Claire Thill
We stayed at this hotel for 7 days in order to relax and enjoy the calm atmosphere. The venue itself is peaceful, modern, chic, and absolutely sublime with its direct access to the beach. Our room was always clean and tidy, with housekeeping twice a day.
The hotel offers many interesting activities, and I would especially like to mention the activity instructors! They are absolutely amazing—very professional, kind, and a real ray of sunshine. We had the pleasure of meeting Alberto and Nicola; they made our stay even more welcoming and are doing an incredible job. Seeing them every day made us so happy and was truly the cherry on top of the cake.
Regarding the food, however, as a vegetarian I was quite disappointed. Of course, there was a large buffet, but many of the fruits and vegetables seemed to be frozen. For a 5-star hotel, I was hoping for much more freshness and more creativity when it comes to vegetarian alternatives.
One small note about the spa: the pool felt a bit too cold at 29°C—maybe consider warming it up slightly! 😂
All in all, we enjoyed our stay, appreciated the friendly service, and would definitely recommend the hotel to our family and friends.
And one last note: the activity instructors, housekeeping staff, and restaurant service team deserve a raise—they truly do their absolute best every day.
Christoph Varenhorst
5-star hotel not meeting expectations – set your expectations at 3-star and you will be fine 😊
Stayed here for one week (Februay -25) with my three daughters, occupying two double rooms on a half-board basis.
First impressions are good. The reception area is nicely decorated and gives a proper 5-star feeling when you arrive. The surroundings are also beautiful, with a truly stunning beach just outside the hotel.
Just outside the hotel area there is a small shopping area, but unfortunately it feels a bit depressing and offers very little of interest or value.
The rooms are clean and functional but somewhat run down. They include a minibar and TV, and while the furnishing is fairly basic for a hotel claiming five stars, the beds are comfortable and the rooms serve their purpose well.
The buffet is of medium quality with limited variation. After a few days it becomes quite repetitive, and eating more than half board here would likely make you quite tired of the food quickly.
The restaurant space itself is also not particularly pleasant. Outdoor seating is limited, and the indoor dining room is noisy and somewhat stressful — it reminded us more of a school canteen than a relaxed 5-star dining experience.
There are two alternative à la carte restaurants. The food there is actually quite decent, especially the teppanyaki experience, which we enjoyed. Unfortunately, they run the same menu all week, meaning you realistically can only visit once during a one-week stay.
The staff are generally friendly and positive. However, many seem relatively inexperienced. Small mistakes and mishaps are fairly common, often due to language barriers, but they are usually handled with a smile.
On the last night of our stay we experienced a leak through the ceiling caused by a faulty AC system. The dripping woke us up at around 5 a.m., and we spent the early morning hours cleaning the floor using towels provided by reception.
Compensation? None whatsoever. We were instead offered extra attention if we ever decided to stay again. In fairness, most hotels would likely have offered some form of compensation for an incident like this.
This hotel has some positive aspects: the beach is fantastic, the rooms are comfortable, and the staff are friendly.
However, the overall experience does not really live up to what you would expect from a 5-star hotel.
Come here, but adjust your expectations. If you expect a 3-star experience in a nice location, you will likely have a pleasant stay. Just make sure you’re not paying a 5-star price, and you’ll probably be happy with your choice.
William Mundy
Gorgeous hotel with a wonderful location right by the beach. The staff were so friendly and helpful and made us feel very at home. There were a couple of tiny issues with the room but these were quickly fixed for us. The food was excellent. Overall would definitely recommend.
Chris Friel
Brilliant holiday – highly recommend!
We’ve just finished a fantastic stay at Iberostar Fuerteventura Palace and honestly couldn’t fault a thing.
Our swim-out room was a real highlight – spacious, comfortable, and had everything we needed. The housekeeping team did a great job, with the room kept spotless and serviced twice daily, which was a lovely touch.
The food throughout the hotel was excellent, with plenty of choice every day so you never get bored. The two à la carte restaurants were a great bonus and definitely worth trying during your stay.
What really sets this place apart is the staff. Every single person we came across was welcoming, attentive, and quick to help – especially when it came to drinks service!
Special mention to ALOU – absolute legend! Always smiling, great sense of humour, and went above and beyond to make sure we had a great time. Really appreciated him sorting the football for us too!
We’re leaving with nothing but positive memories and would happily return again in the future.
Adrian
A lovely hotel. service excellent. Beautiful view of beach. Food/drinks good quality. We would definitely return. Loved the beach bag in the rooms for towels, a really clever idea. All staff are very friendly and hardworking.
