String art by Olesia Kyriacou
I recently stayed at this hotel, and it’s clear why it’s considered one of the best. The location, cleanliness, and level of service were all excellent, and most of the amenities truly lived up to the high expectations.
However, there was one issue .Out of the two air conditioning units in the room, one was not working at all. While this might not seem critical at first, in the summer this would be a huge problem. Even during my stay, it made the room less comfortable than it should have been for a hotel of this standard. Allocated sun beds its perfect. Having a snakeria is a great idea. The food was delicious every single time at the restaurants. We are definitely coming back.
Natasha-Claire Jones
Really lovely, clean hotel. We celebrated our friends wedding here and had a great time. Recently refurbished so looks lovely. Great selection of food and different restaurants to chose from. Friendly staff. Would definitely stay here again! 😁
Jass V
I recently stayed at this resort for a family holiday, and unfortunately, it didn’t meet the standards I’ve experienced elsewhere.
While some staff were friendly and attentive, I’d estimate that only about half delivered a consistently good level of service. Our check-in experience set the tone, key information wasn’t explained, and we weren’t given wristbands, which led to awkward situations when ordering drinks.
We had to return to reception to resolve this. Similarly, we were later told that certain sunbeds were reserved and that we should have been allocated some on arrival, which never happened.
The buffet food was another letdown. Much of it was only lukewarm and didn’t always seem fresh, with frequent delays in refilling dishes.
Given the price we paid, I also expected branded alcohol to be included, but this came at an extra cost, with only lower-tier options available as part of the all-inclusive package.
Another frustration was the lack of personal touch in the main buffet restaurant—despite staying for several days, we were repeatedly asked for our room number and never recognised by staff.
Overall, this hasn’t been my experience at other resorts, and I found it difficult to fully enjoy the stay. In the end, I spent more time outside the resort, including hiring a bike and heading to the harbour, which was a highlight of the trip.
Elizabeth Michel
We recently stayed at the hotel with our two young daughters and had a mixed experience.
On the positive side, the staff were consistently polite and friendly, the hotel was clean and the food at the buffet was varied and enjoyable. We ate there for every meal and were happy with the quality. The location by the coastal walkway is also a real advantage for families.
However, the main reason we chose this hotel was for the advertised children’s programme and unfortunately, this was a major disappointment.
The kids’ club activities simply did not exist during our stay. There were no organised daytime activities, no structure, no themes and no mascot appearances at all, despite being heavily advertised. The “Little Monsters” and crèche programmes appeared to be non-existent. This felt like clear false advertising.
We also did not feel comfortable leaving our children in the kids’ club. The environment did not feel properly supervised, staff seemed distracted (phones) and the space itself was dark and uninviting.
The outdoor play area was in poor condition — visibly dirty, unused, and not safe for children, which is very concerning for a family-focused hotel.
In addition, there were ongoing maintenance issues across the hotel, with drilling and workers moving between rooms during the day, which made it difficult to manage nap times.
While the hotel has some strong points, the lack of a functioning children’s programme is a significant issue. We would not return and would advise families to reconsider if they are booking based on the advertised kids’ activities.
Andy Moore
The staff were amazing, so helpful and friendly. The entertainment was first class, shows you'd pay to see normally. Great food & drink and modern freshly decorated room. Couldn't be happier with our stay. Thank you so much.
