Kevin Duncan
We stayed here for 7 days as a family of 4 adults, we booked the 2 bedroom apartment as it slept up to 6 and we weren't disappointed we had plenty of room and what I would describe as a large balcony with table and chairs. We noted that people didn't like the stairs or the noise from local bars but we found them fine, we had top floor apartment and other that taking cases up and down they where fine and the noise wasn't bad at all it was more in distance and didn't disturb us whilst sleeping. Hotel is located really well for walks to beach or a further walk if u want to visit adeje or los Americas.
Chris Barker
Stayed at this Hotel twice the first time was great with no problems at all the second time was a different story. We were robbed during broad daylight someone climbed in the window while my wife was asleep and I was on the balcony and stole my wife's purse and my wallet when we told the management what had happened they smirked and said that's ridiculous you must have gone out and left it somewhere we did not leave the apartment all day basically calling us liars we said the only two people to come into our apartment that day was the cleaner and the maintenance guy we got no back up whatsoever from the manager who didn't even come in till the following morning we phoned the police ourselves and had to go to the police station the following morning the manager was rude didn't seem to care and wouldn't show us the CCTV the culprit was caught by the police and we got our belongings back but we are discusted how we were treated by the check in clerks and the manager at parque de las americas and will never stay there again just be warned people if anything happens you will get 0 back up from them and probably blame you like they did us.
Julie Mcdonald
Rooms are lovely and clean , could do with having air con installed , we did struggle with the steps to apartment but then purchased the key for the carpark so avoided using the steps. The downside to this complex is their rules its a self catering holiday but ur not allowed to bring ur own food or drinks to the pool as apparently they say they don't want to encourage bugs etc and you have to purchase all food and drinks from the pool bar which could also attracts bugs (so what's their point on this ) we were a party of 17 so buying our meals everyday is expensive and with 5 autistic children and 1 diabetic this wasnt an option , going back to our apartment also wasnt an option as we had to walk up at least 50 steps and if you left your lounger for 30 mins your towel was removed , the pool bar was struggling with the amount of guests 1 day and when we approached to order the guy screamed at us come back 10 minutes so that was the last day we used the pool bar I wont be spoken to like that, 1 of the receptionist was very unhelpful and when we told her about the way we were spoken to she just shrugged her shoulders and said nothing she can do , we also kept having letters off reception 3 days cause we hadnt locked the door when i was only in my daughters apartment nx door for maids to clean 2 lerters for not parking mobility scooter properly in space definitely find somewhere else to stay if you want a relaxing holiday cause this place makes you feel on edge constantly. Also we arrived at 7pm there was 3 people to a room we only had bedding for 1 bed , when I asked in reception for bedding for sofa bed was told would av to wait until the morning so 1st night slept on sofa bed no sheets or pillows the next day reception wanted me to confirm how many in room as I had 4 beds and I asked for 4 pillows she said only 3 in room so only bedding for 3 very abruptly
Eric Carter
Reviews don't do this place justice. Value for money was great. Clean, well staffed, great location and a lot for what you pay. Nice big apartment.... all we needed.
Gethyn Williams
Nothing more than a little hidden gem in Tenerife.
We arrived earlier than the 3pm check in as our flight was early. We were told to return in about an hour (1pm) which the rooms were ready. We had rooms 25 and 26.
Rooms ok sized and clean. Shower is decent size also. Bed in bedroom is comfortable however, the sofa bed ain't that comfortable. No air conditioning in rooms just ceiling fans which didn't work as well as I would've liked, so just kept windows and doors open which you can hear everyone getting back to hotel in the nights, which is probably the only negative thing I can say.
There are quite a lot of steps to most rooms which are higher up. Not an issue unless you have slight mobility issues and/or heavy bags or cases. There are no lifts in this hotel.
Pool is very clean and of adequate size. There's a lifeguard on duty.
Poolside food and drinks are reasonably priced and very well presented.
Front of house staff are all polite. Especially Ileria who went above and beyond to make sure the taxi she had booked us turned up. She also sorted us a taxi to the airport for 3am (given 24 hours notice).
Location is brilliant too as its approx 20 mins walk to Siam Park and within walking distance to Las Americas and Hard Rock Cafe. Tourist train stops just down the road too which is good.
Would definitely stay here again and cannot wait to return.
