David Henderson
Probably the nicest Hotel we have ever stayed at. The a la carte restaurants serve some great choices and good quality too. They have excellent variety of vegan and vegetarian options available on separate menus or offer to adjust the standard dishes by omitting meat etc.
The buffet breakfast options and evenjng meal options were extensive always with various freshly cooked specials available. The staff were great. Very friendly and helpful and hard working, doing their best to ensure you have an enjoyable time.
It is right beside a sandy beach though swimming isn't recommended as there are a lot of rocks.
The all inclusive option is superb with very little attracting additional supplements. Even premium brands alcohol was included which is great.
There were only a couple of very small things that could be improved and were not enough to merit scoring it down a star.
The TV in out room couldn't show UK channels except BBC world news. They were some listed but never were available. We were told it was being fixed but never was. The mini bar fridge in the room had soft drinks, beer but no wine.
The indoor swimming pool in the spa could do with some TLC as their are tiles missing.
None of these things are serious enough to upset your enjoyment of the place which is great.
We will definitely be looking for other Secrets hotels if this is their normal standard.
Excellent and highly recommended.
Marie Rack
I spent my honeymoon at the Secrets in Corralejo.
What I really enjoyed was how attentive and kind the staff was. I particularly loved the Preferred Club waitresses in the breakfast area, the kind cleaning ladies, the cooks at the buffet restaurant and Himitsu, and the receptionists.
In general I‘ve had a great time at the hotel and would recommend it to anyone who wants to relax, BUT:
Considering how the brand tries to appear as luxurious as possible, I‘d love to see them put the work in.
I could give several examples of the hotel not being 100%, but I‘d like to specifically see work done at the pool area.
I was quite disappointed that the man, who was in charge of the pool area, did not enforce the hotel‘s rule about lounger reservation AT ALL, even after pointing the policy out to him. It is incredibly annoying and frustrating, when a bunch of people reserve loungers at 9 in the morning and don‘t use them for several hours. I really did not feel like fighting for a chair at the pool at a luxury resort but had no other option. You need to do better, guys. This is not it.
The Sugar Reef, Barefoot restaurant and Rock & Ball were closed when we were there. Didn‘t love that either.
Long story short: lovely experience, but at this price point it is disheartening, when customers notice the cracks in the luxury facade.
Tom Fox
Amazing hotel for a chilled and relaxed holiday. Buffet food and breakfast were really good. Italian and Mediterranean buffet nights were 9/10. Oriental and Mexican nights were a 6/10
Pool areas amazing to chill and relax. Rooms were mega with loads of space and massive beds
Jacqui Stone
A wonderful hotel. We have stayed here for a week and absolutely loved it. The facilities are excellent. The food is exceptional- far too much to choose from sometimes. The a la carte restaurants are also very good - portions are though large! We have used the spa and gym daily to try to counteract the food! The staff are very attentive and happy and felt thoroughly looked after. The room is also large with a wonderful sea view.
Only slight down for the week was the piers being closed due to recent storm damage but that couldn’t be helped.
We are definitely planning to return and would highly recommend.
Peter Neuhaus
We are regulars since many years and we are continuing our visits since Hyatts took over. In our view one of if not the best place on the island. Of course, there are always thing that can be critiqued but the overall impression is very good. The location is - for our needs - absolutely ideal as it allows walks to the fantastic Grandes Playas and also into town. The hotel beach does provides wind shields which make a stay on the sun chair more enjoyable. The restaurants and bars offer a great variety if you prefer to stay there. Last but not least it is the staff that makes a difference. Each and every staff member is friendly and takes care of your needs. It might be unfair just to name only two, but my ability to remember names is quite limited. Katia from the front desk and Roxanne from the bar and restaurant team were outstanding. Their friendliness and openness is not the one big chains try to train their staff on. They are authentic, professional and friendly and ensure you are having a great time.
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