Puig de Ros

Vicky Ryder

We have just got back from 11 days at this great hotel, our family of 10, (6 adults and 4 children aged 2,4,10 and 14). Mouhcine welcomed us and was extremely kind and helpful the whole time and is a credit to the hotel. All staff were good and they provided entertainment and extras for the children every day from candyfloss, foam party, balloon modelling etc. The adult entertainment after the children's disco was brilliant with some great bands/singers. Food - what can I say just brilliant with a theme every night which was superb plus still providing freshly cooked, burgers,pasta, pizza, chips etc etc. Gala night was fabulous. The only slight negative is my son is a Celiac and not many dishes had signage which said what was gf. Only one of the Chefs spoke English he was helpful but busy too, better signage would have been better for all concerned. Pools and facilities were fabulous. Location - you can walk 20 mins to a beautiful cove but very rocky (no sand). Slippy rocks. However, if you wanted the sandy beach there was a free coach from hotel 2 days a week and into Palma 3 days a week. Also bus stop right outside hotel with Regular service. In all we had a fabulous holiday here. A big thank you all and a big thank you to Mouhcine, not sure if he was a Manager but if not I think he certainly should be!!

Craig Inward

The Hotel was fantastic. The beds were really comfortable, always woke up refreshed after a peaceful sleep the room had great air-con too. The animation team were superb. Really made a fuss out of us and we joined in on most events. I earned the nickname "Legend" which stuck for the holiday. Nothing was too much trouble for the team and they made our holiday. Plenty of activities to do with them daily. The food was lovely too. Plenty of choice and lots of local themed dishes not just the usual pizza and chips (although you can have that too should you want it). Free WiFi throughout the hotel with adequate speeds, heated outdoor & indoor pool, The water slides were fun too. The hotel had free buses to Palma which you could pre-book, we went and thoroughly enjoyed our day. Hotel location was different, its not in the tourist-y area so no souvenir shops on your doorstep - (But I like that, the area was quiet and great walks to the rocky beach with stunning sunsets too. There was a major supermarket to the left of the hotel and on the right a small shopping centre with more smaller supermarkets, restaurants, all within walking distance) My minor critique was I felt the bars were understaffed so you would have to queue for your drinks/bar meals but not excessively. We went mid September so it was quieter I guess. I would come to this hotel again without question.

Jayney Taylor

What can I say about our holiday to best delta…. From arriving to leaving everything about our stay was absolutely fabulous! The welcoming on reception, we were always greeted with a friendly smile and chat. The food was amazing! Every night a different theme and always lots to choose from! The outstanding live food stations were phenomenal! We stayed for 2 weeks and never got bored with the food! Our favourite was the Gala night! The staff worked so hard too! The pool was great it didn’t open till 10am which was great as there was no sun bed wars and honestly no need anyway as there was always plenty of them! Yes a bit of a queue sometimes at the bar but that honestly didn’t bother us at all! The room was very clean and bed was comfortable! Always cleaned everyday and the girls were lovely and always greeted us! The evening entertainment was also great! Lastly the animation team. Boy they work so hard! They honestly don’t stop! They quickly learned our son’s name and got him involved in all the activities which he just loved! The area around the hotel is quiet and residential. Which we actually liked! There’s a large supermarket and a good few cafes and restaurants and a fantastic bakery just minutes away. Again everyone was so friendly. We will definitely return with more family next year!

Esin Mustafa

All of the personnel was very kind and helpful. Rooms were cleaned every day, food was fresh and incredibly tasty. It was actually the quietest hotel we've been in! We got in peaceful sleep without disturbance. However the location is very far from the beach and the bracelets weren't working on the door on our last day, even though we have time until 12 my husband got locked out of the room

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Just arrived home today. Absolutely loved this hotel. The main manager man was so so helpful he went above and beyond and if ever we had any problems he would go out his way to solve them, he spoke fluent english and was so helpful ( didnt get his name tho) as of all the other staff all very friendly and work so hard.the hotel offered fabulous food every day, with each day being different, the entertainment throughout the day was great for all ages , we had a fab foam party during the week which lasted well over an hour that was fantastic. Literally had the best time I crnt fault the hotel at all, very clean... well done best delta team 😀 from lisa, Harvey and ann room 203

