Megan Goodwin
We had an incredible stay at this hotel from start to finish. The property is stunning, the rooms are beautifully maintained, and every detail is thoughtfully taken care of. What truly stood out, though, was the level of service we received.
A special mention must go to Sophia at the customer service desk. She went above and beyond to ensure our experience was seamless, helping us secure reservations at every restaurant we wanted to try—even the ones that were fully booked. Thanks to her, we were able to enjoy an amazing dining experience every night without any stress.
The combination of luxury, comfort, and outstanding service makes this hotel a true 5-star gem. We can’t wait to return!
Mario Calasanz
We stayed at the hotel for a few days and honestly, everything was great. The atmosphere is very family-friendly, the facilities are clean and well maintained, and the staff were friendly throughout our stay.
The buffet really surprised us — especially the pasta station with Pedro, who was always smiling and made everything fresh on the spot.
Reception was quick and helpful, and the evening shows were well-organized and fun, especially if you’re there with kids.
Our children had a great time with Laura, Paula, Samu and Andrea — they were super kind and always kept them busy with something fun. Thanks to them, we got to relax a bit too.
Overall, we felt very comfortable and would definitely come back.
Alicia Flores
We’ve only been at this resort for a few hours, and our experience has already been incredibly disappointing. Far far below the standards you’d expect from a so-called luxury property. Definitely not 4.5 star quality.
Upon checking into our room (first floor), we found a cockroach in the bathroom. (Photo attached.) This is absolutely unacceptable. When we immediately reported it, we were told the staff was “very busy,” and couldn’t do much but offered to have housekeeping clean the room. Housekeeping showed up, casually sprayed something, and dismissed the issue entirely. Minutes later, we overheard them mocking us outside the room, joking about whether we had a fear of bugs. This kind of unprofessional and disrespectful behavior is shocking.
We made it clear we were uncomfortable staying in that room, especially after the staff’s response. However, no one offered to move us, we had to push for a room change ourselves. When we asked to speak with a manager or get a corporate contact, we were told that wasn’t possible. We were instead told a manager would “call us,” despite having already explained we’re traveling internationally and don’t have active phone service. We were told they’d call the room, but we weren’t going to spend our short trip waiting by the phone.
Later, we were denied entry to the buffet for wearing bathing suits, while several other guests in similar attire were allowed in before and after us. When we brought this up with the front desk, the issue was dismissed. The only attempt to make amends was to offer a complimentary bottle of cava, which does not come close to addressing the situation or the clear inconsistency and discriminatory treatment we experienced.
To top it off, a guest vomited in the pool, which then had to be shut down for hours, further cutting into what little time we have to enjoy the resort.
So far, our brief stay has involved:
• A cockroach in the room
• Staff mocking and dismissing our concerns
• A lack of initiative in resolving serious issues
• Discriminatory treatment at the buffet
• Health hazards at the pool
• Poor communication and lack of urgency
For the price we paid and the reputation this resort claims, this has been an incredibly frustrating and disappointing experience. We expected much better.
Lady Coreal Nicerin
I’ve been to the hotel several times to enjoy the shows, and every time I’m blown away. The facilities, especially the rooms, are well taken care of, and the waitstaff is excellent — always friendly and attentive. The shows are absolutely amazing, full of energy, color, and talent. Truly a fantasy!
A special thank you to Ronald and Cristian for the beautiful pictures of the shows — we’ll carry those memories in our hearts! 🥰
It’s a shame the theater is in such poor condition, with water all over the floor… it’s really the only downside, because the talent and effort of the team are just incredible.
I’ll definitely be back for more magical moments!
Fabian Moceri
The hotel is very well located, close to the airport and with a beautiful beach. The rooms are small but perfectly fine. A special highlight: although our check-in was at 3:00 PM, we were able to enjoy the all-inclusive offer already in the morning. On our departure day, we could also use all the facilities free of charge until our evening flight.
The buffet was excellent with nothing to complain about. The only downside was the slow drink service – getting a second drink was often quite difficult.
All in all, a great experience and we will definitely come back!
My Booking
