Joel Arguelles
Thoroughly enjoyed our half board stay at JS Portocolom, the suite was great, as was the view and balcony. Breakfast was varied and tasty. The dinners were great with different themes each night we were there, meaning we were always looking forward to what we would be having. Our remarks would be that at times things were a little on the cold side and drinks were not included. The hotel facilities and location were great, with a great pool/outdoor area and nice spa/fitness facilities with good quality gym equipment (rare in my experience). It was also super easy to park on the nearby roads or car park that was right next door albeit we were there off season.
Mia Wang
Overall, our experience at JS Portocolom Suites has been rather disappointing given its recognition as a four star hotel.
Location - Portocolom itself is lovely and very peaceful, but it’s definitely more for people with children or those who enjoy quieter settings. In all honesty, there’s not much to do besides walking, and there’s only one beach nearby (Cala Marçal), which is pretty but quite small. Accommodation closer to Palma may suit those who are more interested in exploring the city, with variable attractions shops, restaurants etc.
Rooms - very basic and does not come with coffee/tea making facilities. Recommend bringing a travel kettle to avoid the cost of renting one. Only pros were that the bed is comfy and shower is very powerful. Views aren’t the best and can be noisy at times if your room/balcony faces the main roads and games area (where there are often people playing air hockey, snooker, claw machines, etc.). Importantly, it's worth mentioning that the WiFi was terrible, and I resorted to using mobile data most of the time. The TV and phone in the room did not work at all, only the main tv in the lounge area of the suite which was placed ridiculously high on the wall you would need to strain your neck.
Cleanliness - various aspects that were questionable including the towels looking like they aren’t washed properly, they don’t change bedding, and to our surprise, ants festering in various nooks and crannies in the room. When we raised this with the front desk, the member of staff was not surprised in the slightest and implied there wasn’t much they could do - insinuating that they were attracted to food (despite us not having any kind of food out in the open - we kept fruit in the minifridge). We did ask if it was possible to move rooms but she maintained ants were unavoidable no matter what floor you’re on, which itself is a red flag. The cleaning lady did apparently do something to the area with more ant activity but we still found the odd couple in places like the sofa and along the countertop.
Food - breakfast variety was not great, pretty much same thing everyday and it was all cold. Dinner was hardly an improvement, although there was fresh fish cooked by the chefs daily, it was quite bland and I could say the same about the rest of the food - very much lacking flavour. Generally speaking, this hotel is not suited to foodies who like to try new things.
Pool, gym & other amenities - pool was big, always had a lifeguard on site, we went off peak so there were plenty of sunbeds, but it could probably get quite busy during the school holidays. The gym was very basic, AC was never on and there was only one treadmill - and the incline function was faulty.
Leni
Unbelievable that we were not even informed that we could no longer have dinner – and then they asked for €20 per person. We waited 3 hours to be able to have dinner, since we were supposed to be picked up by the bus shortly after. In the end, we were simply told: ‘You can’t eat here unless you pay €20.’ I have never experienced anything like this before. Absolutely not a hotel I can recommend!
Mariane
. The hotel is very well maintained, the food is good with plenty of variety, and the location is excellent. The pool is spacious and always clean, and it was nice to see how well it was supervised by the lifeguard — it made us feel comfortable knowing the kids could swim safely. Overall, a very positive experience and I would definitely recommend it
Iris Mao Ye
Highly recommend! The food and pool are the highlights of this place, making for an overall great experience. However, the WiFi is below the standard expected of a four-star hotel. The front desk staff member, Paul, was rude on both of our visits, but the rest of the staff were helpful and pleasant. The restaurant staff, especially the chefs and waiters, were exceptionally friendly and welcoming.
My Booking
