stay here again.
Chloe Pennington
This is not a 5 star hotel, but we didn't pay 5 star prices to be fair! Great for kids, loads to do and fantastic pool areas. Rooms are dated but clean! Food is always available and a fairly good selection, I like the children's buffet - was something my fussy kids could eat everyday! Lots of Russians here, this is the main language spoken but this didn't bother us, we found staff to be polite and helpful.
We made some great memories here and had a great holiday!
hiba ali
Stayed here for a week this place and postive and negative opinions.
1. The rooms are out dated and not cleaned good are bed sheet was only changed once but on the leaf let is said it be changed every 2 days.
2. Food was alright not the best it was mostly cold and some food wasn't cooked properly the forks etc weren't cleaned properly either.
3.the atmosphere was good and had alot to do for kids and you always managed to get a sunbed even if you down late. Pool was a good size for everyone to enjoy.
4.we had couple of incident where a russian couple sat next to us by the kids pool. And decided to smoke while my child was on the sun bed we moved him to another sunbed they didn't like it and start saying stuff in there language while looking at us.
Another incident happen where we left are towls etc on 2 sunbeds obviously we only took sunbed because we didn't need 3 as our son would share are sunbed with us so some family decided to move all our towels onto one of our sunbed we was in the kids pool and saw it happen and took the other one my husband confronted them about it they didn't say nothing and completely ignored us my husband went to tell the life guard but he didn't seem to care much and didn't do anything so we ended up just leaving the pool and going back up to the room they were Russian.
5. The place is surrounded by alot of Russian tourists which made the atmosphere every awkward.
6. I personally wouldn't book with this hotel again it says 5 start rating but I would say it should be a 3.5
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Deimante Bar
The outside of hotel is very nice. Animation team is amazing. Service is very good. Food is good, a lot of option to choose. Only two minus - a lot of Russian people and if you choose economy room, you may have with a bad view and no balcony. Without this, everyting is amazing. We will go here a second time! :)
Zaibi Aftab
If I Could Give It ZERO, I Would!
Unwelcoming from the Start:
From the moment we arrived, we were treated rudely. Ismail at reception mocked us, refused to help, and tried charging an extra £400 despite full payment through On the Beach. No professionalism, no welcome — just hostility and confusion.
Filthy and Isolated Rooms:
Our first room was in the basement — dark, detached, and nothing like the advert. The second had a “balcony” facing a wall. The third was the worst: it stank, had flies, and hair in the tub. We arrived at midnight and were left with no choice but to stay.
Zero Hygiene Standards:
Rooms were never properly cleaned. We received half-used toilet rolls, reused towels (some visibly dirty), and bed sheets that weren’t changed once in ten days. Basic cleanliness was completely ignored.
Terrible Food and Foul Smells:
Food was bland, repetitive, and often served on greasy plates. The dining area had a strong sewage-like smell, as did areas near the spa. Poor hygiene ruined every mealtime and made us want to leave the hotel entirely.
Unreliable Facilities:
The pool slides were rarely open with no schedule or communication. Guests couldn’t plan anything, especially families. A key advertised feature turned out to be practically unusable.
Room Access Issues:
The day before checkout, our room keys stopped working for no reason. We had to walk back to reception just to get them reactivated. No apology, no explanation.
Not UK-Friendly:
The hotel catered entirely to Russian-speaking guests. Hardly any staff spoke English. Everything — signs, announcements, entertainment — was in Russian. We felt excluded and ignored throughout our stay.
No Post-Checkout Support:
There’s no secure luggage storage. Bags were dumped in an open area next to reception, unsupervised. It was overcrowded, chaotic, and left guests stuck watching their belongings instead of relaxing.
Transfer Ignored by Staff:
Reception dismissed my concern about a wrong transfer time. I had to call the emergency line myself on the day of departure to sort a new one. If I hadn’t acted, we could’ve missed our flight or paid hundreds for a taxi.
Final Warning – Avoid This Hotel:
This hotel fails on every front: rude staff, dirty rooms, poor food, unreliable facilities, and no support for UK travellers. It’s stressful, unwelcoming, and completely mismanaged. Do not book — you will regret it.
My Booking
