Rick Montejano
1 Star hotel masquerading as a 3 Star. Employees unhelpful. A perfect example of you get what you pay for. Families from Europe stay here because it’s cheap. Pay more get more. Location is great but this place is a poser in every way. Just pay for a 4 or 5 Star hotel to get much more where they don’t charge you for pool towels. Lame. Only redeeming thing is walkable to many overcrowded restaurants. 22C is as low as you can set AC. Yet another low budget poser feature. If you are an older couple or couple without kids this isn’t your place. This is a low budget family place unless you like many screaming kids in the swimming pool with you.
donna brown
Our first holiday abroad and it was amazing close to all amenities and 2 coves service was good only stayed 6 nights and room was clean and spacious beds really comfy large balcony with sea views would definitely recommend.
Elad Nahum
Cons: wifi almost unusable, two laundry machines for 4 hotels, room outdated and need remodeling,very overcrowd during August,food can be better..
Pros: variety of pools as you can move between hotels. Mini disco for kids at night. Staff try to do their best. Parking available.
Nice hotel but very average.. 3.5 stars
Oleksandr Kotyk
The pool guy is very rood. He shouted at all before the closing time “Get out of the pool, go to your apartments”
Cleaning lady’s are very nice, and doin good job. Pool restaurant is good, prices normal. Definitely, should try olives, they are delicious!!! Frankly speaking, all was ok. I think the hotel is a bit overpriced!! You can find a better price offers if you spend a bit more time ;)
Maia Zeberan
I am here with my family for my grandparents 55th anniversary. Half of the family is staying at Cala Esmeralda, and half stayed at Cala Azul. It was communicated to us that the family would be able to eat together at Cala Esmeralda so that we could be together and not separated. However, a crucial part of that agreement was left out by the hotel front desk staff. We would be able to eat together, but those who are staying at Cala Azul must pay an extra 30 euros per meal in order to eat at Cala Esmeralda’s restaurant with the family. This is absurd! We only found out about this after we checked into the hotel. Nonetheless, we paid for a breakfast and dinner in order to be with the rest of the family. We decided to just eat out at the restaurants outside of the resorts for the remainder of our stay since the food at the resorts was not worth 30 euros a person. My family requested to cancel the half board at Cala Azul so we weren’t wasting money while not eating at our hotel. The price for half board dinner at Cala Azul was 27 euros a person for dinner and 30 euros a person for Cala Esmeralda. So, we proposed our very fair and logical solution for this problem to the manager at Cala Azul: We would pay the difference of 7 euros per person per meal to cover the cost of eating at the “higher end” restaurant so that we could eat with our family during our stay. However, the front desk staff and manager at Cala Azul said that it was not possible and the only “solution” they had for us was to book at Cala Esmeralda at the cost of an extra $1800 dollars for 2 nights. Do they think we’re crazy?!?! Who in their right mind would do that? The answer? No one. The manager was trying to take advantage of our situation and desperation to be with our family to get us to pay more money. This is an example of how heartless and selfish the people are that work here. To make matters worse, the manager- Miguel- at Cala Esmeralda accused us of lying to the staff at the restaurant about our room number, when in reality, we did not! If we had lied, we would have gotten away with not paying the fee of 30 euros to eat at their restaurant. Also, the lady at the front desk at Cala Esmeralda asked if we had been to the spa and we truthfully answered “yes.” She got a tone while talking to us and said that we were not allowed to be there since we are not staying in the hotel. We said that we did not know this and didn’t think it was an issue because we used our key from Cala Azul to get into the spa. She looked very confused at how this was possible and she said something along the lines of “no that can’t be right. You must have used her (a relative staying at Cala Esmeralda) key to get into the spa.” At this point, we were very upset because she would not believe us even though we were telling the truth. She still thought we were lying. Overall, it has been a terrible stay at this hotel company and I won’t be visiting either of these hotels ever again. If anyone is thinking of traveling here with family, think twice before booking in the sister hotel because they are very strict with their rules, have poor communication skills, have no empathy, and don’t put their guests first. Customer satisfaction is not their top priority, making money is.