Yurii Vrublyovskyi
From the very beginning, everything was handled perfectly. Every time I needed assistance, the staff was kind, attentive, and genuinely willing to help.
I would like to give special thanks to the hotel manager, Karina Mejias, for her understanding, care, and personal approach to my needs. She went above and beyond to make sure everything was comfortable during my stay.
Thanks to the wonderful team, my experience at the hotel was truly pleasant. I left with only positive impressions and would happily choose this hotel again.
Mialy Diebold
I have been travelling the world and I have experienced a lot of hotels and 5 stars hotel and this is not a 5 stars hotel standards. I have to say the staff is extremely nice and they work really hard and long hours! So congratulations to them for making this place a bit more enjoyable.
The room are not good. Windows are not isolated when it’s windy and raining the window door just keep making noises it seems like it’s gonna explose. You can hear so loud the rain in the room. The bed is so hard and we are couple and we have been given a twin bed bedroom. We were a family of 4 couples and none of us got double bed.
The food is not good. For the buffet it’s always more or less the same options which i understand but it’s very oily and fat. Once you live the buffer area your clothes just stink and smell. There’s no air in the restaurant its very hot
Indoor pool is cold
This place really need some hardcore renovation and sorry but I believe that owners have enough money for it to happen
But please don’t say that it’s a 5 stars hotel cause it is truly not
L J
Stunning hotel. We were fortunate to be able to stay here when our flight home from Funchal was grounded due to high winds.
The hotel lobby certainly has the wow factor and it also has beautiful gardens that stretch down to the pool and jacuzzi areas. It is also close to the beach, which has black sand.
The hotel is all inclusive and the food is amazing. When we stayed, the theme was French cuisine and there was plenty of choice and lots for us to eat as vegans. Everything was delicious and fresh. The staff made sure our wine glasses were always topped up.
There is also a bar where the entertainment takes place and this has a cocktail bar as well as self serve areas and a snack bar. We enjoyed the board games and musical entertainment.
The indoor pool was a bit cold but we enjoyed our swim and the sauna and outdoor jacuzzi.
The rooms were very clean and well maintained. Our balcony overlooked the beautiful garden.
Thank you for looking after us during a difficult situation and making us feel like welcome guests. The staff were all so kind to us.
david zita
Overall it was a fantastic a break i really needed. Staff fantastic, moody maids (but maybe a few bad days). Food was wonderful and plentiful. Sauna and indoor pool lovely. Forget the gym it's tiny. The pools excellent,drinks selection fantastic, I'm not going to be too picky but the rooms let it down. Tired, cobwebs,dusty, not the cleanest, empty shampoo not topped up all week, had to leave notes for the maid to top stuff up. Pillow cases had old mould marks. Towels mega thin and rough.
Feel like I'm a moaner but when you're paying good money for 5* you expect it.
Doesn't help i suppose that my wife is editor/owner of a luxury lifestyle magazine and we are spoilt when going away by hotels, you only see the best they have to offer.
Matt G
This is most definitely not a 5-star hotel, at best 2 to 3 stars. We had a lovely 7 nights in a hotel which was rated four stars and was a much, much nicer hotel (modern, clean, no cockroaches, nice food etc.). My partner and I were staying for two nights due to a cancellation of all flights (weather) and this was the hotel Jet 2 arranged. In hindsight, I wish I had just booked my own accommodation.
The first room when we arrived had a very strong moldy smell and had bird poo all over the balcony. The bathroom was also moldy and about two plug sockets it the room. My partner is pregnant, so we asked to change due to the potential health issues. The staff were very helpful and moved us to another room. This room was a little musty but not as bad. However, we then had ants and cockroaches to attend with, so I guess they probably have no good rooms.
The hotel is very dated, and needs a refit (starting with the bedrooms). I am not a fussy eater, but the food was terrible. As stated in other reviews, the only good point going for the hotel is the staff.
The outdoor space and gardens were nice and good access to the beach.
I would not repeat not book this hotel.
Also, if your flight gets canceled, definitely book your own hotel room. I can see why the airlines book this at a rock bottom price.
My Booking
