Andrew Michael
Superb hotel. Staff from waiters to cleaners to reception all give first class service. Food may not have a high selection like some big hotels, but they are flavoursome and hot. Rooms are slightly on the smaller side, but more than adequate. The location of the great beach is not far at . Local buses are plenty scan credit card on and off, reasonable prices. The only thing not reasonable are eating and drinking out places,,,,well I am comparing with abuferia in Portugal where things were a lot cheaper. Sea was very warm , sand and concrete walkway above beach never too hot you could not walk bare foot. Plenty of trees around you could easily sit and enjoy.
Rachel Dunn
The hotel was ok but not a 4 star, more like a 3 star. Very basic food and not a lot of choice. The room was small and basic. Bedding wasn’t changed. Poolside entertainment was boring. There was a shop near the hotel which was good but for any decent bars and restaurant, it was a 20 minute walk to the port. The pool was lovely and clean but the sun beds were uncomfortable. I would not return.
D “Ginger” T
The staff is wonderful, the best thing about this hotel. However, I’m not sure if this hotel deserves 4 stars—more like 3 stars. There’s not even a bottle of water in the room, and they charge for the kettle and safebox. Charging for every little thing makes it seem like they’re just trying to nickel and dime you.
The food has variety but lacks flavor. Most dishes aren’t even labeled to indicate if they’re suitable for vegetarians.
The rooms are clean, with daily housekeeping. They provide a thin sheet to cover yourself, which isn’t enough in an air-conditioned room.
I wouldn’t come back here, but the staff, especially the girls at the reception, are the only thing making this place bearable.
ananya patel
Very clean hotel room, lovely breakfast options (including gluten free options), great bar, pool and loungers were amazing! Location was ideal! So many fun places around, and not too long a walk into Alcudia old town! Staff were brilliant, daily linen and towers changes, gym facilities, balconies in every room, AC which was very cooling! Would definitely recommend for people of all ages, kids, older people and young adults who just wants a nice place to stay! 5/5!!
Joe C.
The hotel is clean, staff friendly, entertainment is mostly good. The rooms are a bit small, but we expected that. The pool was great. Very clean, good sized, never crowded. Lots of sun beds, could always get a sunbed despite people reserving them (not supposed to be allowed but wasn't enforced). The entertainment was great, loved some of the shows!
The hidden charges that you don't see at other hotels. You have to pay to use the safe (You must use a safe for your travel insurance to be valid). You have to pay even for a kettle in your room. First time being in a 4 star hotel that didn't have hot drink facilities in your room! No iron too, assuming it's another charge.
The food wasn't amazing. The breakfast options were good, but really hit an miss as to the quality of the food. Sometimes the pastries are fresh, other times they're hard. Bacon was only good if you get to it quickly otherwise it's hard and chewy. Good that they include drinks with breakfast.
The main meals I didn't like so much. They had pizza's with a hard chewy base. One day only they had burgers and hotdogs but they weren't hot, it was like a school dinner. I hated that they charged for drinks. They turn off the coffee and juice machines so they can charge you instead. Can't even have a jug of water unless you pay for it. The desserts were very good, lots of choices and were decent.
The room maids.... Twice they walked in whilst we were in the room. The first time, they came in, I said "Hello" and they left. The second time, they continued to come into the room to tell us they want to clean. Fortunately I was out of the view of the door whilst getting dressed. They also kept turning off the power to the room, which meant the fridge would turn off. This was frustrating. The fridge needs to not be controlled by the card switch.
The sound proofing between rooms was good, but could too easily hear people walking past and talking, kids screaming early mornings / night etc.
Personally I wouldn't stay here again as we've stayed in better hotels in Alcudia that didn't have hidden charges.
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