Tania Brown
We really enjoyed our stay at Sheraton Hotel. The rooms are lovely and spacious. We also had beautiful food and fresh cocktails. We loved the spa, it was fantastic.
The staff was very professional and very attentive.
Its location is perfect, just a few meters from the beach and restaurants,all entertainment areas you might need,ten minutes from the airport.
We will return for sure.
ömer nebil yaveroğlu
We chose this Marriott Bonvoy hotel for a 5-night bank holiday stay due to positive reviews and its beachside location. Overall, we had a great time and would consider returning, despite some easily fixable issues.
We particularly enjoyed the friendly and welcoming service (especially the Bonvoy recognition), the spacious rooms, the large heated pool area, and the prime beachside location.
Areas for Improvement
While the positive aspects made our stay enjoyable, some areas could be improved for a true 5-star experience:
* Arrival Experience: While ample free parking was appreciated, a dedicated staff member to assist with bags and room guidance upon arrival would enhance the check-in experience.
* Hotel Grounds & Room Aging: The hotel's age is apparent throughout, with dated furnishings in common areas and rooms. In our room (228), we experienced a clogged sink, small wardrobe bugs, misaligned bathroom tiles causing water leaks, and an outdated TV.
* Maintenance & Cleanliness: Issues like a broken, poorly taped toilet in the pool area and infrequent cleaning of those facilities were noticeable. Room keys also frequently became invalid, suggesting an older technology system.
* Dining Experience: While the buffet offered good food variety (especially grilled meats), dessert selection could be better. Soft drinks should be included, and waiting staff attention could be improved. Cross-contamination risks at the buffet due to shared serving utensils and unsupervised children at the chocolate fountain are also concerns.
* Service & Amenities: Despite excellent room service and turndown, needing to pick up beach towels from reception daily was inconvenient. Evening activities were also not well-advertised or engaging.
Location & Overall
The hotel boasts a fantastic location, being just 15 minutes from the airport, next to a beautiful beach, and central for island exploration. The nearby mall with a Eurospar was also convenient.
Despite the identified areas for improvement, our stay was pleasant, largely due to the spacious rooms and friendly staff. We've rated it 4/5, acknowledging the potential for a truly exceptional experience with some updates and attention to detail.
Pascal
I recently stayed at the Sheraton Fuerteventura and had a fantastic experience. The hotel is beautifully located right on the beach, with stunning sea views and easy access to local shops and the promenade. The rooms were spacious, clean, and very comfortable. I especially appreciated the variety of food in the restaurant and the extremely friendly, helpful staff who made the stay even more enjoyable.
The pool area was perfect for relaxing, and the spa was a real highlight. Overall, a peaceful and luxurious stay – highly recommended for couples or families looking for a relaxing getaway in the Canary Islands!
A special mention goes to Tom, Alena, Michela, Samuel and all the exceptional staff who went above and beyond to make my toddler's stay exceptional. Their kindness, patience, and thoughtful attention made a huge difference and created lovely memories for our family.
Marcel Cardenas
Was simply spectacular, from the moment we arrived, the staff welcomed us with a smile and impeccable service and the Marco Support a great person. The rooms are spacious, comfortable, and offer a wonderful sea view. The Hesperides Spa is a true paradise, with relaxing water circuits and top-tier treatments. The pools, both for adults and children, are spotless and perfectly designed for relaxation and fun. The dining options are excellent, with four restaurants offering everything from local specialties to international cuisine. The breakfast buffet is varied and delicious, with fresh, high-quality options. Plus, the hotel's beachfront location allows you to enjoy the sea at any time of the day.
For those looking for activities, the hotel offers much more than just relaxation. I had the chance to play on the 18-hole golf course, and it was an incredible experience—immaculate facilities, breathtaking views, and a peaceful atmosphere that made every swing enjoyable. The gym is well-equipped, with modern machines and a spacious area for a comfortable workout. Additionally, for families traveling with kids, the kids’ club is a fantastic feature. My child had an amazing time with the organized activities, games, and friendly staff, giving us adults the chance to unwind with total peace of mind. This hotel perfectly balances luxury, entertainment, and relaxation. An unbeatable experience—I will definitely be back!
ben b
Massive rooms. Spotlessly clean. There have been reviews about the carpets on the landings. Well they are slightly warn but everything else about the hotel is amazing it is an older hotel.
The food in the restaurant is wow. We went b and b because we wanted to eat in local restaurants but the food in the hotel was second to none and ended up eating there more than expected.