Kayla
Incredible experience at Hotel Monsuau. We booked the prime sunset view room and were very happy with our choice. Rooms were spacious and clean. Parking was easy to find on the street nearby, and the location was perfect to drive to the beaches we wanted to visit. Breakfast was incredible, they had a huge selection. Thank you for the hospitality from the employees, specifically reception, the breakfast chefs and service staff, and the cleaning staff.
steve eastaff
This is the 3rd time here with a 6 year gap. We like the location 10 mins to the shops and restaurants. We booked the sunset view room which is a nice size. The staff are very nice and friendly The hotel is clean my only negative point is
after getting up at the crack of dawn to catch our plane only to arrive at 1200 hrs to be told our room was not ready until 1500 hrs had to open our cases to find swimmers to go and sit by the pool
Col D
Can't fault the staff here, they are all friendly and helpful.
Room wasn't the best, bed cover was ripped, no door or screen for toilet which is next to kitchen area. Really don't want to be in the same room as others when they use the toilet.
TV wouldn't connect to WiFi which was a shame as was a smart TV, it doesn't have many channels otherwise.
The room we have could do with a bit of sprucing up, little things just not finished right. Even the pedal bin in bathroom area doesn't work.
Rooftop bar wasn't open when we were here which is a shame as it would be a great place to chill.
No allocated parking that we could fine, so a bit risky to park a hire car on nearby side streets, I've seen worrying reviews about this. We only have one for one night so hoping it'll be OK.
Breakfast has a nice varied selection.
This hotel has lovely looking pools both, main pool, smaller spa pool, jacuzzi and swim-up pools - but unless you being a wetsuit or are an Eskimo you're not going to enjoy them as they aren't heated.
It's tucked away so relatively quiet. There's a couple of supermarkets minutes away and it's not far to walk into the centre.
We still have a few nights left so I may expand further!
Monica Tornros Jakobsson
We are in absolut awe , our stay was perfect in every way. We were met by a smiling and friendly front desk staff. We got all the information we needed. The staff was really helpful and friendly, all of them did their best for us to have a relaxing stay. The property was stunning, and everything was well kept. We had a swim up room, that was a great choice! We spent a lot of time there. The only thing we didn't care for was that the bathroom didn't close all they way. Would have liked more privacy. Breakfast and dinner were superb with lots of choices. The quality of the food was great. Lots of fresh fruit and veggies each day. We were entertained by Juan in the restaurant every day. Great atmosphere.
We found this resort to be top-notch and will definitely be back.
Amy
I don’t usually write reviews, but my recent stay at this luxury hotel in Mallorca was disappointing enough to warrant one. What was meant to be a relaxing week turned into a stressful experience. Despite our efforts to approach every staff member with pleasantness, we felt like an inconvenience.
Upon arrival, we were thrilled. The main reception was stunning, and the pool looked exactly as we had hoped—extremely relaxing. Lunch was lovely, and all the food during our stay was excellent. Unfortunately, things went downhill from there.
We were surprised and concerned when we were asked to write our card details on a piece of paper to be stored under the counter until check-out. Such sensitive information surely deserves better security.
Our room, located on the top floor facing the sun, was uncomfortably hot on arrival. We turned on the air conditioning, but after an hour, the temperature remained at 23 degrees. Despite the engineer's assurances that it was working normally and would cool down further, it never did. The room was also very small, which added to our discomfort.
Nighttime was particularly challenging. The air conditioning consistently turned off, and the colored LED lights on the balcony illuminated the entire room, making it difficult to sleep.
The toilet’s only covered with a glass swing door which offers no privacy, adding to our discomfort.
We were promised that the manager would contact us to discuss the air conditioning issue, but we never heard from them. While the evening shift lady was kind and helpful, the male reception staff were extremely rude and never inquired about our stay. When leaving, they were confrontational about a data form we had to sign when we asked what the fine print was.
In the end, we were told the hotel is eco-friendly, which supposedly justified the poor air conditioning. However, charging 300 euros a night for a room where you can’t sleep due to the heat is unacceptable. We left feeling tired, stressed, and in need of a holiday.
If you’re looking for an "eco-friendly" hotel that roasts you at night but has no problem illuminating the entire hotel with colored LED lights, this is the place for you. Otherwise, I’d recommend looking elsewhere.
My Booking
