Monique Rochford
Disappointing Stay – Definitely Wouldn’t Return. The one star is purely for the beach and the beach bar
I have just gotten back from a stay at this hotel and, unfortunately, it was a very underwhelming experience from start to finish. The hotel reception sells the hotel as a whole when you first walk in . We paid over £600 for 4 nights with an all inclusive package which was not worth the money or the time.
Firstly, the food was incredibly repetitive – the same bland dishes every night with barely any variation. There were only three options to choose from at dinner, and everything lacked any kind of flavour. It honestly felt like eating in a school canteen, and we ended up dreading mealtimes.
The pool area was unusable most days because children kept pooing in it, which was not only disgusting but also poorly handled by staff – it took too long to get cleaned up each time. And if you want a drink by the pool? Be prepared to pay 2 euros for a plastic cup – and you’re only allowed one unless you buy one. Adults could only get two alcoholic drinks at a time, which made getting drinks for a group frustrating and time-consuming.
The rooms were outdated and in serious need of renovation. The walls were paper thin – we could hear arguments, shouting, and people stumbling in late at night. Definitely not a peaceful environment. On top of that, the staff were rude – both at reception and the bar. Simple questions were met with eye-rolls , shouting or blunt answers, which made us feel unwelcome.
The entertainment was poor at best – just a few kids’ games and the occasional couples game. Nothing engaging or professional, and certainly nothing that made us want to stick around in the evening.
They also charged extra for just about everything: 20 euros for a TV remote, which you don’t get back (why is that even a thing?), and 6 euros to rent an iron for 24 hours, also non-refundable. These kinds of hidden costs just added insult to injury.
To make things worse, there were no decent bars or restaurants nearby – we found ourselves constantly disappointed with the local options. The only nice part of the whole trip was the beach, which luckily had a lovely beach bar – far better than anything the hotel had to offer.
All in all, this hotel felt like a cash grab. Between the poor food, extra charges, noisy rooms, and unhelpful staff, we were left extremely disappointed. Save your money and book somewhere else.
Juan Nieves
Stayed here for a few days for a business conference.
Perfect for a few days for solo trip.
Food was mediocre, no Greek food, but enough to keep me fed.
Audience isn't really classy: mainly Brits who are obnoxiously loud. Ask yourself if this is a problem for you, I personally don't care.
Staff was nice. Quite friendly too. Just weird guards, walking around and looking at me every now and then, and they were colored. It does not impress me, I am from Rotterdam.
Cleaning crew was very nice. Maybe because I tipped them daily. But changed the bed sheets daily, so that awesome.
No opera music, which was a downside. But I understand opera music does not cater to simple minded Brits, so this is accepted.
Overall good stay. Will probably return at some point.
Cassie Cooper
Don't be fooled, this is not a very family friendly hotel. I went on my own and had to use earplugs every single night. Running and shouting in the corridors at all hours. Loud music very late at night. Huge, loud arguments with doors slamming, shouting and swearing, mainly by young people. The noise was relentless! There didn't seem to be any respect for others, especially with how loud a lot of people were returning to their rooms late (after 11.30pm). The food was okay, not much variety but plenty of pasta, tinned fruit and chips. Bar staff were lovely. There's a 20 euro deposit for the TV remote, and even then a lot of the channels didn't work. It would've been helpful to be given a printed map on check in of the hotel as there aren't any signs, and one map that was on the way to the pool. The hotel was clean. The bedroom was cold and the thermostat did nothing, thank goodness for the extra blanket! The weather was rubbish when I stayed, cold from 2pm and rainy, so having control of the temperature of the room would've been helpful. There was no fridge in the room, and iron or a kettle. Very basic rooms. Check in took over an hour, with one family ahead of me (and I was alone), despite being soaked through and freezing. The group ahead of me was being split up too which left one lady in tears! There was also a flurry of people coming down to say their rooms had flooded too. It left a bad taste in my mouth. I won't be returning and I would not recommend staying here. The two stars are for cleanliness and staff, but they were the only positives.
Aleksandra Nails
The hotel made a great first impression. The property is large and spacious, with (I believe) three buildings and lots of greenery. There were three big swimming pools, all well-designed. I especially appreciated the gradual depth near the edges, which made it safe for kids to splash around. There was also a separate, small pool for the youngest children. Big plus for the nice playground and evening mini disco – the kids were thrilled.
Reception staff were very friendly, especially the man who greeted us in Polish – a very nice touch. Check-in was fast and smooth.
Rooms were clean, cleaned daily, and everything worked properly.
