Paul Jongeward
There are a few good qualities of this all inclusive resort, but they are overshadowed by a great many problems. If you’re here during hot weather you will experience a lack of air conditioning. During the evening and all night the fan blows room temperature air. Upon complaining they admitted “we’ll turn the AC back on at 9AM” (when no one is in their room!). We were miserable and struggled to sleep. There is only one restaurant which is open for two hours during meal times. There are hundreds of people trying to eat during these times. Not enough workers to clear tables. We often struggled to find a table, while walking around with our plates among the chaos. There were no clean forks available several times. Over worked staff dropped plates, breaking them on the floor, and not cleaning the pieces. The food is actually not bad, but the experience is awful. And again, no AC, so during hot weather it is not pleasant. Hot, humid, noisy, flies everywhere, too many people crowded into not enough space. It’s an old building, not well kept or cleaned. It’s hot, humid, chaotic with so many people, and very dirty. There are some nice friendly staff, but some who are not. Bar staff were friendly, but we stood in line each time we wanted a drink. Our reception experience upon arrival was very unpleasant. I would not recommend this hotel to anyone, and I will never stay here again.
Chloe Pennington
This is not a 5 star hotel, but we didn't pay 5 star prices to be fair! Great for kids, loads to do and fantastic pool areas. Rooms are dated but clean! Food is always available and a fairly good selection, I like the children's buffet - was something my fussy kids could eat everyday! Lots of Russians here, this is the main language spoken but this didn't bother us, we found staff to be polite and helpful.
We made some great memories here and had a great holiday!
Thijs Van lith
Animation is super!
Sleeping rooms are to hard i get back pain from it and my girlfriend also.
For the rest the hotel is Nice to be with a Nice garden en swimming pool with waterslides.
The hotel is more to go with kids.
Thijs
Laura Meszarosova
Animation team - Melek , Emir , Ozzy - Very nice people. Super programs , beach volleyball, party, darts...
The room had hard beds, not so nice to sleep in . Swimming pools and slided, nice activities for kids overall
Zaibi Aftab
If I Could Give It ZERO, I Would!
Unwelcoming from the Start:
From the moment we arrived, we were treated rudely. Ismail at reception mocked us, refused to help, and tried charging an extra £400 despite full payment through On the Beach. No professionalism, no welcome — just hostility and confusion.
Filthy and Isolated Rooms:
Our first room was in the basement — dark, detached, and nothing like the advert. The second had a “balcony” facing a wall. The third was the worst: it stank, had flies, and hair in the tub. We arrived at midnight and were left with no choice but to stay.
Zero Hygiene Standards:
Rooms were never properly cleaned. We received half-used toilet rolls, reused towels (some visibly dirty), and bed sheets that weren’t changed once in ten days. Basic cleanliness was completely ignored.
Terrible Food and Foul Smells:
Food was bland, repetitive, and often served on greasy plates. The dining area had a strong sewage-like smell, as did areas near the spa. Poor hygiene ruined every mealtime and made us want to leave the hotel entirely.
Unreliable Facilities:
The pool slides were rarely open with no schedule or communication. Guests couldn’t plan anything, especially families. A key advertised feature turned out to be practically unusable.
Room Access Issues:
The day before checkout, our room keys stopped working for no reason. We had to walk back to reception just to get them reactivated. No apology, no explanation.
Not UK-Friendly:
The hotel catered entirely to Russian-speaking guests. Hardly any staff spoke English. Everything — signs, announcements, entertainment — was in Russian. We felt excluded and ignored throughout our stay.
No Post-Checkout Support:
There’s no secure luggage storage. Bags were dumped in an open area next to reception, unsupervised. It was overcrowded, chaotic, and left guests stuck watching their belongings instead of relaxing.
Transfer Ignored by Staff:
Reception dismissed my concern about a wrong transfer time. I had to call the emergency line myself on the day of departure to sort a new one. If I hadn’t acted, we could’ve missed our flight or paid hundreds for a taxi.
Final Warning – Avoid This Hotel:
This hotel fails on every front: rude staff, dirty rooms, poor food, unreliable facilities, and no support for UK travellers. It’s stressful, unwelcoming, and completely mismanaged. Do not book — you will regret it.
My Booking
