Полінка Зганич
Today is my last day at this hotel and I have mixed feelings. The hotel really has something to work on and it would be good if they did it. because previous reviews have repeatedly written about it.
Service:
When we checked in, no one showed us to our room or helped us with our suitcases. Even after asking. This definitely does not correspond to the 4* level. You can be tired after the road and wander for a long time, because all the rooms are like a maze. We noticed that we had a late check-out and we wanted to do a "late checkout". We said this when checking in, during our stay and the day before. On the day we needed it, we were refused. They offered to leave our luggage in the room with other luggage. It is unknown who will be responsible for our luggage. The guy at the reception "Ruben" did not offer any solution to the problem. This is the first time we have encountered such a lack of service. Even in 3* hotels it was more pleasant. On the other hand, the staff in the restaurant is very pleasant and polite. The waiter Sergio won our hearts. Although it is clear that this is not enough for such a large number of guests. You should think about increasing the staff or reducing the number of guests.
Food: Everything here was delicious and varied, 4*
Location: There are bus stations nearby if necessary, convenient taxi stops and you can quickly get to Palma.
Beach: Beautiful sea and bay. They need to work on someone cleaning the coastline better in windy weather, just this)
Rooms: Standard rooms, nothing special. Maybe it is a little short of the 4* level, but we came not to stay in the room.
Vasyl 1
Our stay at this hotel was absolutely wonderful! Everything was top-notch – the comfort, cleanliness, service, and overall atmosphere. I especially want to highlight the animation team – they created a festive and joyful mood every single day! The entertainment was truly outstanding.
A special thank you to the amazing animator Andrea – her energy, charisma, and genuine care for the guests deserve the highest praise. She made our vacation even more vibrant and unforgettable. Huge thanks to her for all the positivity, attention, and professionalism!
Tiago F.
We were very disappointed with our stay at this hotel. The food was completely uninspired – the same dishes every single day, mostly pork, presumably because it’s the cheapest option. The selection was extremely limited and the quality and taste were poor.
The staff was at times unfriendly and not very helpful. Complaints were ignored, and it felt as though we were bothering them whenever we tried to raise an issue.
The rooms were a disaster: mold everywhere and a strong musty smell as soon as we entered. Since our stay, our health has deteriorated significantly, and we have had to visit doctors multiple times after returning home. It’s very clear that the hotel has serious mold issues, yet nothing seems to be done about it.
In addition, no bar or common area is air-conditioned – the restaurant was air-conditioned, but it constantly smelled unpleasant, making it an uncomfortable place to eat.
The only positive thing about this hotel was the beach right next to it – and that’s about it.
Our conclusion: We would never recommend this hotel. If you care about clean rooms, good food, proper air-conditioning, and friendly staff, you are much better off staying somewhere else.
Аліна Максимович
Wonderful hotel for the price and quality. The rooms are not the newest, but always clean and spacious. The food is very tasty, varied, and always fresh. The sea is beautiful, and most importantly, the staff are incredibly kind and friendly – waiters, animators, bar staff – always smiling and pleasant, even though we understand how difficult it can be with so many guests :)
My friend and I had a wonderful time and we don’t have a single complaint :)
Thank you!
Alina & Snizhana
Lešek Maciažek
The hotel is a bit of a mixed bag, but if you come with preschool children, they will probably love the stay. And you'll enjoy some great meals and drinks, if nothing else.
First of all, Andrea and Celia from the animation team did an excellent job, both at daycare and during minidisco. They both put incredible energy into their work every day and showed amazing patience with shy or misbehaving children. The rest of the animation team seemed great, too, and there were plenty of activities to participate in.
The kiddie pool is probably too small and boring to entertain older kids, but it's great for younger kids and at least a part of it is always in the shade, which is great to prevent sunburn from long playtime. There are also two playgrounds to keep things varied.
The room was not ideal for a family with two little children - too cramped and with unstable glass sliding doors that are like a magnet for kids, which makes them an accident waiting to happen. The cleaning service was fine.
Food was great, not very varied but there was always something delicious to choose from. The restaurant staff were friendly and polite, too. The choice of drinks was solid, and having original Coca Cola/Sprite/etc. instead of cheap knock-offs was a pleasant surprise. The snack bar was rather small, but an option to make your own burgers from a variety of ingredients was nice.
There's only a small public beach, which got very crowded at the weekend and the sea was sometimes quite messy. Still, the sea access was very smooth, which was suitable for kids.
The reception was the biggest letdown. The staff there were kind and polite, but our interactions were a disappointment. The check-in took ages, and the lack of information they could provide about the local area, buses or even hotel services gave the impression of part-time staff, not experienced professionals.
Some of the facilities (showers, pool ladders, rest rooms) have seen better days, too. The luggage scales took our money but didn't work, and while the receptionist did give us a refund, she didn't even bother to turn the machine off or put up an "out of order" sign. And some of the arcade games are barely functional, apparently bootlegged machines, and just a waste of money. We did appreciate the cheap pool table, though.
All in all, the stay was pleasant enough, but we expected more from the room and reception staff. However, the kids enjoyed themselves and that's what matters the most.
My Booking
