Emma Culley
Lovely hotel with stunning sea views and a spacious, comfortable room. The staff were very polite and helpful—we had an issue with our mattress and it was replaced the next day without any trouble.
The buffet could use improvement: food options were limited, not always replenished, and dinner ended early at 21:30. We’d love to see more traditional Greek dishes instead of burgers and pasta. Breakfast was decent but could benefit from more fresh fruit, cold fish, and maybe freshly made omelettes.
Drinks were self-serve, which was fine, but having wine glasses and water already on the tables would elevate the experience.
There’s an à la carte restaurant on-site with a 15% discount for guests, but we found some amazing local restaurants nearby instead. Beach towels require a €10 deposit and can only be changed every three days.
Overall, a nice hotel in a great location. A few improvements would make it even better, but we really enjoyed our stay!
Dayana G.
The hotel is very nice. The food is great, but I think there is not enough variety for the snacks in the afternoon. There are several pools you can choose, some quieter than others. It’s not right at the beach, so you have to walk a bit, rent a car or ask for their beach shuttle. All in all is a good hotel.
MillanVj _
During my recent stay at Village Paramora , I encountered several issues that significantly impacted the quality of the experience. Upon arrival, we were unexpectedly required to pay €40 in cash for entry, an additional charge that had not been disclosed during the booking process. Shortly after, I was approached by rude staff and informed that wearing a bikini inside was not permitted, despite being only a few steps from the pool. I was told that this would have been acceptable had I been of a “slimmer build,” which I found highly inappropriate and offensive. The pools were all closed off after 7 p.m., including the private pools. The food was repetitive and of poor quality, with stale bread and fruit, greasy spaghetti very limited variety aside from the salad bar, and unappetizing options served daily. Cocktails were served in flimsy paper cups, lacked alcohol, and tasted like diluted juice. Entertainment consisted merely of staff shouting into microphones. There were far too few pool beds to accommodate all guests, and guests had to get up extremely early just to secure one. The lack of room service, extremely limited spa facilities (just a lady offering foot and back massages by the pool), and a gym restricted to one hour per day which was also not disclosed further added to the inconvenience. Furthermore, the air conditioning was only available for an hour a day and was largely ineffective. Hygiene and cleanliness were also serious concerns: pool edges showed signs of mould, the pool floor was sharp, and our room had bugs crawling under the bed which we had to kill on our first night. Throughout our stay, our room was never cleaned, and no fresh towels, toilet paper, or toiletries were provided beyond a single initial set. The in-room amenities were subpar, with a small “flat screen” television offering only a few non-English channels. Drinks were cut off entirely at 11 p.m., including soft drinks. Additionally, the walls were so thin that we could hear neighbouring guests using their bathroom. Despite being an all-inclusive package, bottled water was not included. That said, there were a few redeeming qualities: the few sun loungers by the main pool were comfortable, the presence of decorative plants added a pleasant aesthetic, the hotel was conveniently located near the beach, and the WiFi connection was decent. However I most definitely would not recommend this hotel to anyone. Very disappointed.
John Williams
Very friendly staff, restraunt food is lovely and drinks okay. Snacks inbetween meals can be lacking if you miss the all inclusive times 🤣 my problem not theirs
Zsuzsanna Baumgartner
Our holiday story: we booked a hotel nearby, where they cancelled our booking 3 days before our departure. 4 of our family has been separated into 2 different hotels.
The holiday agent offered us Panorama Hotel Village and we were very happy and satisfied with this offer and the rest of the holiday.
Our room was clean and tidy, the AC was working perfectly. Due we like to try local cuisine, the selection of meat, vegetables, fruits and dessert were amazing.
Irene, the Reception lady is very welcoming and friendly. Soula, the Manager was very helpful and understanding when we came across with another difficult situation with our joined family members. The bar and the buffet staff were friendly, smile, helpful.
Check in is through an application but you can use it to book a table in their own restaurant and gives you useful information about the bar, pool and the island itself.
We didn't use the pool due we discovered the island and it's unique beaches by our rented car.
There is a Shuttle bus service to the nearest beach and 2 shops, one is on site the hotel and the other is 5 minutes walk below the hotel.
We will definitely book this hotel again if we come to visit Crete.