Emma Mulcrow
This hotel does exactly what it says on the tin and more. We often book four or five star places around the world from las Vegas, New York, Dubai, this was a very different booking. It was cheap and cheerful breakaway in the sun 2 hours away from the UK. As a three-star it was clean, the staff were friendly, the food was tasty. The rooms were dated but the building is old and it hasn't been fully refurbished for over 10 years, but they were clean and bedding was really soft and good quality. The bathrooms do make a noise, especially when you're flushing the drains all gurgle together, and it can be quite noisy hearing neighbours, the road and other floors. But that's to be expected with tile flooring and main Road location. The pool is cleaned daily there isn't huge amount of sun lounges but you're able to get something everyday and just move around with the sun and come and go as you like. You don't need to hog the beds with your towels. The location is amazing. 2 minutes away from a beautiful beach I felt very safe. We were very impressed with this bargain basic hotel, and we would come again. The staff work so hard and are always friendly and pleasant. Thank you Atismar Hotel.
Annisa Stennett
Don't go to this hotel if use wheelchair. Nor if struggle to walk as nothing around for 2.5Kilometers
There's currently building works going on in hotel and due to size of hotel it isn't quiet... I was six levels away (apparently) and could hear the drilling plain as if next door. Workmen throughout the hotel. Building site made it unsafe for me to stay on my holiday and required me to leave 5days early and hotel refusing to refund unused services dispite not being equipped to have a. Wheelchair in hotel. The wheelchair wouldn't fit in lift (and mine is small) there's only 1 lift to level 11 so could only go by myself and got stuck on building site for 10minutes with help and couldn't escape as in wheelchair and lift wouldn't move.
I couldn't even wheel into room I had to get out before closing door to be able to get in room and bathroom not equipped to support medical needs diapite informing before travel and checking after seeing review of Building work and was told there was no building work on going at hotel but that wasnt true. Even trying to get a drink the only pop available is full fat coke or tango or water. Drink is strawberry daiquiri (not nice) and spirits. There's no snacks on for all inclusive and if you want anything else there's a vending machine across the main road. There is a corner shop which had 150 items in shop but is more for locals then tourists and the nearest store is ahalf mile down a cobbled street. So was difficult to go out and stay at hotel. I was unsafe so needed to leave. I really wouldn't suggest this hotel if your in a wheelchair. They arnt equipped to support and when issues arise they dont resolve we were left to figure it out and all we could do was order food in as dispite being told snacks and drinks on arrival we were made to go to vending machine which only has 3 options which is shocking if going to use as main access to ammnaties. It's disappointing as view and space amazing for someone without my needs but when informed of needs and wont support left with no choice but to leave early. And hotel refused to refund dispite not being able to accomodate for medical needs already informed of.
Rita Rakmányi
We had an overall pleasant stay, with some very good points but also a few issues that affected our experience.
We arrived around 9 AM and, as expected, our room wasn’t ready yet. The receptionist was very kind and helpful, and we received our all-inclusive wristbands at 11 AM so we could already use the bar while waiting. We were also given a clear information sheet about meal times, snacks, drinks included in all inclusive, and other useful details. It’s great that lunch or dinner can be exchanged for a picnic box if you plan to spend the day outside the hotel.
The room itself was clean, spacious and comfortable. The bed and pillows were good, there were plenty of lights, air conditioning worked well, and there was a built-in wardrobe. There is no fridge in the room, though. We stayed on the 9th floor and the two lifts were fast and reliable.
The bathroom, however, had several issues. It’s quite small, and the toilet is placed very close to the sink counter, which makes it uncomfortable to use. The wall-mounted soap dispenser is installed unusually far from the sink, almost above the toilet, which is not practical at all. Although we had shampoo, soap and enough towels, one of the towels was torn. There were also ants constantly coming through two small gaps on the sink counter, which was very disturbing. In addition, there was visible mold around the sink area, which negatively affected the overall cleanliness impression.
The food was really good and tasty (5 stars for the chefs). Lunch and dinner usually included one type of soup, three kinds of meat, different side dishes, pasta, pasta sauces, salads, pickles, savory snacks, desserts, fruit and fruit salad. In the restaurant there was a self-service soft drink machine, draft beer, and also a self-service wine tap with white wine, red wine, rosé and sangria. The beer was surprisingly tasty and good quality. It was also helpful that the lunch and dinner menus were displayed at the restaurant entrance.
Breakfast had a wide selection: various cold cuts and cheeses, bread and rolls, English breakfast items (mini sausages, bacon, mushrooms, grilled tomatoes, scrambled eggs, baked beans, boiled eggs), cereal, yogurt, fruit, sweet pastries and pancakes. Drinks included milk, coffee, tea and juices from a machine.
There was also a snack bar open between lunch and dinner, offering cold cuts, bread, butter, crisps and fried bites.
We tried the picnic box one day instead of lunch. Unfortunately, you cannot choose what goes inside. For two people we received two simple sandwiches (white bread with ham and cheese, no butter – quite dry), one apple, one orange, two small bottles of water and two small orange juices. It was convenient but very basic.
It’s good to know that you can request a hairdryer, kettle or iron at the reception with a refundable deposit.
One strange situation happened with housekeeping. One day we put the “do not clean” sign on the door, but later in the evening we saw a cleaner and asked for an extra roll of toilet paper and she refused to give one. It wasn’t clear to us whether declining cleaning also means you can’t receive basic supplies, which felt a bit inflexible.
Most of the staff were outstanding, but we had an uncomfortable moment at the bar. When my partner ordered a non-alcoholic cocktail for me and mentioned that I don’t drink alcohol, the bartender lady replied: “Never? How can you not drink alcohol on holiday?” - with a judging tone of voice. This comment felt unprofessional and made us uncomfortable.
In summary, the hotel has strong points like good food, a nice drink selection, a helpful reception and restaurant team and comfortable rooms. However, the bathroom condition, the ants, some impractical design choices and a few staff interactions show that there is still room for improvement in overall guest experience.
José Márçio Góis Martins
It’s a nice hotel needs some TLC, not much of a view from the hotel as it’s surrounded buy buildings, but it’s very close to the seaside and the beach, the food i would give it a 4 stars rating, not a lot to choose from but it’s all full of flavours, there is no ice cream at all at lunch or dinner time, the staff are super friendly and so nice here I have to say, the bar is only a bar, when I booked it said a snack bar but you don’t get any snack snacks at all, they have some crisps for sell, if you are all inclusive you don’t get anything at all big let down I have to say about that, there was a lot of ants in the room and I did report it to the hotel and they did sort it out 4 times, I think they need to refurbish the hotel and it could be amazing again but it’s still a lovely hotel to go to and stay as you are very close to McDonalds, and lots of cafes and restaurant as well so you can go anywhere to eat and see things and try new thing if you wanted to
andrea cvitanic
We stayed only 1 night, room was new and the price was great. The receptionist was very friendly. Would stay here again