Rachael
Where to even start! This hotel is absolutely filthy
The property was advertised and sold as a 5-star hotel, which was a key factor in my booking decision. However, upon arrival, it became immediately clear that the hotel did not meet 5-star standards. Based on my experience, the facilities, service quality, and overall condition of the property were consistent with a 3-star rating at best.
Specific issues included:
*Outdated or poorly maintained rooms
*Very poor service/attitude of the team
*Inadequate cleaning & maintenance standards
*Lied to by the team
*Unsafe bathrooms
*Very poor food quality
Key points
1. Bathroom was mouldy, sharp tiles, hair left in plug hole and every shower left the bathroom like a swimming pool due to water pouring out of the unsealed bath. In addition to this, water and soap suds also came up through the drain on the bathroom floor. My partner slipped 3 times. This was reported daily to reception and sometimes several times in one day. Only on 1 occasion did they supply extra towels to cover the whole of the bathroom floor despite constantly asking for these.
2. Sharp tiles cut my partners foot.
3. Carpets throughout were filthy
4. Constantly told the a ’la carte restaurant was fully booked yet as we sat next to the restaurant, they had 3 tables max on each day. When we did get into the restaurant, there was no atmosphere due to it being so quiet and the service was shocking. They definitely did not want customers in there.
5. Staff were so rude. I got shouted at by the lady on the bar because I was talking to one of the other staff. She shouted telling me to stop talking as she had a home to get back to.
The food in the main buffet restaurant was cold and lacked taste. This resulted in us spending over £600 eating out.
6. Lots of complaints happening whilst we were there.
7. Sun loungers would be more suited to a 1 star hotel and the ones on the beach were ready for the tip, absolutely filthy. Had to pay at a small bar for decent sun loungers.
8. Beach bar was a filthy truck serving no food or alcohol, again had to eat and drink at the beach bar and pay
9. Dirty spoons in the room
10. Freezing pool meaning we were unable to enjoy it.
This was the worst holiday I have ever had the misfortune to experience. How can you seriously advertise this as a 5 star.
Gino Geraci
My family and I really enjoyed our stay at this wonderful hotel. The staff and service were first class and the food was delicious. The entertainment staff were very friendly and worked very hard to keep us all amused and fit!
Kos itself is beautiful and would highly recommend a visit.
Finally, a big mention to Mr George the hotel manager. He went out of his way all week to ensure we were looked after and that everyone was having fun. It's great to see the boss interact with his guests and go the extra mile. Many thanks Mr George to you and your wonderful team and hope to see you all again in the near future.
Paweł Gajda
Unfortunately, this hotel is far from a 5-star standard – maybe it was years ago, but now it barely deserves 3 stars. Only two elevators are working, both often break down, and a few times they even stopped between floors and opened halfway, which was quite dangerous. Waiting time for the lift was sometimes up to 15 minutes – not ideal when travelling with a small child and a stroller.
The bathroom in our room was terrible – a drain next to the toilet caused a constant bad smell throughout the room. The tennis court looked completely abandoned – torn net, old and unusable surface.
The restaurant food was just okay, but you could clearly see the end-of-season atmosphere. Coffee machines were “out of order” the entire week, and the food selection got smaller every day. The restaurant staff, however, were the highlight of the hotel – always kind, smiling, and helpful.
The bar staff, on the other hand, seemed annoyed and unmotivated. The bar closed earlier than scheduled, and we even witnessed alcohol being served to minors – something completely unacceptable. Unsurprisingly, some of these kids ended up sick in the elevators and restrooms.
The pool area was also disappointing – the lifeguard behaved rudely towards children, even pushing one with his shoulder instead of calmly explaining the rules. There was no music by the pool because the equipment was apparently broken and never repaired.
The hotel looks nice from the outside, and the lobby and reception area make a good first impression, but everything else desperately needs renovation and better management. Sadly, I cannot recommend this place – it is definitely not a 5-star experience.
Darren Brown
I'm not going to lie, we were really nervous after reading a number of very negative reviews. Now we can't speak for their experiences, but ours has been fantastic. The location is perfect with beautiful views, and the staff have all been very helpful and friendly. The pools are ace, and the food has been plentiful and varied, always something to appeal I'd have thought. Whilst the rooms show signs of being a tad dated, they are more than just comfortable, they are spacious and clean, and the beds are really nice. Overall, the hotel certainly exceeds my expectations, and the 5 star issue can be put to bed by remembering that you get what you pay for. This place, basically is good value for money especially if you are doing all inclusive. In conclusion, maybe the negative reviews have helped us not to have too high a expectations, so we are very happy. If you are visiting here, hope you have a good experience too.
Yulia Gomelskaya
I booked this hotel three weeks in advance, and after reading many reviews, I didn’t expect anything exceptional. So my expectations were moderate.
On the positive side, the staff was generally helpful – nothing beyond the basics, but at least they were not rude. Cleaning was done regularly, both in the rooms and in the dining area. Food was always available and fairly varied, so it was possible to find something to eat at any time.
It’s clear that the hotel was once luxurious when it was first built, but unfortunately that was a long time ago. The rooms are outdated, including the bathrooms, with poorly functioning taps, missing basic switches, and an old, barely usable hairdryer. Wi-Fi was practically non-existent. To make things worse, we even encountered a centipede in the bathroom, which was quite unpleasant.
As for the food, while it was varied, the taste was not impressive. Breakfast and dinner were generally better, but lunch was, in my opinion, quite bland. The sunbeds by the pool were old and uncomfortable, and the pool itself needs better cleaning and heated water – it was far too cold to enjoy.
I sincerely hope that the hotel management listens to the many reviews and invests in much-needed renovation. It would be a pity to let such a place decline further.
My Booking
