Emily Sanderson
What a fantastic holiday!
The rooms are small but clean and well equipped. I found our wall very thin on one side so we could hear our neighbours but it didn't cause us any issues at all.
The food is excellent! There's a great selection for adults and kids with plenty of choice for all. The restaurant staff are a credit to the hotel. They work tirelessly to keep the restaurant spotless and keep the food topped up.
Drinks are self serve in the restaurant and snack bar which cuts down hugely on queues! The hotel is packed and we haven't waited for more than a minute for a drink.
The pools are excellent. The animation team are fantastic. The surrounding area is beautiful and the beaches are amazing and within a 15 minute walk.
As others have mentioned, the lift situation isn't great and we could only fit a pram plus one person at a time.
Overall, a fantastic experience. Will be returning very soon.
Kayleigh Firkins
This was our first time visiting HYB Eurocalas, and it was by far this best holiday! We have loved every minute of it. The staff have been more than excellent with our 1 year old daughter. She has absolutely loved waking up in the morning and waving to the staff as they walk past our room.
Our only feedback really would be to add more ramps in for prams and put in some repellent for wasps. Other than that, it has been wonderful being here for the week. We would love to come back as soon as possible!
Thank you to all the staff for making our daughter’s first holiday a perfect one!
Joanne Phipps
Rooms are in need of updating broken toilet seat, shower flooded the bathroom, warped woodwork and Ants all over the floor, but was fit for purpose and beds were comfy, not really a 4 star. Staff work tirelessly and always have a smile, entertainment team are great, get everyone motivated for a laugh, bar staff are friendly, restaurant staff are lovely and reception staff are very helpful. Beaches are beautiful. We did have a great time, probably would go again though.
Melissa Helen Pendlebury
This is an amazing place to stay.
We booked a last minute holiday here and we have not been disappointed at all.
Everything about the hotel and the staff has been excellent. The food, albeit an a food hall with buffet style, has been amazing. There is really something for everyone, and if you can't find anything, that has got to be on you, as there is everything on offer that you could possibly want. Yes it is busy, but agai, the staff are incredibly efficient on keeping the food fresh and plentiful and cleaning away.
All of the staff without exception have been wonderful and helpful. From the moment we arrived, people have been phenomenal.
The cleanliness of the hotel is beyond compare in every corner of the hotel, bars are wiped down, rooms are cleaned, restaurants are well serviced, pools cleaned each morning, floors swept and the gardening team who keep the gardens beautiful are all deserved of the accolade.
The Animation Team are all friendly, and whilst we didn't have children with us, it is clear that all of the children present loved the entertainment and are very happy with their new best friends.
We will be back, thank you for having us xx
Aimee Hourigan
Was asked to leave a review by the lovely woman on reception as we checked out.
Loved our first family holiday here. Rooms and staff were lovely and couldn’t do enough for you. Great verity of pools. On-site photographs captured amazing photos of my daughter and I.
My only gripes with the hotel were small but made a difference.
1- the pools were not clean. My daughter cut her feet on the grit, sand and chipped/missing tiles on the bottom of the small pool. I asked for a net to clear the pool of the bugs etc but was told they don’t have one (a woman poolside bought their own and I removed 5 grass hoppers, countless wasps, mosquitoes and flies along with the expected leaves etc)
2- if my daughter went to the bar for a drink she would be served last over all the other adults even ones coming up after her.
3- the entertainment is limited. The same kids mini disco every night with the same songs and dances. Only lasts half an hour.
4- the room to shower on offer to freshen up before our transfer arrived was unusable. We tried to shower and the room instantly flooded due to a blocked drain meaning all our luggage got wet. We were unable to shower before our flight and left even hotter and sweatier.
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