Jessica
We recently stayed at this hotel and unfortunately felt that it did not live up to its 4-star rating, especially considering the price.
Positives:
* The view from the hotel was truly beautiful and one of the highlights of our stay.
* Most of the staff were friendly and tried to be helpful, which we appreciated.
Negatives:
* The fruit served at meals was often unripe, which was disappointing.
* There was only one pool available for regular guests (unless you were part of the "My Favourite Club"), and it was almost always overcrowded.
* Sunbeds were frequently reserved early in the morning with towels, and the staff didn’t seem to enforce any rules against this.
* The breakfast was exactly the same every day—no variety at all.
* Our room was not properly cleaned: the floors were never mopped, and the bath towels were sometimes dirty. Shower had no pressure
* The à la carte restaurant didn’t offer anything special. In fact, the food seemed like it came from the same buffet, just presented a bit nicer.
All in all, the hotel has potential, but the overall experience did not justify the price. With the current standard of service and facilities, it should not be considered a 4-star hotel.
We would probably not come back again.
Kerri Watson
We had a truly lovely stay at this beautiful hotel in Zante. The staff were really friendly and welcoming, always going the extra mile to make us feel at home. The hotel itself was spotless with a calm, relaxing atmosphere especially in the My Favourite area.
One of the highlights was the massage — really relaxing & so rejuvenating! We also really appreciated the special care and attention given to dietary requirements, which made dining here stress-free and enjoyable.
Highly recommend for anyone looking for a peaceful, caring, and refreshing getaway.
Adam Fraguela
It was an amazing holiday - the staff was extremely helpful and kind to us throughout the entire stay.
The food was exceptional - different themed meals each night, with a variety of options.
The room condition was very good, clean, air-conditioned (beneficial due to the heat).
Overall, I would definitely recommend this hotel.
Laura & Kenny Laurie
We recently stayed at AluaSoul Zante, booking a My Favourite Club swim-out room through British Airways Holidays. The hotel has huge potential — the views are absolutely breathtaking, the location is perfect, and the front-line staff were consistently friendly, helpful, and professional.
Check-in was smooth and welcoming, with a glass of sparkling wine and a personal escort to our room. The room was clean and the outdoor Bali bed offered amazing views, though one cushion was ripped. The bathroom, however, was in poor condition — cracked bath and toilet seat, mouldy silicone, no ventilation, and a window that couldn’t be opened. After reporting these issues, the toilet seat was replaced, the silicone was redone, and the window was opened, which we appreciated — but these are things that should have been addressed before arrival.
The à la carte restaurant was disappointing, and the buffet often featured odd food combinations — one night there were hot dogs in an Indian curry sauce. The snack bar was also underwhelming, with very limited options included in the all-inclusive package, and many items were chargeable, even for My Favourite Club guests. This was unexpected and made the all-inclusive feel more restrictive than advertised.
Due to the lack of allergy labelling, especially on salads, I had to rely on staff to guide me through what was safe to eat (I have a shellfish/crustacean allergy). One dish labelled vegetarian even contained ham. After a few days, we chose to eat three meals outside the hotel at independent restaurants, which says a lot.
When I raised the allergy and bathroom concerns with a manager, I was told the bath was “fine” and that I should just ask staff about allergens — a response I found dismissive and concerning. The air conditioning also failed twice, leaking onto the floor and our belongings. While staff did respond and fix it, it was frustrating to deal with repeatedly. One staff member did try to make up for it by sending a bottle of sparkling wine to our room, which was appreciated.
One final point: this hotel is branded under Hyatt’s Inclusive Collection, but the experience didn’t reflect the standards typically associated with the Hyatt name. It felt more like the hotel was simply using the brand rather than upholding its quality and service expectations.
In summary: This hotel has so much going for it — amazing staff, unbeatable views, and a great setting — but it’s let down by poor food quality, allergy safety issues, maintenance problems, and a surprisingly limited all-inclusive offering. With better management and attention to detail, it could be truly exceptional.
Thea Maloney
It was a beautiful place to stay! Lovely Breakfast, lunch and dinner service with variety of food options.
Staff were lovey! Two of the young girls (Alessia and Giulia) were very welcoming, getting us involved with the Activities that are provided throughout the day! Also made sure too chat with people during the Entertainment, dancing and laughing with us all making our experience a great time! Very friendly people! I would defiantly recommend this hotel as a place to stay! Beautiful area too with shops near by.
My Booking
