Nyree Gadsden
Schneider from reception absolutely outstanding. From the moment I arrived, I was greeted with a warm welcome and genuine professionalism. They were attentive, patient, and quick to answer any questions I had. What stood out the most was how smoothly they handled check-in and made the process stress-free.
He was not only knowledgeable but also approachable, ensuring that every detail was handled with care. Whether it was giving clear directions, accommodating special requests, or following up to make sure I was comfortable, they went above and beyond.
It’s rare to encounter a person that blends efficiency with kindness so seamlessly. His positive energy created a welcoming atmosphere and set the tone for a great overall experience.
I highly recommend him
Angel T
We just returned home from this resort. To start everyone was so friendly. From front desk to bartenders to groundskeepers and everyone in between we thought everyone was lovely. Especially the crew at PPG!
Our room was perfect, I liked the design very modern, air works great. We stayed in the platinum level so we had three bottles of liquor and a nespresso machine. Housekeeping was excellent and so was drink service for our mini bar. The coffee lounge was excellent. We enjoyed breakfast and lunch daily at ppg and the last few days we did the Chopin buffet. The hibachi place was not the best I’ve had in resorts but overall I thought the food was pretty good in the restaurants. The drinks were great and there were plenty of bars. The rooftop bar at ppg is beautiful. They had more beer there they had Heineken and corona. It’s definitely better for families than if you want to party. Also at platinum level you can go to the sauna and massage pool everyday which was really nice!
shane khan
I stayed here with my wife and toddler son in April of 2025 and September of 2025
In April I gave GPB a 5 star well deserved rating. Everything was above and beyond. The beach, room service, Food, Staff, cleanliness and modern style. We decided to come back and didn’t realize it is what is called low season in September and October. The price was great this time around and alot of elements were still 5 star. The cons I will say are as follows: the beach was flooded with seaweed due To tropical storms. The Room service staff were less equipped and cleaning was a bit poor. There were alot of mosquitos and sand flies that bite on our balcony and throughout the resort and beach. Off spray just wouldn’t cut it. And the main reason I won’t go back in low season were the few sightings of large sized cockroaches in our room and the main lobby outdoor area. Just a heads up if these are deal breakers for you.
Inês Cabecinhas
Large and beautiful resort!
My stay overall was good! I loved the food, it was really good!
I liked the beach. Compared to other resorts, it was cleaner.
Regarding the room, ours was 1814, the safe, phone, and bathtub didn't work at all! We mentioned it to reception, and they sent a gentleman to fix it, but the next day it was the same. And since we're not people who complain much, we let it stay that way!
Regarding cleanliness, the lady who cleaned our room always made an effort to keep it clean. I don't remember her name, but she was very friendly and helpful. I even asked her to surprise my partner because it was his birthday, and she decorated it beautifully! Another negative aspect was that the large pool was dirty and smelly! But otherwise, I recommend the resort!
Tatiana Gaviria
We had an amazing time overall! From the moment we arrived, the staff was out of this world with their warm welcome and outstanding service throughout our entire stay. The resort itself is breathtaking!!!!!surrounded by nature, with beautiful scenery and animals all around that made the experience even more special.
We booked the Premium Experience, and honestly, it was one of the best decisions we made. Everything felt elevated, and as part of this experience, the resort offered us a beach dinner for all Platinum guests, which was absolutely gorgeous! truly unforgettable.
A huge part of what made our vacation so perfect was the incredible team members who went above and beyond for us. We are so grateful for Ezequiel, Ramon, Tony, Alondra, Vanessa, Roberto, and Genaro!!! each of them made us feel cared for, special, and at home. Their service, kindness, and dedication really stood out and made our stay extraordinary.
We cannot recommend this resort enough and are already looking forward to coming back. Thank you to the entire team for making this such a memorable getaway!
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