Vasyl 1
Our stay at this hotel was absolutely wonderful! Everything was top-notch – the comfort, cleanliness, service, and overall atmosphere. I especially want to highlight the animation team – they created a festive and joyful mood every single day! The entertainment was truly outstanding.
A special thank you to the amazing animator Andrea – her energy, charisma, and genuine care for the guests deserve the highest praise. She made our vacation even more vibrant and unforgettable. Huge thanks to her for all the positivity, attention, and professionalism!
Олена Коноваленко
One of the Best Weeks I’ve Ever Had!
I had an amazing week here and truly enjoyed every moment. While the buildings are a bit dated, our room was very nice and spotlessly clean — housekeeping came every day, which I really appreciated.☺️
The food was absolutely delicious! I looked forward to every meal because there was such a great variety, and the menu changed daily. Everything I tried was absolutely delicious 🤤
The staff were incredibly friendly and welcoming. Despite the large number of guests, they were always quick and efficient — I never had any issues 🫶
The entertainment was another highlight! From fun daily activities to fantastic evening performances, there was always something to enjoy. It made the whole experience even more special.
I had such a great time and would definitely recommend this place to anyone looking for a fun and relaxing vacation!
Serhat Aydogan
We’ve stayed at many all-inclusive resorts, but Occidental Cala Viñas has truly set a new standard, this has been our best holiday yet.
From the moment we arrived, the atmosphere was welcoming and relaxing. The food was consistently fantastic with a great variety, the entertainment team kept things fun and lively, and the live music each evening added the perfect touch to our nights.
A special thank you to Christina at reception, her kindness and support during a medical issue we experienced meant the world to us. She went above and beyond, even offering her personal supplies to help us out. That level of care is rare, and we’re incredibly grateful.
We truly enjoyed every part of our stay and are already looking forward to coming back. Highly recommend this hotel to anyone looking for a relaxing, well-run, and friendly holiday experience in Mallorca.
Tiago F.
We were very disappointed with our stay at this hotel. The food was completely uninspired – the same dishes every single day, mostly pork, presumably because it’s the cheapest option. The selection was extremely limited and the quality and taste were poor.
The staff was at times unfriendly and not very helpful. Complaints were ignored, and it felt as though we were bothering them whenever we tried to raise an issue.
The rooms were a disaster: mold everywhere and a strong musty smell as soon as we entered. Since our stay, our health has deteriorated significantly, and we have had to visit doctors multiple times after returning home. It’s very clear that the hotel has serious mold issues, yet nothing seems to be done about it.
In addition, no bar or common area is air-conditioned – the restaurant was air-conditioned, but it constantly smelled unpleasant, making it an uncomfortable place to eat.
The only positive thing about this hotel was the beach right next to it – and that’s about it.
Our conclusion: We would never recommend this hotel. If you care about clean rooms, good food, proper air-conditioning, and friendly staff, you are much better off staying somewhere else.
Lešek Maciažek
The hotel is a bit of a mixed bag, but if you come with preschool children, they will probably love the stay. And you'll enjoy some great meals and drinks, if nothing else.
First of all, Andrea and Celia from the animation team did an excellent job, both at daycare and during minidisco. They both put incredible energy into their work every day and showed amazing patience with shy or misbehaving children. The rest of the animation team seemed great, too, and there were plenty of activities to participate in.
The kiddie pool is probably too small and boring to entertain older kids, but it's great for younger kids and at least a part of it is always in the shade, which is great to prevent sunburn from long playtime. There are also two playgrounds to keep things varied.
The room was not ideal for a family with two little children - too cramped and with unstable glass sliding doors that are like a magnet for kids, which makes them an accident waiting to happen. The cleaning service was fine.
Food was great, not very varied but there was always something delicious to choose from. The restaurant staff were friendly and polite, too. The choice of drinks was solid, and having original Coca Cola/Sprite/etc. instead of cheap knock-offs was a pleasant surprise. The snack bar was rather small, but an option to make your own burgers from a variety of ingredients was nice.
There's only a small public beach, which got very crowded at the weekend and the sea was sometimes quite messy. Still, the sea access was very smooth, which was suitable for kids.
The reception was the biggest letdown. The staff there were kind and polite, but our interactions were a disappointment. The check-in took ages, and the lack of information they could provide about the local area, buses or even hotel services gave the impression of part-time staff, not experienced professionals.
Some of the facilities (showers, pool ladders, rest rooms) have seen better days, too. The luggage scales took our money but didn't work, and while the receptionist did give us a refund, she didn't even bother to turn the machine off or put up an "out of order" sign. And some of the arcade games are barely functional, apparently bootlegged machines, and just a waste of money. We did appreciate the cheap pool table, though.
All in all, the stay was pleasant enough, but we expected more from the room and reception staff. However, the kids enjoyed themselves and that's what matters the most.
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