Phoenix Sun Hotel

shkar mustafa

Phoenix Sun Hotel is absolutely brilliant. The staff are friendly and can’t do enough for you, which really makes you feel at home. The food is spot on – breakfast, lunch and dinner are all fresh, well cooked and there’s always plenty of choice. Rooms are clean, comfortable and kept to a good standard. Overall, it’s a lovely place to stay and I’d happily come back again.

Annaleigh Soderberg

Rooms were nothing like the photos. nobody spoke any English (I'm not so uncultured to assume they would be fluent, however when accommodating international guests it seems odd to not be able to communicate. Our room was full of ants, very run down and grubby, mould all over and despite trying multiple times, nobody could understand our complaints. The beds were solid as a rock and we had only one awful pillow each and even the double bed had one regular blanket and then one spare scratchy brown one which couldn't cover two. We had just one coat hanger and one half of a toilet roll, we gave up asking for more in the end so just bought some. The sink took over 10 minutes to drain as it was so blocked and the whole bathroom was filthy, there were holes in the walls, shattered floor tiles and it just looked very tired. The food was terrible, no labels on anything and the same old thing day after day. Breakfast had no pastries, no toast, just lots of salads, a few cheeses and very reformed slices of meat and chips. Drinks were all served in the thinnest plastic cups known to man so kids were spilling them all over and not one person could understand my request for Diet/Zero/no sugar versions, I even tried Google translate with no luck. The snack bar serves just one item each day along with fries. There was no ice cream or anything without an extra cost. Pool was good, however all the activities were only in Turkish and so we found it difficult to join in. I have stayed in much nicer, cheaper and less star hotels. Our balcony was a large concrete slab, we only had large glass door, which faced a wall and a pile of rubbish, no windows, no chairs or anything.

Gerda V

The main idea is attitude😉 realizing that this hotel's offers are really cheap and reading comments on Google, Booking and elsewhere you can't expect much. Lots of greenery and space for beautiful photos, quite a good main pool, maintained, cleaned, toilets are also maintained. The children really liked the pool, water slides are turned on for an hour in the afternoon, but there is no person supervising. A snack bar is open by the pool from 11 am and 3 pm (Turkish snack in the morning, burgers or panini in the afternoon), the bar is open from 10 am to 6 pm. Helpful bartenders, local drinks undiluted. The maids clean the rooms according to your wishes, we only changed towels and replenished supplies. Food. Breakfast is poor, lunch and dinner are more varied, more focused on Turkish cuisine, but you can definitely eat a hearty meal. (Tourists accustomed to English breakfast will be disappointed, they especially complained that they only eat fries). In the evening, they grill fish and chicken. There is little fruit, but there is always fresh watermelon. We did not get food poisoning, although after reading the comments I brought a lot of medicine, but neither the adults nor the children needed it. We changed rooms because we did not like the first one they offered. The second one was fine. The room is simple, but the beds are quite comfortable, the air conditioners work. We brought insect repellent 🙈🙈, but we did not need it. One child is allergic to dust mites and often needs medicine in hotels after 2-3 days, I was surprised, but he did not even sneeze here 👌🏻 We could dwell on the need for cosmetic repairs, it would be needed in many places, but it did not bother us. Many stairs, no elevators, one of the managers (who oversees the dining room and bars) is very rude, rude to guests and staff, but all the other staff are very helpful, cheerful, clean, running around, trying to remember little things about the guests. The evening program is short, but interesting, every evening is different. About 1 km to the sea., the coast is dirty, didn't like it, so we used the pool, booked a boat trip👌🏻 Considering the price, we had small bills for tips and everything was really taken care of. Audience: 30% Turkish, 20% English, 20% Polish, a little bit of everyone else, there were also Germans and Swedes. The evening is quiet, the program ends around 11 pm. Not too many drunks are seen, no one is fighting or shouting, music can be heard a little from the city.

elissa

the location was beautiful, however the hotel is nothing like the pictures. although we paid for all inclusive, the food was awful so we went to local restaurants which were a lot nicer. the soft and fizzy drinks were lovely but the alcoholic drinks didn’t have any effect on us whatsoever (unless you literally drank all day) the entertainment was very poor, on one occasion a man called murat asked all the women to get up and do a “sexy dance” which is completely inappropriate. this same man constantly pestered my auntie, asking if she has a boyfriend (when she said yes, he said that her boyfriend doesn’t need to know about them) and said that he wanted to have intercourse with her. it made us all feel quite uncomfortable for the rest of our holiday, especially since this man threatened us - he said that “english people struggle to get travel insurance and can get lost at sea” days before we went on a boat trip… we heard that the hotel is getting demolished at some point so it makes sense i guess.

Zoe L

First time at this hotel and we loved it . We loved the area and the food was lovely . The pool was the best , it’s so big and the slide is brilliant. The pool snacks were also amazing The entertainment is amazing thanks to the entertainment manager, thanks to his incredible team. We had the best holiday