Sofitel Agadir Royal Bay Resort Hotel

Kawe Rumi

A Very Disappointing Experience from Start to Finish Unfortunately, our stay at this hotel was stressful and disappointing from check-in to check-out. What should have been a relaxing experience turned into a series of frustrating events, with very little effort from the staff to improve the situation. The check-in process alone took over an hour, during which we had to ask multiple times when we would be able to access our room—without ever receiving a clear answer. Surprisingly, this delay did not seem to be caused by a lack of staff, as there were at least 7–8 employees present at the reception, seemingly uncoordinated. When we finally got to our room, we found it to be old and clearly unrenovated. Soon after unpacking, we discovered that the toilet was not functioning. We reported it immediately and decided to go to the pool to give the hotel time to resolve the issue. Three hours later, we returned only to find the toilet still broken. While it was clear someone had entered the room, there was no message or update from the staff. We packed up again and went to the reception to request a room change. What followed was another disorganized and frustrating hour. Three employees struggled to manage the situation, and the two alternative rooms we were shown were also outdated—and had malfunctioning toilets as well. The overall handling lacked urgency and basic guest service standards. All we wanted was a working room to shower and get to dinner. After pointing out the unacceptable state of the situation and requesting proper compensation, we were finally moved to a room that was at least functional. However, a room change or room upgrade in this case after three faulty rooms for a one-night stay does not count as fair compensation. No further efforts were made to make up for our extremely poor experience. Dinner was average at best. Check-out the next morning was again slow and disorganized—they couldn't locate our payment, which had been made the previous day. When we provided our final feedback and expressed our disappointment, it was met with indifference. As professionals working in the hospitality industry ourselves, we were shocked by the lack of basic guest service, care, and operational standards. We certainly will not return or recommend this hotel, and we hope that someone in a responsible position will follow up on these serious service failures. This is not the standard guests should expect at a vacation resort.

Laila Moussaid

Beautiful hotel with amazing service, fantastic front desk support and beautiful facilities. We booked as a large booking with over 15 rooms, the team were absolutely fantastic at coordinating everything and making us feel so welcome. A special thanks to Ayoub B for his support behind the scenes and for being so hospitable. Excellent food and restaurants in the hotel and a beautiful pool and exit right onto the beach. Great location to all major spots in Agadir. Can't recommend enough! 11/10

Anne Ngunu

As a matter of practice, I usually wait for some time before I write a review after staying at a hotel, eating at a restaurant, or experiencing services to avoid any form of initial bias or excitement. It's been slightly over a month since my husband and I had the absolute pleasure of staying at Sofitel Royal Bay in Agadir, Morocco. After much reflection, I can confirm that in all my years of travel to over 35 countries and staying in several hotels, the service at Sofitel Royal Bay is among my top three rated experiences. They do it so well that it should be a benchmark for hotels globally. The exceptional treatment and service cuts across all areas, from the reception, the restaurant, the spa, and even the cleaning and laundry staff. Every single day of our stay was just an elevation of the previous one. There was so much attention to detail at the restaurant with regards to our preferences and every need. I have to highlight our exceptional server named Ayoub in Zeytoun restaurant. He was just exceptional! He was fast, had keen attention to detail, and was always smiling.Big thanks to Mehdi, the front office manager, who made our comfort and relaxation a priority. The ladies who cleaned our room, Fatma and Sana, made us feel special with a special setup for our special celebration. Another highlight was the spa treatment, which was really nice. It was also great to engage with the spa manager Ghizlane to understand the vision the hotel has taken on wellness. Such a treat!!! We will definitely be back.

Sotiria Christou

I just want to say a massive thank you to all staff - everyone was so lovely and attentive, which was really special to me as a solo traveller. I felt very welcomed even though I wasn't staying at the hotel. I was there every night for all three nights I spent in Agadir and 2 days (out of 4) at the swimming pool with the day pass. Massive thanks to Medha (night shift), Mehdi (night shift), Medhi (day shift), Mouhcine (day shift) and of course every single staff I spoke with from the security and concierge to the reception, from the waiters and bartenders to the managers, everyone's service was 10/10. I had a light chat with most of the staff, and I can honestly say you're all lovely people! You made my stay in Agadir very special, and thank you, I will be back. I can not recommend this place more ❤️ For the day pass for the swimming pool: They had the capacity and let me use the facilities without any issues both times I enquired. The pass includes lunch (savoury either pizza, pasta, or a sandwich and a dessert), but you are welcome to order anything you like from the regular menu. The hotel is located just a minute from the beach as well where you can swim should the weather allow it. Views of the hill and the castle. In the evening they have live music which is great. Drinks are very nice, and the ambience is great. You will see locals in the evening as well. Everyone goes above and beyond to give you the best service. Thank you 😁 Beautiful hotel!

Azzy Azzy

Great hotel with an exceptional manager mr Rashid. The solved our problems a few times in December and now. Highly recommended Amazing guy at the breakfast restaurant really helpful and attentive. Very hard to find in Morrocco MOUNIR very good guy.