The food was delicious – fresh, varied, and flavorful. I have two picky eaters, yet I didn’t have to force them to eat – which says a lot.
Special mention goes to the burgers from the snack bar – really tasty!
👎 What could be improved:
Unfortunately, the sun loungers by the pool were very uncomfortable – made of hard plastic, with no reclining function. The few comfortable ones were constantly occupied from early in the morning with towels, which was frustrating.
Most of the staff (excluding reception) seemed unfriendly and unmotivated, almost as if they didn’t want to be there. That surprised me, because I’ve always been impressed by Spanish hospitality.
On the other hand, I witnessed a very unpleasant situation where a British tourist was extremely rude to a waitress, even throwing a dirty spoon at her just because she didn’t understand him.
A small note to some British tourists: if you travel to another country, it’s polite to know at least a few basic phrases in the local language. You seem to be one of the few nationalities who only speak your own language, yet expect the rest of the world to accommodate you.
😕 Disappointment: Kids Club
One of the reasons we chose this hotel was the Kids Club. Unfortunately, it turned out to be only for children up to 4–5 years old, which was quite disappointing. In other hotels, the animation team organized fun activities for older kids too, so we expected something similar here. It would be good if the hotel made this age limit clear in its description.
❗ Inappropriate behavior during mini disco
During one of the evening mini discos for children, one of the male entertainers came out dressed as a nun. I found this completely inappropriate and not funny at all, especially in an event meant for families and small children. Costumes like this can be offensive to people with religious beliefs, and I believe the hotel should avoid including such elements in its entertainment program.
✅ In summary:
Beautiful hotel grounds, tasty food, and good facilities for families with young children. There are definitely a few areas for improvement (sun loungers, staff attitude, Kids Club age limit, and greater sensitivity in entertainment choices), but overall we were happy with our stay.
The kids had a lot of fun, and we got to relax. With a few small changes, this hotel could be close to perfect. 😊
Brandon O'Callaghan
I went here with my mum and my dad and my in law siblings a year ago I think now...It wasn't that long ago but it's a 50/50 hotel. I'm not sure how much my parents paid for ours but club cala romani can be a bit greedy because if you want a kettle you have to pay for it and same with things like the telly remote which we didn't buy as it's probably all Spanish channels,a safe and i think you had to pay for the safe itself and the key separately i could be wrong and the bath plug. They could have more stuff to do during the day as not there's much happening especially for kids. If I'm honest the only thing that's saving this hotel is the pool and they need new sunbeds in all because they're uncomfortable to lay on some of them were broken too I think.
There was a big bloke who used to stand at the doors at this hotel at night and there was one night where we were drunk and we got told off because we were too loud 😂😂we were half way down the street and it's a holiday you're supposed to have fun and have a laugh. I don't think it was that late either and I got shushed by a lass when I was going to my room 😂fair enough not the hotels fault but at the same time you can hear EVERYTHING so I'd suggest to bring ear plugs to go to bed or buy them if you like your sleep 😂. Also I was freezing one night as they kept the air con on and the sheets are too thin i do get that Spain is a hot country but there is no need to keep the air con on during the night. There wasn't even a little poster saying how it's triggered and I had to wear my tracksuit i wore on the way to the airport it was that baltic.
Also there can be rude staff/people in this hotel especially if you're british 😂because apparently everyone hates us some people didn't dare look at us or say thank you or anything. British people stay with the british 😂🤷♂️as we did make some english mates when we were here. there's a few noncey people that could stay in this hotel as there was a bloke who looked old and he was chatting to younger lasses around about 19 yrs maybe a younger.
The food there could have more range of food but if you're picky or autistic you'll love it 😂😂because in the bar was chips,chicken nuggets and there was a bit more variety not alot though but it was nice not under cooked or anything its just that you'll get sick off eating the same food and sick of drinking the same drinks/slushies that weren't the best also you have to pay for the cubs too and you can't keep them for when you go home and you have to carry them everywhere if you loose it then you have to buy them again.
9/10 we had to go out out during the night or the day as there wasn't much to do in the hotel and 2 of the buildings looked very soviet era buildings😂they didn't look that nice or good but they could of been older buildings 🤷♂️.
My sister in law brings this holiday up every now n then and at the time we hated it 😂but we have a laugh about it as it wasn't fun at the time on the excursion or the water park but we did enjoy it. Would we come back ? No as It's only good enough for a couple of days I'd think.
Also some people kept letting their kids in the pool and have a poo in it TWICE 😂.
My most favourite part of this holiday in one of the restaurants there was cats that would come up to you or you could go sit with them 😂🥰.
My Booking
