azuline Hotel Pacific

Marek Łatka

We've spent an amazing Ibiza Holidays staying at azuLine Hotel from 30/08/2017 till 06/09/2017. Food was delicious, so many choices for everyone. Half-board was a great choice, especially that we were spending most of the time outside the hotel. Going out right after the breakfast and returning to have a dinner. Hotel's staff was very kind and helpful. Rooms were very clean with comfy beds. The price of stay was very low! We can really recommend this hotel to everyone!!!

Stacey

DO NOT BOOK THIS HOTEL. We had a confirmed booking at azuline hotel Pacific for 5 months and arrived at 9pm to be told there were NO rooms available. The receptionist took our names and passports and casually told us we’d be sent to a hotel 30 minutes away. We refused as we booked this location for a reason and were basically left stranded. The staff showed zero urgency, zero care, and no interest in helping beyond telling us to go 30 minutes away. To make it worse, the hotel hadn’t even informed love holidays. We were left standing in the street with our luggage for 2 HOURS on the phone trying to sort accommodation ourselves late at night. Absolutely shocking organisation and customer service. A completely stressful start to a holiday that was booked months in advance. Avoid at all costs

Noelle Lomanto

I arrived last night. My first impression were, wow, the receptionist is so friendly! My room was upgraded from a single to a triple for free. There were a couple of free bottles of water and nuts. The room was immaculate. Dinner and breakfast have been great. I feel so happy to have chosen this hotel, do it. Book!

poppy seago

Really really pleasantly surprised with the hotel. Very clean, great location, great dinner and breakfast buffets also. The staff were so lovely especially the receptionists. Carla was amazing, a real asset to the company. However there is one member of staff - Debbie who completely ruined our last morning here with her disgusting attitude. At breakfast she accused us of trying taking food out of the buffet - which we were not. I told her she should not come and accuse us of something that we have not done especially in such a rude manner. We were made to feel so uncomfortable. Later I watched her tell a woman she couldn’t eat a packet of crisps at the pool (which to me is unheard of). She then stormed over to a group and shouted at them saying ‘everything you have with you now must go’ and she started invading their space aggressively and going through their bags to see if they had anything else with them. They had a couple of glass bottles of beers which are not allowed either which is understandable but the way she approached them was so aggressive. I work at a hotel myself and would never go through a guests bag and invade their space like that. She told one of the guests that they should come with her now and speak to the director so they can decide whether the guests can stay here or not. She could’ve calmly told them the bottles were not allowed and they would’ve listened, they were very reasonable. Every other staff member has been so lovely Debbie however was NOT, she is a serious hinderance to the company

Johnny vidal

I am disappointed to provide a one-star review following a recent stay. Despite having a confirmed reservation for earlier this week, I was informed upon arrival that my room was unavailable due to a technical issue. While the location remains excellent conveniently situated near the airport bus link the service fell short in several areas: • Lack of Communication: I received no prior notice via email or phone regarding the booking issue. • Check-in Experience: Upon arrival, I waited several minutes at reception while being ignored by staff, despite their awareness of my presence. • Inconvenient Relocation: The initial alternative offered was a 30-minute commute away. It was only after I formally complained that a more reasonable 10-minute alternative was provided. As my visit was for personal rather than leisure, these logistical failures were particularly disruptive. I hope the management addresses these communication gaps.