Mellissa Schulman
I was pretty disappointed. So excited for this specific trip. The hotel itself is very pretty. We did have a great view of the sphere. I think there are better locations of other hotels with things directly outside their door than the MGM.
Back to the room... We checked in late at night. Put our stuff down. How in the dresser the way most people would. Put our stuff down on the dresser the way most people would. The entire dresser was sticky. It had thick condensation rings. and it was completely gross. It was also hair stuck to the walls in the shower. And the alarm was set for 6:30 a.m.
So I used my hand sanitizer and cleaned the dresser and the shower and turned off the alarm. And there were crumbs left on the carpet
Following day called housekeeping and asked them to have the room completely cleaned as there was a new guest.
Came back to the room later that day. Beds were made fresh towels.... And then... What I didn't notice previously was the nightstand was also incredibly sticky with condensation circles
Long story short, I ended up cleaning the entire room, short of changing sheets and vacuuming. The staff insisted they did the cleaning even when management came to the room and I showed what wasn't cleaned. Not only did I do their job, but I also cleaned up after a previous guest.
This was thoroughly disgusting.
The end of the results is the front desk took off the resort fee for our 3 days and comped us a meal.
Personally, I would have rather had a room that I knew was cleaned properly
Susan Jansen-Mitchell
First time staying at the MGM Casino resort. We will now stay only here yearly when we come to Las Vegas, the service was Exceptional. Room in North Tower was clean with beautiful view of the strip & sphere. Cleaning staff was nice and cleaned our room spotless. Pools were heated. Everyone was very helpful. Mia at check-in and our check-out was so friendly we love her.
Lidia Souza
I want to leave a special thank you to the amazing front desk staff at MGM Grand Resorts, especially Cynthia. She was incredibly kind, thoughtful, and went above and beyond to make our stay wonderful. From the moment we arrived, she was so sweet, friendly, and attentive.
I have a coconut allergy, and she took it very seriously!! She personally checked all the products in our room and even left a note for the housekeeping team to make sure they avoided anything with coconut. That level of care and attention truly made me feel safe and cared for.
It’s rare to meet someone so genuine and dedicated to guest comfort. She absolutely made our stay even more special. Thank you so much for your kindness and professionalism!
MGM is always our choice when we're in Vegas.
Thank you, Cynthia. We can't wait to come back to Vegas.
Daniel Aaron
Absolutely wonderful experience staying here. Check in was amazing since its all on your phone (seriously, more places need to do this). Self parking was easy to find and much more useful than trying to valet or constantly uber around Vegas. The rooms were very modern, clean, and had great staff keeping them that way. They are on the smaller side, but this is a place to crash for the night, not "live" in. Perfect location on the strip; not too far away from attractions, but not in the middle of chaos. Casino was spacious with lots of games and they had plenty of VERY good restaurants. Try out WolfGang Puck! Overall, highly recommend.
Jacqueline Dupuis
Had a wonderful weekend at MGM Grand! Came in for the Paul McCartney concert, walking distance to the shuttle for Allegiant stadium. Monorail stops at the hotel, great for hopping on and off to see the Strip. Room was great, gaming was fun, and the restaurants were fantastic! And the pool was wonderful to relax and recharge for the final afternoon. Can't wait to go back to LV and the MGM Grand, always a great getaway!
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