Lindsay Willson
The hotel looks lovely, and the pools are brilliant for the family and nice and clean. The location is great too.......
However, the rooms are tiny and cleaned only a surface level, they could really do with a deep clean. The walls are paper thin, you can hear everything from the room next door. Aircon wasn't working and locks on balcony doors broken too.
The food was absolutely revolting, undercooked, under flavoured, bland basic choices. Terrible for kids!!
We were all inclusive, what a waste of money. I was extremely disappointed, we ended up paying to eat out on multiple occasions because we couldn't face the hotel food!
As mentioned, a deep clean needs to take place. 5 out of 6 of us ended up with awful sickness, I don't know if this was due to the undercooked food or a virus, but it needs to be addressed.
Paul Noonan
We had a nice stay, staff are friendly and most amenities in the hotel are satisfactory however I would say the hotel has got a 4 star rating by the skin of their teeth. Avoid eating in the hotel at all costs, the food is horrendous and 3 of our party had gotten sick after eating in the buffet restaurant. There was also so many more that fell victim to the food after over hearing conversations and sounds from other rooms. The rooms are quite cramped, our room had many things broken such as the patio door, air con panel, hair dryer, couldn't answer our phone and light in the hall.
Micah Roberton
My boyfriend and I stayed here in April and enjoyed it a lot. The rooms were clean, although it was frustrating that the double bed is just 2 beds together and that meant we kept falling down the middle. The walls are quite thin but it didn’t bother us as it wasn’t too busy. The food was nice, not the worst not the best and some were better than others. The location is at the top of a big hill which you should be aware of if you struggle with walking. It was easy to get the bus Into Palma as well. Overall I had a great time and the staff were lovely.
Chyrelle McAlister
My son and I are just home from a week at the AluaSun. The hotel itself is very modern with beautiful rooms and a stunning outdoor pool area. It's at the top of a very big hill so if you have mobility issues, I'd avoid it however we really liked the area the hotel was situated and the hill was no problem for us. There is a safe in the room which is available to hire for €23 for the week, which includes a €5 refundable deposit.
I've seen a lot of people commenting about the All Inclusive package only including 3 drinks at lunch and 3 at dinner, and it's only wine or beer. This isn't a hotel policy, it's now law to prevent unsociable behaviour in Magaluf and surrounding areas. My issue with the hotel is that it's not even remotely possible to enforce in the dining room, so you had some people sticking to the 3 drink rule and others blatantly grabbing drink after drink. Another thing that's annoying is that alcohol free cocktails aren't included in the All Inclusive package...despite not including any alcohol! That seemed a bit of an odd one to me. Also, just a warning to check the drinking glasses in the restaurant before you use them, twice during the week I inadvertently drank from a chipped glass and cut myself. When I pointed it out to the restaurant staff, nobody seemed bothered that my lip was bleeding!!
My Son and I both struggled at meal times. I personally felt that the selection was extremely repetitive and everything was so bland. There were broken chicken bones in the Paella, and absolutely nothing was even minimally seasoned for flavour. There was 1 hot vegetable option at each meal time and the majority of these seemed to be deep fried! Spanish food is usually so amazing but there just didn't seem to be any care shown in the hotel food.
We were at the hotel from 1-8 April, Easter Week, and I assumed there would be someone making omelette or pancakes each morning at breakfast like other 4 star hotels I've stayed in, but this one didn't which was really disappointing. We definitely didn't get our moneys worth on the All Inclusive and spent a lot of money over the week eating out, though food at the snack bar was very well cooked, fresh and replenished regularly, so we got lunch there most days rather than in the main restaurant.
Overall, it was a pleasant week away in a hotel with lovely, helpful staff in a location that's handy to both Magaluf and Palmanova, but I probably wouldn't stay here again.
Francesca Condoluci
The facility is good and well located but do not choose the all inclusive.
Drinks are all from machine, coffee and latte included, no real cocktails made and food it's all fried.
Hours of buffet too late for those with children
My Booking
