יוסי קוגמן
**Update after completing our stay (Room 832, August 14–19):**
Overall, we’re very pleased with our experience at the hotel.
We’d like to highlight the excellent front desk team, who consistently showed a genuine willingness to assist with any request.
*Raquel* was great throughout, and *Alice* in particular deserves a special mention for her warm attitude and consistently helpful approach.
The hotel itself is beautiful and well maintained. Everything felt clean and fresh.
The pool bar staff were friendly and welcoming, and each cocktail was clearly made with care and attention.
Our room (832) was spacious, comfortable, and ideally located. We were very happy with it.
A few areas for improvement:
It would have been nice to have some soft background music at the pool to enhance the atmosphere.
Also, while we didn’t feel the room was dirty, the housekeeping service could be more thorough.
For example, we found hair ties left in the shower when we first arrived. On one occasion the toilet wasn’t cleaned, and on another, nothing was picked up or moved—an empty bottle was left on the floor, which clearly hadn’t been cleaned around.
We didn’t raise these points during our stay because they didn’t affect our overall positive experience, and we felt it wasn’t worth spending time on small things that didn’t interfere with our enjoyment. Still, we believe it’s helpful for the hotel to be aware and improve.
Looking forward to returning in the future.
Charmaine Grant
Fully enjoyed my stay. The service was impeccable. I felt relaxed uncomfortable throughout my stay, the staff were very polite. The room was lovely I liked the complimentary water on arrival in the fridge. Food at breakfast was nice. There was a healthy and good amount of choice. Only downside Is the location once you’ve been into the town to go to the beach coming back up that Hill was difficult. Overall enjoyed my stay and I would tell my friends and family and visit again thank you!
james evans
Our third stay at the Elba Sunset—it genuinely feels like home walking into reception on the first day! The staff clearly care deeply about the hotel; every day they're attentively maintaining something new —gardeners, PR, managers always visible. Special thanks to Felix the porter at reception and David at the bar for exceptional service.
The rooms and views are perfect—hard to beat in Mallorca.
This was our first time staying during peak season and also on the same level as reception. Occasionally, there was some late-night noise from people running and shouting in the corridor, which could perhaps be monitored a bit more closely, although I understand people are just enjoying their holidays in their own way!
Another small point: our child wasn't allowed to play with a small ball or inflatable in the pool, yet a group drinking beer in the pool and being rather loud was permitted. The hotel might consider clarifying its policies here, as it clearly aims to be a relaxing haven, but a few improvements might help it achieve this atmosphere even more consistently.
Apart from these minor points, it's a wonderful place, the food has noticeably improved, and we will definitely be back. Thank you for a lovely stay!
Kayleigh Tomlinson
Absolutely stunning hotel, VERY CLEAN! Rooms very spacious, we were upgraded on arrival to a sea view which was a lovely surprise. Had towels, robes, slippers, hats and water in room. Free ice cold fruit drink on arrival too. Would definitely recommend and would definitely return. It was a chill vibe, although its not adult only we only saw a few children there during our stay. It was peaceful and relaxing just what we needed.
The Bow restaurant- Wow! Amazing views, with delicious quality food, Staff were very friendly too. Very reasonably priced too, we ate there a few times and were never disappointed.
Huanhuan LI
Very nice hotel with Thalasso Spa facilities. A special thank you to Victoria at reception who made my stay here much appreciated and Paula at the Spa, from who I received a very nice relaxing massage.
The breakfast and dinner offered a wide selection of food, and the dinner theme changed every night — every day was a (very good) surprise. The view, the pool, the Spa, everything is just PERFECT ! I highly recommend this hotel if you're coming to Mallorca. I hope to visit again!
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