Jon Atk
A lovely quiet hotel. Very clean and friendly motivated staff. Food choices were excellent and well prepared. We enjoyed breakfast and evening meals in the restaurant. Breakfast restaurant music was a bit of an acquired taste (eclectic jazz). Our room was quiet but fairly small the bathroom especially. It was very fresh but was showing signs of wear. The balcony was large but mostly unusable. Rooms were super clean as was the rest of the hotel. I must applaud the cleaning staff who were excellent and always happy and pleasant with the guests. Bar prices were reasonable for drinks at the pool etc. Some entertainment on in the evening but not every night.
There was some sort of dance class on a number of the days. This was quite noisy for those by the lower pool. We ended up going for a walk until it finished.
Overall a very pleasant experience and would consider rebooking but would pay for a better room.
jing zou
Location : good, but view is still blocked a bit by next building. Sunset building Rooftop pool has nice view. (No bar there, only a machine to buy some drink). Very close to the beach, easy walk there.
Room : nice and clean, bed very comfortable. AC control not really easy to use and not sure whether it’s working.
Food : both breakfast and dinner are terrible! Not acceptable as a 4 star hotel. Quality and taste are really bad. Meat very hard and chewy. Some sausages contain more flour than meat and no taste. Bread is hard, Croissant is not crispy at all. Juice taste like the cheapest condensed juice and not put in enough water…
(I really don’t understand how come many people comment food is good. The only thing good was some salad, rosti, and Churros…I was happy we did not book half pension and only paid once for dinner to try it, and definitely disappointed)
Service : some of the staff are nice and tried to help. Overall the concept / service of the hotel seems not like a 4 star, rather a 3 star or less. It feels the hotel care less about customer experience but only ensure customer doesn’t take advantage of them (bar, we have to pay with Credit card or you have to deposit in the room account). Reception told us coffee in the room not supposed to be refilled. Do check-in on line, you have to do it same way yourself anyway at reception… 6 parking lots and not allowing reservation. We arrived and found out all taken. And by now I still did not get any reply on my email to inquire on parking sent before we arrived. In the end, it’s not high season yet, we could find street parking within walking distance.
Noise: we could hear things, but happily not peak season, not too much noise outside for us this time.
Karen Mccann
Awful experience
I hate giving bad reviews however I owe it to others to get an honest opinion of this hotel
Food- 6/10…Breakfast could be good but the evening meal was absolutely awful
Rooms..No change of bedding despite asking multiple times , hairs in the bed, floors filthy bins not emptied and honestly a very disappointing experience and we tipped every day
Shower is dreadful it’s either freezing cold or scalding hot so I’m unable to wash my hair.
I did ask to speak with someone senior so I didn’t have to write this review and I’m still waiting to hear back
We check out tomorrow and I can’t wait to get home to a clean bed
Jacqui Bragg
The food was exceptional. Staff were very helpful and rooms were great! There was so much choice at breakfast and evening meals and very nice food. I will definitely stay here again.
Rob Amies
A lovely hotel situated perfectly to enjoy the bay of Santa Ponca. Hotel staff are extremely friendly and welcoming, nothing is too much trouble. A special mention to Jaun Carlos for his excellent service and making us feel really welcome, a credit to Reverence life.
My Booking
