Chris Bloomberg
Great Hotel. Location is perfect, close but not too close to the nightlife. We had a great room, fantastic view and spotless. We upgraded to the “Level” which was really worth doing, lots of nice extras that make the whole experience just that bit more special. Breakfast is amazing, although available in the level we had breakfast each day in the main restaurant. All the staff we dealt with were very nice and couldn’t do enough for us. Great stay.
shaik imran
I would like to express my heartfelt appreciation for the exceptional service provided by the guest experience team, especially Martha the wonderful lady who went above and beyond to ensure my stay was truly delightful. Her dedication and commitment to guest satisfaction were evident when I encountered an issue with my shower room. Without hesitation, she graciously upgraded my room at no additional cost, making our experience even more memorable. Her kindness and professionalism exemplify the highest standards of hospitality, and I am genuinely grateful for her outstanding service. Thank you for making my stay so special.
M B
Absolutely loved this hotel, I stayed during the end of August for four nights at the Level.
The room was perfect with a beautiful view of the sea, and the beach.
The food was delicious, with a variety to choose from whether it was breakfast, lunch or dinner.
When not at the beach, the indoor and outdoor pool areas were perfect to relax at with food and drink at your fingertips.
If you want to eat out, the boardwalk has a bunch of restaurants with a wide range of food, I recommend Oceans Beach Restaurant.
Although there was a slight issue with the room they assigned me (my room had a view of a painted roof and not a sea view as was requested), it was quickly resolved.
My overall experience at the Hotel was made all the more enjoyable due to the Guest Experience Team, specifically Christo (pronounced Hristo) Tatiana and Berta.
They were the nicest, kindest and most helpful staff members I've met in any hotel - stopping to chat whenever you walk by and
any issues or questions you had, they will genuinely endeavour to help.
For me the staff make the hotel, and will be one of the main reasons I will come back next year - take care of these 3 and give them a raise!
T H
We had an amazing stay, we didn't want to leave. The variety of free activities all day long, including music shows at night. The breakfast with an amazing sea view. A modern gym with long opening hours. And the friendliness of the staff. All was fantastic.
BUT they do need to improve 2 things:
1) Getting a pool chair/sunlounger can be hard because people from early in the morning put towels on them and "reserve" them for HOURS, without even turning up to use them until much later. This is the hotel's fault for allowing it. Although there is a small sign asking no to do it, nobody enforces it. In fact, you are virtually forced to do it yourself too if you want one. During my stay I saw several people arguing about who was there first or whose towel it was. The hotel needs to be less permissive about this.
2) although our room was non smoking, from time to time some cigarette smell came in through the AC. I guess they were smoking in other rooms or areas and the AC system may be connected to those areas. We would quickly turn it off for a while and restart it later.
Maya Holland
Normally I don’t write bad reviews but I was very unhappy with my stay at the Meliã, which was surprising considering I’ve had a great experience at their other locations.
Prior to our arrival, I called the hotel to ask about noise levels on the property. The hostess assured me that there was minimal noise and that I would experience a quiet stay. This was entirely false, as music played in and around the hotel almost 24/7. If you are looking for a quiet getaway, DO NOT stay here.
The staff were friendly but unhelpful for the most part, seemingly unorganized and uninterested in helping.
The beds were comfortable and the view from our room was beautiful.
If you are looking for a party destination and don’t necessarily care about cleanliness, then this is the place for you. If you want a quiet getaway, find somewhere else.