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The taste of the hot food at the late-night buffet was actually quite good, but unfortunately, it was barely warm.
My room was ok cleaned, but my bathroom was not, hairs in the Toilet, water and shampoo traces everywhere are enough evidence that there was not much time spend in cleaning!
However, the service at the reception was poor. The staff member was chatting with some other guests while we had to wait. A simple “I’ll be with you shortly” would have been enough, but instead, he continued his small talk and left us waiting for several minutes. Not a big deal once, but it happened three times in a row, which made us feel unwelcome.
The overall atmosphere of the hotel felt a bit uncomfortable, especially in the dining area. High ceilings and a lack of soundproofing made it very noisy—not really a place to enjoy what was otherwise good food.
The fridge in my room wasn’t working, though the mattress was actually quite comfortable.
The tea was over-brewed—something I’ve never experienced in Turkey, where tea is usually a highlight.
There was also no sparkling water available in the dining area, which I’ve never seen in any other hotel here.
Lastly, the room doors were poorly insulated, so noise from the hallway was noticeable.
Conclusion: No major issues, but lots of small things that added up.
Shakir Darbar
4 star hotel rooms, 2 star service.
Pros:
Rooms and hotel looks very modern and updated.
Restaurant by the beach was nice.
Pool was great size and of good variety.
Snack bar food was good.
Turkish rice pudding was outstanding.
Osman from the evening dinner staff was superb, really nice man, great service from him.
Uncle from the games room was also very nice.
Night entertainment was good.
Live pasta station at dinner was great, although chef had poor attitude.
Cons:
Russian music pretty much 90% of the time. Lack of variety. Loud music that reaches the 6th floor.
Really moody staff, didn't clean rooms when asked. When you call reception, they don't deliver on their words.
Bathrooms weren't clean at all. Needs an upgrade or deep clean.
Food at lunch and dinner were very boring and didn't change often.
Pool temperature was very cold.
Aqua park opening times were odd.
Lakshan W
2 star hotel. This is a very cheap resort, and it shows — starting from the poorly trained staff to the low-quality food and lackluster entertainment. Staff have little to no training in hospitality; when I asked for an espresso from a proper machine, the girl told me it was broken. Later, I found out she simply didn’t know how to use it.
The food is extremely low quality. The meats are practically the same every day, and the dishes are poorly prepared. Desserts all taste identical with no variety. Lunch at the pool bar is somewhat acceptable but repetitive and uninspired day after day.
Entertainment is almost non-existent. If you're bringing children, don't expect much — there's no proper kids club, the kids' disco is disorganized, and for adults, it’s usually just a game of bingo in the evening. The animation team barely interacts with guests; unlike most Turkish resorts where the animation teams are lively and engaging, here they seem to just rush around pretending to be busy, with no real energy.
If you're on a tight budget, you might consider staying here, but lower your expectations significantly. There are far better hotels to choose from. Don’t be fooled by outdated photos like I was.
Can Ozdemir
It has a private beach with the shuttle service. it’s ultra everything included concept, we asked lactose free milk in their bars. Although they don’t have it , it took one hour to get lactose free milk in their all bars for us It is customer oriented otel we like it ver much. Rooms are clean, comfy. Price performance is excellent. We were group of people and decided come back to the hotel every May.
Alicia Goggins
Lovely hotel, the staff around the pool area Vedat & Murat are very friendly and funny too. Always a laugh around the pool. It’s very clean l, hotel has lots of things to do init games room, slides at a different area for the kids! Food is definitely better than the last hotel I stayed at lots of choice for the fussy eaters. Great stay would defiantly come back here again gorgeous hotel & the rooms are very nice. Very satisfied
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