Sally M
I was concerned about coming to this hotel after reading lots of negative reviews.
It definitely is not a 5* hotel but with the same breath our experience was no where near as bad as other people who were saying avoid this hotel.
I would praise their housekeeping. Everywhere was spotlessly clean and yes there were stains on the carpets in our room and along the corridors but it was clean and our room was serviced every day.
The reception team were very helpful and we ordered a couple of picnics for days out, which had plenty of choice for a lunch.
The 2 Girls who worked the pool bar every day did an amazing job and managed to serve people in a very friendly and quick speed.
The food in the Buffet restaurant was fairly varied. We enjoyed our breakfast. It was a bit annoying at lunch and dinner that when a dish ran out it wasn't restocked. So when we were getting our starters and noticed something in the main dishes that we fancied trying you had to hope there would still be some left after you'd eaten some starters. The salads were always delicious and fresh. I definitely shouldn't have had so many desserts 🎂. All the staff working in all the dining areas worked very hard and our used plates and cutlery were soon removed. They could do with a slightly nicer wine, I needed to add some Sprite to the glass 😲. The A La Carte restaurants made a nice change to the Buffet restaurant and all served tasty food and drink. The staff in the main bar did their best to serve people in a friendly and efficient way but we didn't use the bar that much in the evening, we like to take a couple of drinks to our balcony and chill with a game of cards.
All in all a pleasant experience but don't expect a top class 5* establishment
Sheryl Beck
Excellent hotel, just needs air conditioning in the Dining room. Amazing food with friendly staff and the rooms are cleaned every day.
There are two Fantastic pools with plenty of sunbeds, no need to reserve sunbeds early.
No children's entertainment and the evening entertainment is very dated.
Maybe could do with the bar inside opening earlier imstead of 5pm, as the only bar open is the pool bar serving in plastic cups 10-5pm.
The bar staff in particular, are extremely helpful and friendly.
Would definitely go back.
Eldar Siboni
Bottom line - value for money
Positive Points:
• Excellent service from the staff, accommodating every request. They even provided a crib for our baby without us asking.
• We were a large group, and they arranged a fixed table for our entire stay in the dining room.
• The pools in the main building are great.
• Spacious rooms with an excellent air conditioner.
Negative Points:
• Weak Wi-Fi in the rooms. I opted for an eSim from Orange, which offers free calls to all of Europe and 12GB of internet for 20 euros. This package never disappoints and has excellent reception everywhere.
• Except for breakfast, the food was average at best, but there were some dishes worth eating.
• Our room was a bit dirty and we requested a full linen change on the first day.
• They’re not good at mixing alcohol, or it’s watered down. Hoping it’s the former.
• The first floor we stayed at has no view, being lower than the lawns, and is blocked by a concrete wall. I’d insist on a higher floor if I could redo it. The sixth floor, for reference, has a great view.
• The door lock mechanism didn’t function properly. Eight times in three days we were locked out and someone had to come and manually reset the locking mechanism (out of our 5 rooms, only ours had this issue). This also happened during check-in. If this occurs, I’d suggest requesting a room change.
Graham Cain
Fantastic hotel with unbroken views of Turkey, really clean, great staff and great food as well as room service daily. Pool activities during the day are ok and there is entertainment in the evening. I would recommend ultra all inclusive board
Pual Badc
Not 5 stars hotel
Maybe -5 stars
Cleaning 0
Food 0
Service 0
AC 0
Our AC in the room was not working
The lobby manager Emanuel was very rude disrespectful.
and we stayed 4 day without AC in our room.
We didn’t get any solutions and the answer that we got no different rooms available.
Ridiculous gusts service.
We have bugs in our room.
In the dining room birds eat from the buffet.
The food was cold and not cooked.
The pool bar was simple and full with bugs and flies.
No AC in the lobby
No light in the lobby during the day.
Don’t spend your money on this hotel you regret it.
My Booking
