Yaqoob
I had an amazing stay at DoubleTree by Hilton. The staff were incredibly polite and welcoming, the rooms were spacious and comfortable, and the hotel facilities were excellent. Breakfast was delicious too, a great start to each day.
Highly recommended and I look forward to staying again!
AJ Seker
The stay and the staff were absolutely amazing. The breakfast is always on point. The chef was always so friendly and was always offering me extras. I would definitely recommend this place again. Meleke was always making sure if we needed anything.
Nana Shita
Very poor customer service for a Hilton hotel. We were not offered any help with heavy luggage, yet staff assisted other guests who spoke their language. Reception staff were unfriendly, uninterested, and did not even greet guests in the morning.
The only positive experience was Esra, the cleaner, who was warm, respectful, and professional — she deserves full recognition.
Due to the lack of help and poor communication, I would not stay here again or recommend this hotel.
SDM Account
Excellent experience Jan 5-7. Very clean and professional. The staff was very nice January 5th for check in and maybe less nice the other days but no issues. Valet was very nice.
Faris Al-Luqman
I was given a handicapped room, but I am a healthy 23 year old male. I let the front desk know but unfortunately there were no other deluxe king rooms available which is understandable. The staff was kind enough to offer me to switch into one when one comes available. The AC in the room wasn’t working but the staff was quick to fix the issue. The rooftop restaurant has great food and a nice view.