Occidental Costa Cancun

Saloni Bhatia

Great Stay in a Perfect Location! We had a wonderful time at this all-inclusive resort in Cancun! The location couldn’t be better — right on a beautiful stretch of beach with amazing ocean views from our room. Waking up to the sound of the waves every morning was truly relaxing. The staff were absolutely fantastic — always friendly, helpful, and ready to make sure we had everything we needed. Their warm hospitality really made our stay special. Tony@Mexican linda restaurant was superb. Grace took us for kayak tour, she was awesome too. Brandon is the life of this resort, he is just too sweet and has an amazing smile. Magic show / live music/ classes were all interesting!! There were plenty of fun activities throughout the day, from beach games to live entertainment in the evenings, so there was always something to do. The food was decent overall — not exceptional, but good enough with a nice variety to choose from. Overall, it’s a great place to unwind, enjoy the beach, and soak up Cancun’s beauty. We’d definitely recommend it for anyone looking for a fun, relaxing all-inclusive vacation with great service and unbeatable views!

Ernie Hernandez

We would like to thank Occidental Costa Cancun for a wonderful & a never forgetting vacation experience. I would like to especially thank Enrique (Bar), Pepe (Restaurant), Alejandra (Greeter), Sandra (Pool Service) & Cristian (Sales) for their outstanding service & hospitality. Hats off to these wonderful, professional & friendly staff. We felt so comfortable at this location that they made us feel like we were at home & with our family. Definitely go back real soon. Thanks again for everything.

Galina Ezhova

We actually booked another hotel, and it was so bad when we arrived needed to find something quick and booked this online 20 min upon arrival. Honestly from what we found at first - this hotel felt PERFECT. Food is great, not like Michelin but solid Vegas buffet style which is great again in comparison what we had at first. Rooms are clean, room service changed bedding and towels every morning , has spa options for extra Drinks served as much as you want , quiet at night . honestly I think one of the best options around here, literally saved our vacation

fidencio gonzalez

This resort has an excellent staff. Especially, Stephany at Clarabolla restaurant made our stay here. For she’s genuinely nice and very humble. She’s the best food server in Cancún. Better than any other resort here. I hope that her employer gives her the opportunity to grow with the brand. I wish other resorts had associates like her. Since she focused on taking care of guests and not on tips. Thank you Stephany. I hope to see you again in March 2026.

Marybeth Brown

Hands down the worst experience of my life. The property is mid exterior wise. Rooms are dated and need some help. I have a missing deadbolt on mine. Food is atrocious. I would rather eat nothing than eat there. So so so so bad. We found strings in our food at the Italian place. For an all inclusive, we have been told no, at least ten times. Wine is not included in all inclusive packages. They sell resort passes and let people walk in off the street for the day and all of them are drunk, disgusting and look homeless. Two people work the pool so there is no waiter service. They want to sell you stuff constantly and the entertainment is 1/10. So bad. They do not have room service but a snack bar on the second floor where food sits out all day long for everyone to graze on. It’s putrid. Dirty used band aids at the pool. Speaking of the pool, guests are allowed to do whatever they want. Such as bringing their own speakers to blast their music, with zero regards to guests. Spend a little more money and stay somewhere nicer. This is not it. 1/10 do not recommend.