Nessa
I was in contact with the property prior to the travel date due to some negative reviews. I have to say we were impressed. The room we stayed in was large and nicely decorated for our anniversary. Aside from the sewage odor in the area of the Platnum member, the resort is absolutely beautiful. The staff were very warm and welcoming. Our first all inclusive, it was very pleasant and worth the trip. We stayed away from the salad bar, drank bottled water, beer and wine only. The food were delicious. The pool and beach were close together and that is just wonderful. A shout out to one of the managers, Manny thanks for helping us arranging our transportation to the airport when we had no cell service. And yes Greisy, one of the staff at the buffet...was very attentive, loving and fun! We would definitely return.
Your Sweet Pea in 4D (Your Sweet Pea in 4D)
We were extremely disappointed with almost every aspect of this hotel. It is very run down. The facilities are dirty. The foam tiles in the children's areas should be brightly colored, instead they are brown from having not been cleaned in a long time. My toddler pulled balloon pieces and bottle caps out of the ball pit. Thankfully I was there to grab them from her before she ingested anything. We had roaches in our room, along with a broken TV. Getting any assistance at the resort was nearly impossible. When we arrived home, we reached out to Expedia to see if they could contact the resort on our behalf. They too had trouble getting anyone over the phone but got an email response three days later, brushing off our concerns. The email even said they were certain enjoyed the pristine beaches and pools. I assure you, nothing about this resort is pristine. If you have children, look elsewhere for a place to stay. This trip takes the cake for worst vacation and best false advertisements to date for us!
Tiffany Xu
I recently returned from an 8-day stay at the Grand Bávaro Princess Resort with my boyfriend at the end of May. We’re both in our mid-20s, and while this was my first time staying at a resort, it was his second. Unfortunately, the experience left a lot to be desired, and I wanted to share an honest account for other travelers, especially young couples, considering this destination.
Arrival & Check-In:
Upon arrival, the resort looked nice at first glance, but the welcome was underwhelming. Staff were available to assist with luggage, which was appreciated, but the open-air layout of the lobby made it uncomfortably hot and humid, there’s no air conditioning in this area, only ceiling fans struggling against the Caribbean heat.
We arrived around noon, knowing check-in wouldn’t be until 3 PM, so we were directed to the buffet to pass the time. Unfortunately, this dining area is also open-air, which made for an uncomfortably hot experience. Flies and birds hovered near plates, which made it hard to relax or enjoy the meal. The food was average at best and lacked variety, rotating through the same limited options each day.
In summary, this stay was disappointing and not at all what we hoped for. If you’re a young couple looking for a romantic or exciting getaway, I’d recommend looking elsewhere. You won’t get much value or enjoyment here. However, if you’re a family seeking a budget-friendly, kid-oriented resort, it might be more suitable.
Would I return? Definitely not.
FILIPPO RUBERA
We enjoyed our vacation in this resort, however there are a few things to improve. Service quality was not consistent, some employees delivered outstanding customer service while others were rude, maybe more training required. Positives: resort gardens, rooms confortable, plenty of options for dinning, nice well maintained beach. Negatives: room cleaning was poor, we all got sick eating buffet food, reception desk never picks up the phone, one day fresh towels were not left in room and had to wait for over an hour for these to be delivered, in premise everything is overpriced, rude treatment at front desk by some employees.
Liliana Di Cesare
First Schneider from reception was very charming, nice, helpful made my check in experience great and smooth. He was so welcoming he got us drinks as soon as we got to the desk. Had our room ready so quick he was honestly amazing.
The Hotel was wonderful, Beautiful, more the one I expected.
Was a great experience since we stepped a foot in the resort. I recommend 100%
My Booking
