Mellissa Schulman
I was pretty disappointed. So excited for this specific trip. The hotel itself is very pretty. We did have a great view of the sphere. I think there are better locations of other hotels with things directly outside their door than the MGM.
Back to the room... We checked in late at night. Put our stuff down. How in the dresser the way most people would. Put our stuff down on the dresser the way most people would. The entire dresser was sticky. It had thick condensation rings. and it was completely gross. It was also hair stuck to the walls in the shower. And the alarm was set for 6:30 a.m.
So I used my hand sanitizer and cleaned the dresser and the shower and turned off the alarm. And there were crumbs left on the carpet
Following day called housekeeping and asked them to have the room completely cleaned as there was a new guest.
Came back to the room later that day. Beds were made fresh towels.... And then... What I didn't notice previously was the nightstand was also incredibly sticky with condensation circles
Long story short, I ended up cleaning the entire room, short of changing sheets and vacuuming. The staff insisted they did the cleaning even when management came to the room and I showed what wasn't cleaned. Not only did I do their job, but I also cleaned up after a previous guest.
This was thoroughly disgusting.
The end of the results is the front desk took off the resort fee for our 3 days and comped us a meal.
Personally, I would have rather had a room that I knew was cleaned properly
Melinda Robles
We had a wonderful stay at the MGM Grand and would definitely return! From the moment we arrived, the customer service was excellent—everyone we interacted with was friendly, professional, and eager to help. We arrived before the 3 PM check-in time, and we were pleasantly surprised to learn they offer complimentary luggage storage, which made it easy to explore the area while waiting for our room.
The room itself was spotless and very comfortable. It came with amenities including an iron and ironing board, a safe, and a large screen TV. One thing to note: there isn’t a standard fridge in the room—only a sensored mini bar that incurs a $50 fee if opened. However, the hotel does offer the option to rent a fridge for an additional charge if you need one.
The property has an impressive selection of restaurants and bars—there’s truly something for every taste. While the food and convenience items on-site are on the pricier side, there are a Target, CVS, and Walgreens within a reasonable walking distance, along with several nearby restaurants and shops, making it easy to grab affordable meals or last-minute essentials.
We also appreciated how easy it was to get around. The MGM Grand has direct access to the monorail and is right on the Strip, making it simple to explore Las Vegas without needing a car.
Checking in through the MGM mobile app was super convenient too. It gave we the option to use a digital key, though physical keys are also available. We really liked the added security measure in the elevators—you have to scan your key to access your floor, which made me feel safe during my stay.
Overall, the MGM Grand offers excellent service, clean and comfortable rooms, and a prime location with great amenities. It’s a fantastic place to stay in Las Vegas!
Susan Jansen-Mitchell
First time staying at the MGM Casino resort. We will now stay only here yearly when we come to Las Vegas, the service was Exceptional. Room in North Tower was clean with beautiful view of the strip & sphere. Cleaning staff was nice and cleaned our room spotless. Pools were heated. Everyone was very helpful. Mia at check-in and our check-out was so friendly we love her.
Maryanne
It was such an amazing experience staying at MGM grand for our recent trip to Vegas! Checking in was easy and you can actually scan a code and do it yourself. It’s conveniently located and has lots of food choices. The resort is clean and well maintained and the smell going to the studio tower is just amazing! Our hotel room was nice and cozy and while we forgot to leave a tip for housekeeping, I hope this review will make up for it! Thank you so much for your housekeeping staff who went above and beyond! We’ve never experienced staff that took such gentle care in cleaning our room and arranging our little things back in a loving manner! Also..we spotted a housekeeping manager down the hallway and we asked for extra towels to save them a trip and he was beyond friendly and helpful and accommodating! We appreciate it so much and we can’t wait to go back again. If you want the 5star service come and check in here at MGM!
Dylan Thomas
Fantastic. Great food great people I loved every minute of it. I chose this ace because of Dean Martin! The Roasts of the greatest comedians ever took place here and every re-run now bring me closer to my all time idol. The crooner from stubeneville Dino Crocetti...whoever manages this hotel and casino, I take my hat off to you! Fantastic is all I can say. Amazing job everybody ❤️
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