Panna Szabó
We had a very nice stay at this hotel in October. The entertainment team was great! A big thank you to Bianka she was very kind and friendly. My kid loved spending time with her in the kids’ club and always had a lot of fun.
The room was clean and nice, and we felt comfortable there.
The only thing we didn’t like so much was the food. It could be better and have more options.
Overall, we had a good holiday and we would come back again!!!
Gurmukh Neote
We stayed for a week on the all inclusive package and overall found it to be great value. The food was excellent every day, fresh and varied, and the pastry chef’s desserts were a real highlight. The staff, once the room issue was sorted were friendly.
The room itself was comfortable and clean, but quite dated, and the overall feel of the hotel is more like a good 3 star rather than a true 5 star. The first room we were given was the wrong one, but it was resolved the next morning by a helpful staff member.
The WiFi was the weakest part of the stay. I had a few remote work days and the connection was so unreliable that I had to use my mobile hotspot instead. Anyone who needs solid internet should keep this in mind.
The location worked well for us because we had a hire car, but it is outside the main town area and not very walkable. With a car, reaching beaches, restaurants, and activities is easy.
Overall, once we dropped our expectations of a true 5 star, we enjoyed our stay. The food was fantastic and the staff were lovely. With better WiFi, fresher decor, and a more luxurious feel, the hotel has the potential to match the five star label it advertises.
Gemma Pearson
I have just arrived back home after a week’s Christmas break at this hotel. This was our first Christmas holiday and want to give my honest opinion.
Hotel is beautiful and in a good central location to travel around the island, we hired a car for several days which was an added bonus.
The room was clean and well maintained and the maid service was everyday of our stay, bottled water was supplied every day.
Food was ok not the worst I’ve ever had at an all inclusive resort.
Service in the main restaurant was good and Nahar was a ray of sunshine who made so much effort engaging with clientele every day. The restaurant manager on the other hand just paced and watched over the staff with quite a stern look. The hotel manager regularly came and spent time engaging with holiday makers. Maybe the restaurant manager could take note.
The staff work hard and were all pleasant.
The entertainment WOW
For a hotel of this standard the entertainment choices were in my opinion some of the worst.
The saxophone guy was good but the one male singer they had was awful but his double act female singer saved the evening as her vocals were way better.
Christmas Eve gala night our arrival night we booked at reception when we checked in.
All I can say is carnage the organisation was something like a sketch out of faulty towers! We hadn’t been booked in by the receptionist and the que was massive. We got asked about 10 times for our room number to be told no booking wait in line. When we did finally arrive at the desk to be shown to a table the manager the proceeded to shout at the staff as people had been put onto the wrong tables and were told to move even if they were eating, we finally got seated but didn’t have a clue where we went to get food etc the food was very disappointing and service this evening.
Overall we did enjoy my stay and made light of the situation, the hotel and grounds made up for it and being with my loved ones. Would I stay here again YES but only in the main season when everything is available.
Iulia Dezmirean
This hotel was amazing and the food was great. However, what really made our experience be one of a kind was the massage .
Virginia is an incredible massage therapist; she gave me one of the best Thai-inspired massages I’ve ever had. She has an amazing technique, perfect pressure, and an intuitive understanding of what your body needs. I left feeling completely relaxed, balanced, and light. Truly exceptional! Marion, the manager, was also fantastic. She was welcoming, professional, and made sure everything ran smoothly from the moment I arrived. Her warm approach and attention to detail really add to the overall experience. She accommodated us as we’ve told her that my husband has a health problem, but she made sure we are well taken care of.
Elize Venter
We stayed for two nights. It is definately not a 5 star hotel ... It is a 3 star. The general look and feels seems pretty until you look closer. Our room was OK but the linen and pillows needs replacing. Cleaning staff were very friendly. The reception staff was friendly but very short. Some lifts didn't work and we only trusted the main lifts at the entrance. Restaurant staff was OK ... The meals tasted mostly like hostel food ... Tasteless and bland. There were a few dishes that was nice like the salmon and the dumplings ... The rest pretty average. No beach access but lots of parking. Don't think we will book here again. For the money we paid we expected more.
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