Mélissa
This stay has been nice. The hotel is pretty well located even if it takes a little while to go to Palma and other locations. But luckily the bus stop is close by! The staff members are very nice and professionals and I’d like to give a special thanks to Paola from the reception and the chefs! I also want to congratulate one of them (I forgot his name I’m very sorry) who could speak French English Spanish etc and always had a big smile on his face, and has been welcoming every guests with passion and kindness! You deserve the best !
The hotel itself is pretty basic, the rooms and balconies are all the same so if you’re looking for a very unique and charming room where no one can see you sunbathe it might not be the best option but it’s ok overall!
The buffet has some options but some choices are missing like fruits, drinks for breakfast or veggies!
Overall our stay has been pretty good!
Keith Bobby
My 3rd visit here, same time each year. Efficient checking process, with bag drop and access to restaurant & all inclusive benefits even if the room is not ready. Rooms are clean, functional & well maintained, not much time spent in them. Plenty of options at each mealtime, very impressive stir fry guy, waiting staff attentive, friendly & remember faces. Animation team put in an incredible effort every day, kudos to Camile in particular for dragging me out my comfort zone at activity times. Bar staff are always friendly, helpful & also remember orders, great service when it's particularly busy. So many multilingual employees doing good jobs, they appear to take hospitality as a vocational rather than a job. Some minor sign of aging in the building, but they are fixing/maintaining each year, visible changes and maintenance personnel onsite with minimal disruption or fuss.
Pola Sobczyk
I personally think this hotel is worth the price we paid. The hotel was clean, the room was spacious and it was cleaned every single day. The shower wasn’t sealed right and water spilt everywhere but over then that the room was good. Drinks at dinner had to be paid for, they were expensive and weren’t even tasty. The dining service was mostly bad, they didn’t understand a single thing in English and half the time the food wasn’t cooked properly. The staff didn’t bring us utensils or make the table for guests. There was no beach near the hotel, so it’s best to have a car. Overall the stay was okay.
Julian Koch
Everything is as you'd expect it. The rooms are okay, the food is okay (although some is better than others, broccoli tastes like nothing while the pork stew just melts in your mouth), and the pools are okay. I would have wished for the indoor pool to be heated a bit more. The bar was very uninviting, the lighting was way too harsh, and the seating arrangements were just weird.
The bathrooms could use an update, switch out the bathtubs for walk in showers and you're golden.
The staff is very kind and forthcoming, we really did enjoy our stay here.
Gabriel Vieira
I stayed at this hotel from April 26 to May 3 and was extremely disappointed with the experience.
The staff were consistently rude and unprofessional, showing more concern for profit than for guest well-being. My wife, who is pregnant, was with me, and the lack of basic courtesy and support made our stay unnecessarily stressful.
To make things worse, I was falsely accused of sharing drinks with other guests—without any proof or even a proper conversation. This was not only insulting but completely uncalled for.
I chose this hotel expecting four-star service, but what we received was far from it. I do not recommend this hotel and sincerely hope management takes action to improve how they treat their guests.
My Booking
