Rosa K
I stayed at this hotel for a week over a month ago and was charged twice on my debit card for the reservation. Despite acknowledging it was a glitch in their system, they have still not refunded me. Their management keeps saying “it’s under investigation,” which is completely unacceptable and unprofessional.
The hotel is definitely not a 5-star standard. The room was very small, there was no parking, and while the location and sea view were great, the overall experience was extremely disappointing.
The reception staff were polite and helpful in person, but online communication and management have been a complete disaster. I find it unfair and will be taking this matter further.
julia kust
We visited the restaurant but did not stay at the hotel. Let me just say that the view alone is incredible. The food and the service did not disappoint either. The wait staff was attentive and knowledgeable. The food was phenomenal and we asked our server twice to please tell the chef how talented he was and how much we enjoyed his creations. It’s rare that you find a spot that delivers this well! Our server Lucia was incredible and made our evening. Five stars!
DUNCAN Taittt
We were given a very nice room, everything very clean. All the staff were friendly.
The food at breakfast is of good quality.
The reception (Claudia) staff was warm and professional.
We will be back for sure, and recommended if you want to have a special and luxury experience in Benidorm.
naif #
What truly stood out during my stay was Mohamed’s professionalism and kindness. overbearing, and his calm, respectful attitude made a big difference. It’s rare to come across service like that much appreciated.
Sandamali Medagedara
Here’s a polished review based on your experience:
Our stay at this hotel had both positives and drawbacks. On arrival, we were welcomed with an alcoholic drink, but only two glasses, not served on a tray. As we don’t drink alcohol, we asked if there were any non-alcoholic alternatives like juice or soft drinks, but were told there were none. However, the next day, we noticed that new guests were given drinks served on a tray with nuts. While I don’t believe we were intentionally treated differently, this might have been due to inexperienced staff.
Breakfast was lovely, and the hotel itself offers a beautiful view with well-maintained rooms. However, we had half board for three nights, and the à la carte menu remained the same throughout. By the second day, I found it difficult to select something new, especially as I don’t eat meat. There were very few options and no dedicated vegetarian dishes on the menu, which was disappointing.
On a positive note, when I mentioned that we wouldn’t be dining at the hotel the next evening, they kindly offered us the option to dine at one of their other hotels for a buffet dinner, which was a thoughtful gesture.
Overall, while the hotel has a lot going for it in terms of ambiance and views, the dining experience, especially for non-meat eaters, could be improved. Some better staff training and more inclusive menu options would make a big difference.
My Booking
