Darren Brown
I'm not going to lie, we were really nervous after reading a number of very negative reviews. Now we can't speak for their experiences, but ours has been fantastic. The location is perfect with beautiful views, and the staff have all been very helpful and friendly. The pools are ace, and the food has been plentiful and varied, always something to appeal I'd have thought. Whilst the rooms show signs of being a tad dated, they are more than just comfortable, they are spacious and clean, and the beds are really nice. Overall, the hotel certainly exceeds my expectations, and the 5 star issue can be put to bed by remembering that you get what you pay for. This place, basically is good value for money especially if you are doing all inclusive. In conclusion, maybe the negative reviews have helped us not to have too high a expectations, so we are very happy. If you are visiting here, hope you have a good experience too.
Yulia Gomelskaya
I booked this hotel three weeks in advance, and after reading many reviews, I didn’t expect anything exceptional. So my expectations were moderate.
On the positive side, the staff was generally helpful – nothing beyond the basics, but at least they were not rude. Cleaning was done regularly, both in the rooms and in the dining area. Food was always available and fairly varied, so it was possible to find something to eat at any time.
It’s clear that the hotel was once luxurious when it was first built, but unfortunately that was a long time ago. The rooms are outdated, including the bathrooms, with poorly functioning taps, missing basic switches, and an old, barely usable hairdryer. Wi-Fi was practically non-existent. To make things worse, we even encountered a centipede in the bathroom, which was quite unpleasant.
As for the food, while it was varied, the taste was not impressive. Breakfast and dinner were generally better, but lunch was, in my opinion, quite bland. The sunbeds by the pool were old and uncomfortable, and the pool itself needs better cleaning and heated water – it was far too cold to enjoy.
I sincerely hope that the hotel management listens to the many reviews and invests in much-needed renovation. It would be a pity to let such a place decline further.
Yerus gedamo
⭐ Warning – Do NOT book Kipriotis Panorama Hotel & Suites! ⭐
This hotel is far from being a 5-star hotel — maybe it was 20 years ago.
Cold water in the showers, and whenever guests complained, the receptionist’s answer was always the same: “In one hour it will be fixed.”
Most of the day the hotel is half dark — maybe they’re saving electricity, who knows. The ceiling in the corridors is falling apart, and the carpets are filthy (see attached photos).
We were given a room on the first floor together with many other Israelis, without a real balcony — just a closed area with a high wall and no sunlight at all. It felt like being in a basement! When we asked to change rooms, they refused. Only after we insisted did they offer to move us — one day before check-out. Brilliant.
Rooms were big but old
The food? Simply bad. Even the dishes that were “edible” had a strange, unpleasant taste. Although we booked an “all inclusive” package, we ended up eating almost every day at restaurants outside the hotel.
It’s a shame that despite all the negative reviews online, the hotel owners haven’t done anything to improve.
In short – save yourself the disappointment and choose another hotel.
Jacqui Mcclure
Reception And restaurant nice and first impressions good then downhill.
Rest of hotel worn snd dated ripped carpets and laminate lifting all over. Bedrooms the same and no beach facilities whatsoever anything other than soft drink so hike up the hill for lunch or toilet. Neighbouring hotels hadproper facilities.
...paid double what i would have for same holiday in turkey at same standard for same time. Wont come again and would rather have spent tbe extra £100 tax on holiday .Big no for Greece now.
Eleanor Tennant
I rarely leave negative reviews, but my experience at this hotel was extremely disappointing. Where do I begin to even start! We had awful miscommunication the day before we flew out and was told we had been moved hotels as they did have room for us to stay and this hotel. We had booked this hotel in January 2025 and had confirmed our stay, which personally I would not have confirmed if we were going to be moved anyways! Then we get greeted at the other hotel with hole in the wall, dirty bathroom and generally feeling out of place. We hadn’t eaten for 24hrs at this point because of the miss communication! It’s been nothing but stress and tears. Then we arrive out this hotel 11am (Kipriotis hotel & suites) and get told our room will be ready for 2:00 which then turns into 1hr and 30 minutes later, they stay check inn is 3pm and our room wasn’t ready. We then request to speak to a manger and they said “the manger isn’t about at the moment until 6pm” which I thought was an absolute joke. From the start, communication was poor and unhelpful. Staff were often dismissive, sometimes outright rude, and showed little interest in resolving issues or providing the level of service you’d expect from a 5-star property.
The overall atmosphere and service fell far below the standard advertised. This is certainly not a 5-star hotel – more like a struggling 3-star at best. For the price paid, the lack of professionalism and basic courtesy was unacceptable.
I would not recommend this hotel if you are looking for quality service, respect, or a true luxury experience.
My Booking