Kat Grace

Just returned from a week at this hotel. Hotel itself is lovely looking, clean and mostly friendly staff and cleaners. We were put on the top/ 5th floor with a 6 month old baby, which was far from ideal with lifts that weren’t safe. The one sensor on each door was temperamental to say the least and tried to close on you mid way out. We did ask to be moved to ground floor but was told twice to come back the following morning as the hotel was full. On the 3rd morning, after the lift door had hit my daughter in the head, I kicked off at reception and was told we’d be moved the following morning. However the following day we decided we couldn’t be bothered with the hassle of moving both rooms for the sake of a few more days. Unfortunately, it was the food that ruined the whole stay. With five children, we booked all inclusive so we wouldn’t have to worry about what to feed the children. The food was honestly awful. No variety. No other options if you didn’t like what was on offer. Meat so processed we couldn’t even tell what it was. The snack bar was just chips and whatever was left from breakfast and lunch. This was our first bad all inclusive experience and unfortunately would never return to this hotel. After reading recent bad reviews about the food, I’ve noticed the hotel always reply saying they have themed nights and do show cooking.. We certainly didn’t see any of that on our weeks stay! Lifeguards had it in for our boys, trying to stop them from using the slides saying they were too big, despite adults using them. After one lifeguard got physical with my son, the manager came and ended up having an argument with the lifeguards, basically telling them to back off. Couldn’t fault the manager to be fair, sorted every problem that people went to him with, and there were a lot of disgruntled guests for various reasons. Hotel has the potential to be so much better. Pools are perfect, but unfortunately they close at 6.30pm which seemed silly early. I noticed that the hotel was closing at the end of the week of our stay for end of season and wondered if they just couldn’t be bothered with catering as they knew they were closing in a matter of days. Frozen profiteroles at breakfast did kinda feel like they were trying to get the freezers down 😂 Would put this at a 3* at best.

Helen Cherrington

Just returned with from a week all inclusive with my husband and two children (aged 10 and 2) and had an amazing experience! The animation team were fantastic as were the shows we watched during the evenings. Food was amazing and a lot of different range which changed daily! Bar service was very good and all staff were very friendly! Pools were all amazing and enjoyed being able make the most of spending the time in them! Hotel room was spacious and bed very comfortable! Hotel was very clean throughout. The only reason I couldn't give 5 stars was because we asked for a late checkout and were originally told yes and to pay the following day before 11am. When we went to the reception to pay the following morning we were told we weren't able to check out late which made our morning a lot more of a rush and stressful when thought we had extra time as we were previously told we could. Otherwise, I would rate 5* Overall, brilliant experience and would definitely go back or recommend!

Aaron-Kyle Davies

Lovely hotel situated in a residential area which is very secluded and a short walk away from rocky coves. The nearest beach is a bus ride or rental away which the hotel were amazing at sorting next day for me The hotel provides free buses to Palma as-well as multiple excursions The food was 100% the biggest downfall on the hotel as-well as the cleaners walking in without knocking with do not disturb signs on the door!!! I am overall satisfied with the hotel but don’t think I’d revisit due to the food

Marcin Gajewski

firstly, saw 3 huge cockroaches in the lounge room which shows how unsanitary this hotel is and how there's no pest control in place, furthermore there were ants in my room. Secondly, the food selection is very limited definitely not at a 4 star level, if you don't come to meals early the foods cold and there's no cups, bowls and cutlery it's as if the staff can't keep up. Finally, the hotel asks for money for absolutely everything, table tennis paddels = €10 deposit, bingo = €1 for a literal pen, pool towels = €20 deposit. Also the floors are quite slippery inside and outside however the pools are lovely. On a positive note if you arrive late at night to the hotel the restaurants usually open with bread, ham and cheese so you could eat something. Overall I genuinely don't think I'd come back.

Liv B

Clean hotel, with good facilities, spacious and well-kept rooms. At the reception you can find everything: Excursions, car and scooter rentals, towels, ping-pong, tennis, cards …, and everyone is very friendly. The restaurant and bar are what you’d normally expect from an all-inclusive. The evening entertainment is varied: there was live music, flamenco, dance nights, karaoke, etc. … you won’t get bored. During the day there are also activities. The problem is that some of the entertainers seem like they’re being forced to come to work … not pleasant at all, especially if you’re not wearing the bracelet gray or if you’re not French… I don’t think there should be any competitiveness between the English and French guests, simply the same service for everyone… if something is done in French, it should also be done in English… after all, we have all paid to enjoy the entertainment, and the fact that some of the staff literally don’t even come to talk to you because of the color of your bracelet seems shameful to me. Luckily, at least two or three of them do pay attention to the rest of the guests…Above all, I would like to thank Alicia, who was attentive to my little one the whole time to make sure she never felt excluded for not speaking French. She is so good with all the kids, you can see the difference when she's not the one making the mini disco.. My biggest surprise came today during the sangria activity, when these unfriendly entertainers joined the French guests to do karaoke and run contests on who could drink the sangria the fastest — of course, all in French. ¿¿ Is this even allowed at work?!!! I hope my review helps others know what to expect from the hotel. I would like come back. But I hope the rest of the team will change their attitude towards non-French people.