Marcus Vinicius Martellozzo
Important for families with autistic children – proceed with caution
I have an autistic child, and for three nights it was impossible for him to sleep properly due to excessive noise. The hotel has very poor sound insulation — we could clearly hear guests from adjacent rooms and those above us.
Overall Review:
Cons:
The Mini Club never followed the posted schedule or activities. We always had to wait for someone to arrive, and they often ended the session earlier than stated.
Food: Breakfast was decent, but lunch and dinner were disappointing — food was often cold or undercooked, repetitive, and lacked flavor.
The air conditioning failed several times during our stay.
Smoking: Despite advertising as a smoke-free hotel, people were constantly smoking in prohibited areas — even right in front of "no smoking" signs, without any enforcement by staff.
Noise levels: The walls are paper-thin. We could hear conversations from neighboring rooms and footsteps from the floor above. It made for three very difficult nights.
Pros:
Polite and friendly staff.
Rooms were very clean and well maintained.
Water slides very nice.
Mélissa
This stay has been nice. The hotel is pretty well located even if it takes a little while to go to Palma and other locations. But luckily the bus stop is close by! The staff members are very nice and professionals and I’d like to give a special thanks to Paola from the reception and the chefs! I also want to congratulate one of them (I forgot his name I’m very sorry) who could speak French English Spanish etc and always had a big smile on his face, and has been welcoming every guests with passion and kindness! You deserve the best !
The hotel itself is pretty basic, the rooms and balconies are all the same so if you’re looking for a very unique and charming room where no one can see you sunbathe it might not be the best option but it’s ok overall!
The buffet has some options but some choices are missing like fruits, drinks for breakfast or veggies!
Overall our stay has been pretty good!
Ciaran R
Fabulous kid friendly hotel. Staff are so nice. The animation team are great fun and so friendly. Hotel is so clean. Read reviews about the buffet (we went all inclusive) being mediocre but we found the food very nice and great variety, with chefs making omelettes, eggs, stir frys, etc to order! The pool is large and kids loved the slides. Will definitely return. Hotel is only 15 mins from airport and 10 min drive to lovely beach in S’Arenal.
Only con is Family room could be a lil bigger.
Julian Koch
Everything is as you'd expect it. The rooms are okay, the food is okay (although some is better than others, broccoli tastes like nothing while the pork stew just melts in your mouth), and the pools are okay. I would have wished for the indoor pool to be heated a bit more. The bar was very uninviting, the lighting was way too harsh, and the seating arrangements were just weird.
The bathrooms could use an update, switch out the bathtubs for walk in showers and you're golden.
The staff is very kind and forthcoming, we really did enjoy our stay here.
Keith Bobby
My 3rd visit here, same time each year. Efficient checking process, with bag drop and access to restaurant & all inclusive benefits even if the room is not ready. Rooms are clean, functional & well maintained, not much time spent in them. Plenty of options at each mealtime, very impressive stir fry guy, waiting staff attentive, friendly & remember faces. Animation team put in an incredible effort every day, kudos to Camile in particular for dragging me out my comfort zone at activity times. Bar staff are always friendly, helpful & also remember orders, great service when it's particularly busy. So many multilingual employees doing good jobs, they appear to take hospitality as a vocational rather than a job. Some minor sign of aging in the building, but they are fixing/maintaining each year, visible changes and maintenance personnel onsite with minimal disruption or fuss.
My Booking
