Frank Camper
Not the worst hotel by any means. The noise from other guests wasn't an issue for us as you expect that in a holiday resort area. Those complaining about that might need to try book their next holiday in an area that isn't a beach party holiday type area such as Tenerife. What I would fault about the place is the ridiculous charges for damages. Such as a broken plastic chair costing hundreds. You can buy these chairs new for £15. No TV signal at all in our room. No air con at all in the room (only a fan which blows the warm air around), but we knew about this from previous reviews anyway. Road noise isn't bad at all, that's just the 7pm bedtime crew that's complaining about their beauty sleep being disturbed. Safes in the room cost extra. Beds were acceptable. For the price, we done okay. Never really spent any time at the hotel other than to sleep and to have a 20 min swim in the pool one day. Just make sure to be respectful and read the paper you're signing on arrival (they actually gave us two terms which both had different pool times on it), this costed us an hour of pool time. Laying having a drink and the lifeguard told us to leave, never even allowed me to rinse the chlorine off myself and insisted I walked into the lobby wet despite the hotel putting a sign at the door telling you not to enter when wet 🤔. Just seemed like he wanted home. Would have been nice to have been told the pool closes in 10 mins then a whistle when it closes. That way you're prepared and you don't need to quickly grab all your things and drinks and evacuate immediately. Felt kind of rude. Apart from that, it was acceptable.
Peter Banjoo
Do not book this hotel
You can't fault the staff, but I would not recommend here
The room and hotel itself is fine, the problem is the noise from other guests and the road
Other guests , mainly large groups of seedy boozy brits abroad , will be yelling at night, blasting horrible dance music on balcony and yelling , swearing loudly by the pool and from their balcony, boozing as soon as pool bar opens, shouting in corridors, etc etc... lobby area having groups of clubbers and drunk british hooligans coming and going from the clubs
I've never had worst nights sleep than my time here
And the noise from the road ! Holy he'll, you've got motorbikes, loud cars etc roaring past your window.. and the street has hordes of drunk brit youths thinking they're the funniest people on earth shouting, jeering , arguing and yelling all night from the street.
Susan
Air conditioning was a ceiling fan. Beds were very uncomfortable. Rooms were clean and functional. Too far from centre of Las Americas, feel as though I've had thorough work-out walking. We were self-catering but there was only a couple of nice eating places nearby. Noisy road outside, if you're light sleeper you'll struggle. Very busy pool area from when it opens at 10am til it shuts at 6pm.
Josh Pollard
ANTS IN IUR ROOM!
Numerous issues here.
Firstly the hotel staff made us sign a list of “rules” and a €20 deposit for the rooms because we are not “regulars”
We had a lifeguard take a inflateable donut of us in the pool for literally no reason. Went to reception to complain the receptionist and life guard starting arguing with each other in front of children and family’s around the pool.
Few days later we have other family’s having a go at us for popping our own inflatable because there child used it once.
No air con in any rooms charge you €60 at the hotel to rent a air con unit.
Jet2 rep does not care about any of the issues.
DO NOT STAY HERE
David Holley
Provides exactly what it advertises. Room clean is 5 times a week, and is done very well. Location is excellent with a Supermercado very close and all other restaurants in walking distance. Reception staff are polite and helpful. Rooms are aging but functional. Rooms are large, first floor balconies are huge. Pool is lovely but can get busy.