Daniella Torok
While the hotel enjoys a fantastic location and the food is good,nearly every other aspect of the stay was a disappointment.
Upon arrival, it was clear that maintenance and cleanliness were not priorities. The bedsheets had holes, and the bed itself was made up of multiple mattresses awkwardly stacked together. The corridor carpets were filthy, and housekeeping areas were often left wide open, revealing an unpleasant mess. The lifts were old and creaky, adding to the general sense of neglect.
Communication was another major issue. At check-in, the receptionist failed to explain that our booking included half board, or that drinks came at an extra charge. At the restaurant, there was no menu, and staff never clarified drink prices or options — only later did we discover unexpected charges added to our bill.
The hotel also required deposits for nearly everything, including beach towels, which could only be exchanged at 10 a.m. sharp — a rule no one mentioned beforehand.
Perhaps the oddest moment came when I received a note asking me to contact reception. When I went down, the manager wanted to “ask how my stay was.” It felt more intrusive than attentive.
By checkout, we were hit with a €19 surprise bill for drinks we hadn’t realized were extra. When we asked for clarification, the staff seemed confused and unprepared to explain.
Overall, despite its good location and acceptable food, the poor communication, lack of cleanliness, and disorganized service made this stay a deeply disappointing experience.
Ian
It didn’t live up to expectations of a 4 star hotel, it’s quite dated and should be a 3 star.
I came here 20 years ago and although it’s had a lick of paint and a couple of changes, most things are the same even down to the paintings in the room.
If you like smoking this hotel is for you, smoke in rooms and outside, makes it very unpleasant for non smokers.
The balcony glass in our room was damaged and looked unsafe, the wall plugs are even coming out.
The balcony door window lets all the noise in, with music on the strip going on until 1am, so highly recommend ear plugs.
Cleaning was hit and miss, the bed looked dirty when checking the sheets.
Drinks from all inclusive are pretty basic
Ice cream was a small chocolate and banana lolly, awful.
The food offerings for breakfast and lunch were ok but repetitive but fine and what you’d expect however the evening meals were very disappointing, you can book different locations to eat out. Georgias tavern currently has 1.6 stars on trip advisor so we didn’t attempt to try that but we did go to the Chinese, which was tasteless and just not what you’d order at a Chinese. The Mexican was nice although 6 courses so a lot of food. Finally sofa sofa, we were the only people there and the waiter came out of ‘the dark’….literally a room with no lights on when serving the food, very odd experience.
We eventually ate out every night from then on even though we were all inclusive, spending around £400.
The hotel has free WiFi but it’s patchy and can be slow.
The hotel has free sun beds but you’ll need to be up at 6am. We ended up going to the beach and other hotels.
Overall we had a good holiday and Cyprus has plenty to offer but sadly this hotel wasn’t for us, although we did speak to a few other people who said they’d been multiple times over the past few years.
We wouldn’t come again.
Jozef Horvath
Great assortment of foods with snacks in-between main meals - you won't be hungry.
The rooms are clean and nice with a single minor annoyance - the sink is very low. Pool is good as well, though we didn't spend much time in it.
Overall the hotel is really great.
christosp23
We had the most amazing overall experience in Odessa hotel.
Highly recommended.
We would like to thank especially the chef Mr. Andreas Yianni who was remarkable and very friendly as well.
Kika Svoradová
Very disappointing experience – I would not recommend this hotel.
We had a serious issue with the beds. The room was booked for 4 adults, yet when we arrived there were only two proper beds and two small children’s fold-out beds, completely unsuitable for adults. After complaining, they managed to provide us with one normal extra bed, but refused to give us another because there was “no space.” This made no sense – if there is no space for proper beds, then this room should not be sold to 4 adults in the first place. The staff kept saying it was “not their problem” and that we needed to contact the travel agency. But if that’s the case, why do they allow the agency to sell such rooms in their hotel?
The food was another big disappointment. I am vegetarian, and on several days there was literally nothing available for me apart from plain salad. Only on the fourth day I accidentally found out that vegetarians can order special meals, but these had to be requested one day in advance. This is unacceptable for an all-inclusive resort, where you should have access to meals without pre-ordering what you want to eat tomorrow.
The cleaning service was very poor. During our entire stay they never changed the bed linen or properly cleaned the room – something especially important given that we were 4 people squeezed into a small space. Towels were also an issue; most days we received only 3 instead of 4, and I had to keep looking for housekeeping staff to ask for more. Coffee and mugs were replenished only once in a whole week, and the floors were never vacuumed, leaving us with our own “indoor sand beach” by the end of the stay.
On top of that, when we asked if it would be possible to arrange a small cake for my younger brother’s birthday dinner, we were told it was not possible – despite the fact that there were 5 different cakes on the buffet every evening. It really felt like the staff just didn’t care about the guests and wanted to dismiss us as quickly as possible whenever we raised an issue.
The only positive highlight of our stay was the Slovak bartender, who was always kind, cheerful, and made our evenings much better.
Overall, the poor service, lack of care, and inadequate facilities made this a very disappointing stay. I would not recommend this hotel.
My Booking
