Marybeth Brown
Hands down the worst experience of my life. The property is mid exterior wise. Rooms are dated and need some help. I have a missing deadbolt on mine. Food is atrocious. I would rather eat nothing than eat there. So so so so bad. We found strings in our food at the Italian place. For an all inclusive, we have been told no, at least ten times. Wine is not included in all inclusive packages. They sell resort passes and let people walk in off the street for the day and all of them are drunk, disgusting and look homeless. Two people work the pool so there is no waiter service. They want to sell you stuff constantly and the entertainment is 1/10. So bad. They do not have room service but a snack bar on the second floor where food sits out all day long for everyone to graze on. It’s putrid. Dirty used band aids at the pool. Speaking of the pool, guests are allowed to do whatever they want. Such as bringing their own speakers to blast their music, with zero regards to guests. Spend a little more money and stay somewhere nicer. This is not it. 1/10 do not recommend.
madison howard
This hotel was perfect for my family vacation to Cancun. The hotel is beautiful and kept pretty clean. The food was not very good but that’s okay because the drinks made up for it! Monica was super sweet and made all of us friendship bracelets, she had great conversation and seemed like she loved her job. Brandon kept the energy going the whole trip he was hilarious and really made the stay so much more enjoyable. Lastly Sandra the waitress was so attentive and very sweet to us whenever we needed something else. Overall this hotel has great staff and great vibes overall I would definitely come visit here again!
Cory Bell
What a fantastic resort. Our family had such a wonderful time. Pool is amazing with fun activities (music trivia, water aerobics, basketball shootouts). Food was always available and all 4 of us were happy with the choices. Our room was very clean and housekeeping was on it for keeping it that way and refilling our fridge. And the bartenders are the goats (greatest of all time!)
Marisol Rodriguez
I just had one of the best dining experiences thanks to the incredible service from the waitstaff Guadalupe,Maria,Ruben and Veronica. From the moment we walked in, we were welcomed with genuine smiles and friendly energy that set the tone for the entire evening.
Our waiters were attentive without being overbearing—checking in at just the right times, offering helpful recommendations, and making sure our glasses were never empty. They anticipated our needs before we even had to ask, which made the entire experience feel smooth and effortless.
What really stood out was the level of care and professionalism. You could tell they truly cared about making our night special, and it wasn’t just us—I watched them treat every table with the same kindness and attention.
It’s rare to come across service that feels both polished and personal, but that’s exactly what we received. Great food is always a plus, but great service is what makes you want to come back.
Big thanks to the team for making our stay so enjoyable!
Martin Chatham
Just spent a lovely 2 weeks here at the Occidental Costa Cancún. I would like to say thank you to all the staff who work there and helped to give us a great holiday. In particular, Pedro who helped me with my booking and arranged THE best room in the hotel for me, Sheyla in Guest Services for her assistance, Adilena who did a wonderful job cleaning my room, Maria from the buffet restaurant who always greeted everyone with a beautiful smile and was so helpful, along with mi amigo Milli Vanilly the waiter, mi amigo, who was such a nice friendly helpful waiter there. Last but not least Sandra Cruz the lobby bar waitress, so hard working but always found time to share a laugh.
But really, everyone there worked like trojans, especially as we had the spring breakers there at the same time, thanks to the bar staff of both bars for fitting me in between serving all those shots and cocktails!
As the hotel is a little on the small side, it did feel a bit cramped when it was full but I still had a great time, and compliments to the cooks/chefs. Surprisingly good quality food and a reasonable variety to keep us interested, and the important thing, no stomach upsets whatsoever! And I lost count the number of nights I went to bed and woke up later with the lights still on as the bed was so comfortable!
I have to say this friendly, comfortable hotel gives fantastic value considering the room rates, so thanks very much and hope to see you all again sometime!
There was always a sunbed on the beach, and the sea was calm, clean and shallow. no more than chest high and had a sandy floor and a lifeguard on duty all day. I enjoyed watching the various boats coming and going from the small harbour next door. Very handy for the ferry to Isla Mujeres and other boat trips, though some might not like the very occasional whiff of diesel and petrol fumes.
My Booking
