Stephen Drennan
This will be our third visit and we can't wait. I have already given reviews for this place and its highly recommended.
We have booked to stay in one of the suites which are spacious and have a balcony with 2 views. The beach is across the road and all types of food just minutes away.
There are also 2 supermarkets just minutes away.
The staff are so polite and courteous and the hotel even has a restaurant with all types of food.
This hopefully won't be our last visit.
George Rae
Spent 3 weeks in Plaza hotel from
13 March until
14 April
To celebrate our Diamond wedding Anniversary
Took a suite. Beautiful
Unfortunately l had an accident at airport on arrival Had broken nose and fractured arm
From the evening we stepped in the door of the hotel the staff were marvellous Tony and Mell as well as all other staff were so caring towards me and l cannot thank them enough for making our stay as good as it was under my circumstances Even giving us a lunch on the day of our Anniversary
Would recommend this hotel to anyone it is
In such a good position in SP
Restaurant staff were wonderful
As well cutting up food for me
Food is excellent
We really had a lovely stay
Could not find one fault in this hotel
So thanks to everyone again for their kindness
Definitely recommend it
From
George & Mary
Lisa Jackson
Just home on Thursday from an amazing time for a few days. The staff and food were amazing. Nothing was ever too much trouble. Location was fantastic. Until the next time x Lisa Jackson & Maxine
David G
Lovely hotel. Friendly staff. Perfect location.
Will return
Ruben Petersen
Good things first: very close to the beach, many restaurants and shops nearby. The hotel offers free beach towels (this shouldn’t be something I have to mention here, but there’s nothing else positive).
Now to the bad stuff:
(1) Dirty rooms & poor cleaning: The pictures were all taken directly after checking into the room (it should’ve been intensely cleaned. Spoiler: it wasn’t). Whether it’s a red smudge on the pillow case (shouldn’t that be changed at least after every guest?!), dusty surfaces (only the large ones like a table were cleaned), fingerprints on mirrors, a smudgy bathroom door or brown spots next to the toilet - it’s not what I‘d expect from a 4* hotel. Check out the pictures they speak for themselves. Ah, and before I forget: the shower drain didn’t really work so you had to pause your shower if you didn’t want to flood the bathroom.
(2) Noisy „deluxe“ room: don’t book the so called „deluxe“ room. It’s right next to the stair case and you can hear the lobby music in your bed, hear each word of every conversation on the hallway and the light from the hallway is visible in the room from under the door as there is a close to 1cm gap. Additionally the room doesn’t have a hallway so the door is directly next to the bed and opens toward the bed (btw there’s also no „do not disturb“ sign). Of course we wanted to switch rooms: see (3) to find out how that went.
(3) Unfriendly receptionists: First of all, not all of them are bad at their job. One of the three was very friendly and helped us to change rooms. She‘s the reason why this is a 2-star review and not a 1-star review. So after checking in and realising how noisy our room was, we went to the reception and asked the guy whether we could switch rooms. His answer was: „Really? We never had a complaint for that room, all our guests want to upgrade to that room. I don’t understand why you want to change rooms. And we don’t have other rooms available. Maybe ask again tomorrow.“ Very customer focused - not. The next morning we asked the friendly receptionist and she was understanding and said that on this day it wouldn’t be possible but she’d try to move things around so we can switch rooms the next day. Luckily we could, that didn’t make the new room any cleaner than the old one but at least less noisy.
Of course the experience of the third receptionist should not fall short (it’s not that bad, but didn’t help our experience): since we travel with light luggage and the hotel offered beach towels we didn’t bring any. So we were using 4 towels for 2 people at the beach. 2 to lie on and 2 to dry after swimming in the sea. After 5 days with the same towels we wanted to switch them. When handing over four towels and asking for four new ones, the receptionist said: „Four? Okay“ her tone and eyes said „what do you want? That’s not a legitimate ask“. She handed us the towels but couldn’t resist saying „see you in two days“. Again the tone was saying something else: „don’t you dare coming back earlier to get new towels“. Again so service oriented.
(4) Bad breakfast: Of course there are different expectations of good breakfast from different counties or cultures. Since Santa Ponça has a lot of British tourists we were expecting English breakfast (which is not my favourite but it can be really good!). In this hotel: it isn’t! The scrambled eggs were watery, the baked beans had more sauce than beans and the cheese and sauces all were cut in different thickness. Also the atmosphere wasn’t very welcoming.
My Booking
