Joe Jepson
When looking to book a holiday, the first thing we as a family have to take into account is booking somewhere that caters well for allergies. Three of the family have to adhere to a strict gluten-free diet. We informed the hotel before we arrived, and we were so well catered to for the entire holiday.
On the first day of the holiday, they brought out 3 separate breakfasts consisting of different Schar items, including 2 slices of toast, cereal, muffins, and biscuits. We could have cried; we'd read that the hotel catered well for coeliacs but never expected to be catered to so well. There was a two-sided gluten-free menu, where after finishing our breakfast, we'd order our lunchtime meal, and then once finishing lunch, we'd order our evening meal. The menu had a great amount of choice, including pastas, pizzas, cuts of meat and fish with sides, and puddings. The buffet food was also well labeled with allergens; however, there's more of a risk of cross-contamination. The food was excellent, and we can't thank the chefs and all the staff enough; we didn't have to worry once about food at any point of the holiday. We'd especially like to thank the chefs for preparing such fantastic food. And a huge thanks also to Fredy, Angie, Matel and Nathalie for making us feel so welcome at each mealtime; you really made the holiday for the children and us.
The rooms were kept immaculate each day, so a big thanks to Lina. The rooms were spacious even for 3 kids and ourselves. We stayed in a ground-floor, pool-facing suite. Our only slight downside would be noise due to being in close proximity to the park. Children would sometimes play until after midnight and then run up and down corridors, which would wake our children.
There was always something to do for the children, our kids loved the slides, and when they'd had enough of being in the water, there were always options to do something else. From playing in the park, joining in with the activities put on by the brilliant animation team, or going to play football in the small stadium behind the hotel for a few hours, they were always busy. Another massive shout-out to Andreea from the animation team, who came and joined in football with me and my son, who stayed and played for hours. After that, she would always make a fuss over and joke with the kids and genuinely made our holiday better; she'd often come and sit with us as a family and have a laugh. The animation team has so much energy; I genuinely don't know how they do it for all those hours and weeks on end. Fair play to them, again, a huge thank you and a final shout-out to the whole animation team!
The location was also perfect for us, situated on the end of the strip, it was only a 15-minute walk to cafes and bars, which forced us to get some steps in to work off the huge meals we'd been having.
To conclude, this was our first visit, and it definitely won't be the last we've already started looking for next year.
Steph
Just spent a week here with my small family of 3. I cannot say enough about the service! The employees were kind and always willing to help with a smile. Great people at the restaurant and at the bars. The animation team for the kiddos were honestly the best! Always had something fun for the kiddos and were so sweet with our 6 year old. He loved every second with them. Honestly some of the nicest people there. The food was delicious. While the variety wasn’t too grand, everything tasted very good and well cooked. Now for the few things we didn't find 5 star worthy- the entertainment was lacking. While we are here during “off season” the nighttime entertainment was a little dull. The rooms were seriously lacking some amenities. No tissues and no extra shampoo and conditioner. Just a 2 in 1 option. No AC in the rooms as it won’t be turned on in the facilities until may, Which for a pregnant women was pretty important but we just opened the windows. The beds are quite stiff and the wheels on the bottom don’t lock. If you move, the bed is coming with you. The pools were well taken care of but be warned the outside ones are not heated. Location is a bit away from the city of Pollensa but if you’re looking to have it a little quieter, that’s definitely a possibility plus. Lastly, while this is a holiday, it’s advertised as a family resort and alcohol should be controlled when someone gets out of hand. We saw a dad drop multiple glass cups (one into the kids pool) and was just a drunken mess. Would have been cut off anywhere else but I guess they didn’t see the need to.
Chloe Burton
We stayed in this hotel as part of a Jet2 holiday. For a cycling holiday, on an all inclusive basis.
The hotel is very popular with cyclists and they are well catered for. The rooms are spacious and 2 bike boxes and bikes are not in the way! We didn't use the bike garage but there were wash facilities and bike pumps near reception. There are water machines on each floor for filling up bottles and a fridge and kettle in the room.
The food was plentiful and varied, we enjoyed the freshly made omlettes in the mornings. The bar has a great range of drinks and some snaks (sandwiches, crisps, icecream) and a popular place to sit for a post ride coffee and debrief. Each the resturant evening had a different cuisine theme.
The staff were very friendly and helpful :) we hope to return!
Sarah Broadberry
I can’t recommend this place enough, my children absolutely love it here. The children’s entertainment is superb. Every member of staff has been happy and helpful. The food has been great. The rooms are clean. Everything you want really, for a relaxing family holiday.
Jennie Woodgate
Nice hotel, well situated for a walk into the main town. The room was a good size but we weren't a fan of the frosted toilet door that has gaps all around it and so gave no privacy whatsoever!!
Unfortunately for us we had 2 bad nights out of 4 due to noisy, inconsiderate guests that were shouting, screaming, laughing etc way after midnight....the result of an all inclusive and never ending supply of alcohol I guess. Sadly the management did not seem to care which is a shame as it was a family hotel and during the day was very peaceful. Generally the staff were very smiley and happy and eager to please. The food was ok, probably standard all inclusive buffet style. Sadly on our last day we found a huge cockroach in our room which was not good and then another smaller one in the restaurant.....not nice! After this experience we have decided all inclusive is not for us.
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